Review of Shangri-La Toronto 5*

I want to note this rating is not a reflection of the entire hotel or brand but a single isolated experience I had on the evening of May 11, 2016. When I am in town, I make an effort to visit for the Wednesday live music evenings mainly when Errol Fisher and his band perform. The music, food, and drinks are fantastic as Shangri-La is a premium lounge. Yesterday evening, I was there to see Errol with a female companion. Everything in the evening was going well until we went outside to have a cigarette in the designated area. There we were approached by three individuals coming from the lounge who clearly were on high on some form of narcotics. They inappropriately began touching my companion and myself. I asked that he keep his hands to himself and we walked away to avoid confrontation. I went back into the lounge to settle my bill and upon walking out to my car out front, one of those three individuals physically harass me. Because I did not wish to cause a scene in front of my female companion, I continued walking and drove her home. I returned to the hotel afterwards to speak to a manager about the matter. Instead I spoke to two security doorman who asked for my personal information. I'm disappointed with two aspects to this: 1. I visit the Shangri-La to avoid non-sense patrons who are inebriated and under the influence. 2. No action was taken other than them mentioning they will take a look at the video, and I was not reassured of anything. I would like to hear back from the Shangri-La management.