The staff are described as incredibly kind, caring, attentive, and professional. Special mention is made of the hotel owner, Tshering, who is described as an amazing and warm host, willing to go above and beyond to help guests, even providing support during times of illness. The employees respond promptly to requests and provide high-quality room service and fast laundry services. Their flexibility is also noted; for example, the staff arranged an early breakfast for a guest fasting during the month of Ramadan.
We have been here for one month alongside my friends and classmates, for a local Bhutan tour with my university. The staff at Thimphu Tower Hotel have been nothing but friendly and kind always, very welcoming to anyone that they meet. I always appreciate the kindness of one of the hotel staff, Miss Sonam, for her friendliness and respect.
The hotel rooms are always clean, the food is always delicious and prepared by the staff each morning, and the overall facilities of this hotel have been amazing. It’s close to all the local town centres and the attractions, with good food options nearby. If I visit Thimphu or Bhutan again, I will choose this hotel 🙏