The Royce

My husband and I live locally and cannot help but notice this alluring hotel each time we pass by, but on this particular day we simply could not help but be swept up in its elegant embrace! As soon as we stepped through the doors it was as if we had stepped back into an era of opulence and grandeur we had long believed extinct here in Melbourne!
We were greeted very professionally by two young staff — Jo and Katia I believe were their names — who were both lovely and open to a chat to entertain two oldies such as ourselves! A lot of chemistry between them I might add, we suggested they should marry! Our lunch was excellent, the lobster risotto was particularly decadent and the mash was divine. We will surely be back!

We only had one night in Melbourne and stayed at the Royce (which we have stayed at previously)
It did not disappoint. Our room was very comfortable and the staff were wonderful and made us feel very welcome and valued. À la carte breakfast was elegant and delicious.
A special shout out to the Showtime bar where we had dinner. We did not have any expectations as hotel restaurants are not often especially good.
Our meal was superb and we would highly recommend this restaurant, even if you are not staying in the hotel. We weren’t surprised to learn later that the chef has won awards for his skills.

We thoroughly enjoyed our stay at The Royce, the staff were attentive, nothing was too difficult for them and they made you feel valued. The facilities and the rooms are great, clean, spacious and luxurious. We enjoyed the finishings and the decor at the bar. And the food was fantastic. Particularly liked their unique french toast. It was simply delicious. If you want to feel special — go to The Royce Hotel.

Incredible and stunning hotel! We have stayed in luxury hotels all over the world, and we are bowled over at how beautiful the Royce is! Everything was outfitted to perfection and opulence. The architect / interior design teams have really outdone themselves. The food and drinks were incredible as well. Service was lovely and friendly. Just stay here!

We were very excited to book the Royce for a special celebration, having stayed there prior to the renovation and loved it.
While it is a very beautiful hotel and the renovation is stunning, the service and attitude of staff left us feeling dismissed, invalidated and as though we were an inconvenience. When you splurge on a very expensive nights accommodation for something special, that isn’t how you want to feel. Worse still, when explaining this to staff there was no acknowledgment.
What we did love: the rooms, the quality and setting of breakfast, the ability to check in one hour early on arrival.
What we did not: the cleanliness of the room (windows), view to a brick wall in a $650pn room, unhelpfulness with small requests for the room, inconsistent advice from staff, billing errors and dismissive attitude of management.
We were overcharged not once but twice, which we only found going through our statements. We had verbally confirmed the amount we would be charged with the staff member on reception, and she said she would put it through and send an invoice. The invoice contained several amounts beyond what she had confirmed, an additional breakfast for $118, which was eventually refunded once we chased it up, and a $27 credit card surcharge over and above what the staff member had confirmed to us.
At a 5 star hotel, you expect the amount communicated to you for your final bill to be the amount charged to your card.

The best decision we made, was to celebrate our 50th birthday party at the Royce hotel. Everything was impeccable! We can’t thank them enough! Many thanks to Jack and the staff for their immense support, professionalism and exceptional hospitality. The Berry in the city cocktail and endless canapés were absolutely delicious! Thank-you for an unforgettable evening! Xxx.

This was our third stay at The Royce Hotel, and once again it was absolutely amazing. We’ve stayed in many five-star hotels around Melbourne, but the Loft Room at The Royce is by far the most beautiful and clean room we’ve experienced. The attention to detail and comfort is unmatched.
The restaurant food was also outstanding and really added to the overall experience. Every stay has been consistently excellent, which is why we keep coming back.
A big thank you to James, the manager, who we’ve seen over the last three years during our stays. He is clearly doing an amazing job, and it shows in every aspect of the hotel. We are already looking forward to our next visit.

From arrival to departure, it was an exceptional experience. All the staff are polite, gratious & helpful. A stand out mention must go to Gerard on Reception who immediately allayed my fears for the care of our "Rolls Royce"! Thank you. The beautiful Art Deco style, site history & comfort was perfect. The cleaners must spend hours everyday keeping the mirror finishes sparkling! The chef, Pawan Dutta, deservedly won the Victorian & National Chef of the Year — the food was presented like a work of art & the food was full of flavour and textures; brilliant! The kitchen staff did an amazing job whilst juggling weddings & inhouse dining without a glitch. It was the perfect venue for a special occassion, shared with our family. Thank you to all the wonderful staff.

Overall, a lovely place to stay with valet parking. Staff were all very professional, pleasant and friendy, breakfast was beautiful and the room, nice and clean. The bed was really comfy! Only negative was we experienced a noisy aircon all night that created a constant ticking noise. We did advise concierge the next morning as it was too late in the night to let them know. Would have been nice if we were offered a discount on the room for a restless night's sleep! We did receive an apology though but sometimes when you pay the rates you pay, you do have high expectations for some serenity. Hopefully maintenance is now on the job!

Hada bridal shower held here yesterday at the Royce hotel and I must say I was mesmerised by the ambience, style and feeling of this hotel. We had a glimpse of their delicious selected food, wine and cocktails, the service was very professional and prompt. Felt welcomed as soon as we walked in, I loved it that I will one day come for a weekend and experience the whole hotel experience and see their rooms too. What we saw was all spectacular, cleaned sparkling with a great smell everywhere you entered. Definitely will be back to sleep at couple of nights.

A Gem in Melbourne.
This was my first visit and cannot wait to bring back my Art and Architecture Tour next year. An incomparable location near the Botanic Gardens and an easy tram to the city. Wonderful staff especially front office manager Gerard Arumi… Fabulous, very quiet room with a balcony overlooking the leafy grounds of Melbourne Grammar, my favourite teas by TeaDrop, super bed, working desk, gorgeous conservatory, lovely public spaces.
I have stayed in hundreds of hotels around the world conducting tours, and the Royce ticks so many boxes with abundant, unobtrusive and thoughtful details that amount to deep understated luxury. Bravo and thanks.

Absolutely stunning hotel with the best fit-out I have ever seen. The attention to detail in the furniture, light fittings, walls and bar etc is astounding … all maintained and cleaned to the highest degree. It is wonderful! The staff are great as is the bar. Highly recommended.

For the last 3 years I have stayed at the Royce for the Melbourne marathon. It is a beautiful experience. Within walking distance to the start line… a gentle warm up. Also within walking distance from the finish line … maybe a little slower return trip. The rooms are beautifully decorated and the bed is very comfortable.

An absolutely OUTSTANDING experience! At a time when the world seems to have forgotten what customer service is, The Royce shines brightly.
The attentiveness of the staff was on point. The Hotel Manager, Cassie was amazing, and nothing was a problem for James at the front desk. They made us feel like the most important people there. It's just so refreshing to be treated this way. We will most definitely be back; this will be our "go to" for each time we stay in Melbourne.
Do yourself a favour and experience true happiness staying somewhere that makes you feel spoilt! Highly recommend!
PS: The Royce is visually beautiful too! The restaurant and bar are amazing and the rooms are perfect. Everything is on point!

We had a team planning day and an overnight stay at the Royce in Sept. Everything about our stay was perfect. The staff were helpful, cheery and incredibly attentive. The food in the Showroom Bar was delicious — I had the lobster risotto and it didn't disappoint (great hot chips too! ). Cocktails were innovative and fun and the rooms were large and comfortable.

If you’re seeking a venue to celebrate a special occasion, The Royce is truly an exceptional choice. From the event and reservation staff I interacted with while planning my birthday, to the warm welcome my guests received at reception, through to the attentive event and restaurant teams on the day, and down to the dedicated hotel staff who prepare and maintain the rooms—every member contributed to an outstanding experience. It’s evident that considerable effort has been invested in creating a seamless and memorable visit.
The thoughtful amenities provided in the rooms add a personal touch that makes your stay feel truly special. Moreover, the hotel’s elegant nod to its heritage as a former Rolls-Royce showroom—expressed through carefully selected furniture and decor—adds a unique and classy character that my guests and I loved.
Above all, the staff accommodate requests with genuine kindness and professionalism, making The Royce a welcoming and unforgettable destination that I would highly recommend.

The Royce hotel was again our getaway to an unforgettable weekend.
From the moment we stepped in to the Royce we were transformed into another world.
This hotel oozes quality with silver trim, crystal chandeliers and marble floors.
We were greeted by the lovely James who offered to upgrade our room but we were happy to stay with our designated room. Our King Balcony (502) was beautifully appointed with Molten Brown products. Our private balcony overlooked the Shrine and Melbourne's skyline. The perfect location to enjoy our fruit platter arranged by James.
We booked a Luxury Escape package which included breakfast / nightly cocktails / valet parking / dinning credit and late check out.
Stepping into the Showroom bar with it's swepping staircase, polished chrome pillars was the ideal location for our evening cocktails.
The Terrace is a stunning space to enjoy breakfast. Among the choices are scambled eggs & bacon, buttery pastries, seasonal fruits and yoghurt.
Sleep quality was a highlight with high quality linen, plush pillows and blackout curtains. Literally heaven.
While the hotel is undeniably chic, what has always stood out is the hotels humility. The service flows effortlessly from receiption to the bar staff to housekeeping.
The Royce is located along the Grand Old Boulevard "St. Kilda Rd", perfect for tourist with trams and a short walk to the Shrine or Botanical gardens.