Hotel Star Montréal

Hotel

+Good price-quality ratio (as it was quite cheap per night) +Very friendly staff and service! +Room was OK, some renovation would be nice -Hotel not looking so nice from outside -Small things to fix in the rooms.

One of the best hotels Ive staid at. The customer service was impeccable, room was very clean, and location was perfectly centered downtown. I would absolutely recommend this hotel to anybody that is visiting montreal.

The place looked nice on paper, I wasn't expecting that much for the price tag. But, I sincerely believe that there should be a minimum of hygiene to be respected. Towels were stained, there were holes in the towels and bed sheets, previous clients had left their used soap and shampoo. I've only spent a couple hours, not even a full 24h inside the room that I had rent for 7 days before I had to check-in another hotel. When I tried to get refunded for the nights that I didn't spend, they tried their best to make me come back. And when I tried harder, suspicious questions were asked, like: "why didn't you check better when the receptionist showed you the room when you first checked-in? " As if it was my fault if the place was disgusting and that I had to pay more attention to the details. It was supposed to be sound-proof but I don't think that hearing people walking or coughing met that expectation. It was one, if not the worst experience in a hotel.

Typical hotel for the price range. Good location and updated bathrooms. Some deficiencies, like uncomfortable matres… but good overall.

Previous reviews were very misleading. Staff was friendly when checking in, but not much English and no French. For the price, my expectations were not high. The general lack of maintenance, scotch-taped paper signs and weak Wi-Fi didn’t bother me (I was grateful there was Wi-Fi at all). However there is a basic level of hygiene that I think is fair to expect of even the most basic rooms. Ignoring the fact that the smoke-detector was removed — the absolutely unbearable smell of cigarette smoke in a “non-smoking” room was difficult to stomach. I was willing to overlook that since not everyone has as sensitive a nose as I do. The bed sheets however, were really unacceptable — with random hair and small stains in various places (photo shows sheets as they were when we entered room). The only pillows available had decorative covers on them which clearly were not cleaned often, if at all. We attempted to remedy the situation with the guy at the front desk, but he did little more than stare at us blankly and “helplessly. ” So we just told him we wouldn’t be staying and booked a room elsewhere. Despite not having stayed there we received a charge for the room the following day.

Very dirty hotel and customer service 0 The staff not even able to speak French in a city that speaks French. Dirty room with broken furniture and holes in the walls, also hotel requires you to return to your room before 11pm otherwise the client may spend the night outside. Very bad experience.

Nice place, kinda small but you can't complain given the price. Also the stairs are long and steep, they can be very scary when you're stoned.

Warm welcome, comfortable room albeit a little cold, but the comfortable mattress, ideal location and affordable price by booking by reservation sites.
Small lack of hygiene, and not enough towels for all, but all in all, very pleasant stay.

My boyfriend and I had to last minute book around 1 in the morning new years night and they were super accomidating. The room was nice and clean and had a nice balcony we could have used if it were summer. The only possible thing I could say is that it was a bit too chilly throughout the night but other than that it was great!

Tiny room, terrible Wi-Fi, central A. C. So no A. C. In my room, expensive laundry, got to get out of the hotel to do that. Beds are not very good either.

Friendly and welcoming staff. Convenient location but Ugly looking street Small room Weak Wi-Fi Clogged wash basin If you're coming with a lot of baggage, it is not the place to be. All rooms are upstairs and no elevator. Good place to be if you're budget is low and you don't care about luxuries. Staff are nice and approachable.

Chambre très petite… mal équipé et avec beaucoup de dégâts des précédents locataires. Pas de ménage pendant le séjour. Pas de petit-déjeuner.

Great location. There is a dépanneur next door and a million restaurants just around the corner on Rue St. Catherine. We had a room with a balcony. It was clean, though small. No coffee or breakfast provided. No microwave in the room. The staff, Mike and Connie, were very friendly. Berri UQAM metro station just around the corner.

Room was adequate, not overly incredible but customer service was what won me over — could not connect to the Wi-Fi for the life of me and urgently needed to have access to a reliable network connection — sent in a complaint and the manager personally came and helped set up my computer. Wonderful experience.

The perfect budget hotel in downtown Montreal. Very friendly/helpful staff, clean rooms (although small), and great location. For the price, this hotel is well worth it. We'll definitely be back!

We stayed here last week, the overall experience is much better than what we thought, we booked two rooms for two nights. First of all, the location is just amazing, you can reach everything around this area. Also, the staff there are so nice and friendly. I think they have made a lot of progress, the room is clean and tidy. With this awesome price and location we highly recommend this hotel for your stay in Montreal.

I definitely enjoyed my stay here. If you're looking for a cozy room at a good price for a weekend stay, I'd recommend stopping by. The staff was very friendly and the place was clean and tidy.