ac_unit Air conditioning lock Safe bathroom Private bathroom tv TV
Free Wi-Fi
desk Desk airwave Hairdryer iron Ironing facilities microwave_gen Microwave shower Shower emoji_food_beverage Kettle or coffee maker dry_cleaning Towels checkroom Wardrobe water_bottle Bottled water






















We stayed at the Mantra Shepparton while attending a family funeral. Some of my family had also been staying at the hotel frequently over the previous month while visiting a seriously ill relative, so the staff were aware of the circumstances surrounding our visit as Mel at reception got to know some of the family. The hotel itself is quite new, and the rooms are modern, clean and perfectly adequate, although fairly standard. Unfortunately, our experience at reception overshadowed the stay. Before we arrived, my sister-in-law had arranged an early check-in for our family as we needed time to get ready before the funeral. When we arrived first, the receptionist, Mel, told us there was no early check-in available for us, only for my sister-in-law's two rooms. When my sister-in-law arrived, we asked whether she could simply take one room while we took the other, but Mel again said this couldn't be done.
What followed was quite surprising. Knowing we were there for a funeral, Mel began telling us about having to put her dog down the previous week. As someone who loves dogs, I genuinely sympathise, but it simply wasn't the appropriate time or conversation given the reason for our visit. Time was critical for us, and rather than helping, Mel turned to a colleague and said, "Can you check them all in? I can't be bothered. " She then spent time adjusting her moon boot and chatting about her injury after we asked how she was, while her colleague handled our check-in.