Hotel Norbuling

Awesome place to stay, very spacious, clean and well maintained rooms rightly priced at a very good location. Very courteous and friendly staff. Restaurant food is very good especially the hand made flat noodles. Good spread of buffet breakfast.

We visited the place quite some years back when the hotel was starting up. Unlike the unpleasant experience, many visitors have mentioned here, we had a terrific one. Firstly, we got a free upgrade to one of the luxury rooms with an amazing view. The hotel was impeccably clean, well-stocked, and with amazing staff. Secondly, the lobby and reception areas were fabulous with small candles and flowers all around. They had two laptops, to be used freely by guests, a tiny library, and a live band performing every evening. Yes, the food was very expensive. But that's how it is across all of Thumpu unless you decide to eat the local meals. We had the luxury room for 2 nights and then had to shift to our booked room, which was kind of cramped up with absolutely no view. So yes, with the money we spent that time, our regular room would have been slightly disappointing and the food could burn a hole in your pockets. Thankfully the upgrade served us well.

We booked the hotel after reviewing trip advisor's review, but to our surprise everything was different. When we reached hotel, it was completely dark with no lights and no one came to assist for almost 10 minutes even after calling. Check-in was done and we informed the girl named Kazang to give us hill/ road view. She confidently said it's a hill view. Upon reaching the room in pitch dark where another surprise was waiting for us, there was no hill, no road rather someone's toilet was visible.
We informed the girl Kazang about it and she started shouting on top of her voice and arguing that we have to stay in that room only as the hotel is full. I have never seen such a hotel staff in my life, she was very rude and mannerless. Some more staff came out and she started talking to them in their regional language and we informed her to speak in English, she raised her voice and tone and shouted more loudly stating she doesn't know English and she'll not talk in English. When we informed her to call manager/ owner, she refused saying they are out of city and no-one is there.
After 20-25 minutes of this drama another staff came and informed to shift our room in evening.
Room was spacious because we booked executive category. Breakfast was horrible.
I would request everyone not to go to this hotel as it will be wastage of money and you'll ruin your trip.