Review of Fairmont The Queen Elizabeth 5*

My gf and I stayed at the hotel for a weekend. We had driven up from Toronto. The only 2 parking options are a municipal public parking lot and valet parking which actually isn't owned or run by the hotel but they imply differently. We chose the valet parking because we assumed there would be some security there however that is not the case. When checking out we noticed that everything in the car was rifled through and thrown on the floor with some items stolen. The lock wasn't picked and there was no damage to the car at all. When we reported the issue to the valet parking service and the hotel they did nothing to try and help, pointed fingers at each other for the issue and blamed us for leaving something in the car. Upon talking to the valet further it turns out that in the past month 4 other cars were broken into with items stolen. There is no gated entry, it's wide open and anyone can walk around and help themselves to the car. We have no evidence of who broke in the car but we find it suspicious that the car was not broken into. The valet attendant also told us that the hotel is aware of the issue and implied that no one is really doing anything about it. The hotel itself is nice and in a good location but if you are driving to Montreal I recommend you use the municipal parking (cheaper and looked safer) or stay at a different hotel like the Sheraton that actually has their own secure parking lot. If anything does happen to your car the hotel will refuse to help in any way.