Quality Hotel Lakeside

The accessible room was fantastic. Check in, restaurant & room service great.
Would’ve have preferred more choices in room service other than the full restaurant menu. (Snacks)
Biggest disappointment was on the night before check out, I asked reception if I needed to extend my stay, (my husband has just had a hip replacement surgery in Bendigo, and we weren’t sure he would be discharged the following day. )
She checked, said the room was indeed available. I asked if I could get a late check out in case I needed to pick him up and go home, or book for the next night.
She offered me 11am or 12noon, I wasn’t bothered either way as I was sure I would know by then if he was being discharged.
At no time did she mention there was a fee for late check out. I didn’t realise either, as it wasn’t an option when I booked online.
Until checking out the next day, the lady at reception was quite unbothered that I was not informed. And simply said ‘it’s on the website’
I reiterated that I was not made aware and if I had then I would’ve chosen the earlier time.
I was extremely disappointed that something which has a significant cost was not communicated to me. And I was just expected to pay for something I didn’t agree to.

Fabulous hotel with great service, can't speak highly enough of the staff, friendly efficient and welcoming! We had a suite and was incredibly generous and spacious. Perfect view of the lake. Restaurant is excellent and again top service. Thoughly recommend staying here.

Room had an odour I would describe as embedded cigarette smoke as if in the wall. Obviously it is now a non smoking venue. And the room was refurbished. But the odour was noticeable to me unless it was from somehing else that smells similar.

If you need a place in Bendigo this is it. Hotel was excellent, any worries or concerns I had they fixed right away. Room was clean had everything you needed, bathroom had all the essentials you need. Coffee downstairs was good, special shoutout to the staff for playing Good Charlotte all weekend for the concert I as a fan really appreciated that. And every staff member I spoke to was friendly, would definitely stay here again :)

We have eaten at the restaurant at the Lakeside multiple times and it is always delicious high quality food. The kids meals are huge and there is a big variety of food on the menu. The buffet breakfast is also great value with many options to choose from. Also great service from staff.

Really lovely room and friendly professional staff. Our room was huge, decent sized balcony and all of the room inclusions you’d expect. There is a charge for the bottled water but it is very clearly labeled so not a sneaky added charge. Our room was absolutely lovely. Check in and check out was fast and easy, and the location of the hotel was perfect. Not in the noisy central part of Bendigo but only a short walk if that’s where you need to be. Being right across from the lake was perfect for an early morning walk before we left.

The rooms are lovely, the Staff are so nice and friendly and efficient and the food is the most delicious I've ever eaten. I feel at home here and will be back in easter for my third stay. Thanks again.

The pool was not in a great state, but other than that the staff were awesome, that goes from the reception team, the bar and restaurant group and even the morning chef that I saw. They all had very welcoming and professional personalities. The room was good, the food was excellent and I look forward to my next stay in January.

The hotel is pretty perfect in all respects bar one. Customer service is great, food is lovely, and the rooms (especially the new rooms) are clean and well maintained. The only thing that lets them down are the beds which are rock hard. Also none are king doubles but king singles pushed together which usually wouldn’t matter but for how hard they are.

Lovely friendly staff. Large very comfortable room, with great view. In excellent position opposite Lake Weerona and walking distance into centre of Bendigo. Good access for tram (under refurbishment our week) and bus stop outside (not used) Could walk for many attractions around the town. Breakfast was very good lots of choice for fixed price. Thanks to 'all' staff for a great stay.

Great location, substantial room with lounge and desk. Very clean and in a great state of repair. Balcony access (though only one chair instead of two) Bed very comfortable with good reception on TV with easy to use remote. Shower and bathroom a good size. Our room was on the second floor with a good size lift. We heard no noises at all through the night. There was plenty of off road parking and we were easily able to get a space under cover. The only thing that could have been a little better was to have a standard lamp over the couch for reading and my wife noticed not a lot of lighting for makeup. I would very definitely stay there again anytime.

When I rang to book, I spoke to Caitlyn, who was so good at listening and I booked two rooms. They were large spotless, very nice, quite rooms. I called to see if there were toasters and microwaves, and Cailyn said, no but I will them in the two rooms you have booked. A lovely young lady, very thoughtful and efficient. I had cause to call again and spoke to Scarlett and found her a very kind young lady, as well.

Hotel felt impersonal and set up for business rather than leisure. Large spacious room, daily housekeeping consisted of bed being made! We weren't asked how our stay was when checking out, just 'did we use the mini bar? '
A great shame as this hotel is ideally situated next to the park. Washing up crockery in the bathroom sink was not was ideal as plug didn't seal.

Quiet!?! With a trains honking behind and morons revving cars along the high street at the front, this hotel cannot claim to be quiet! We had an executive room at the front with lovely views over the lake. We had some lovely walks and jogs around the lake and along the creek. There are some really nice breakfast restaurants nearby. The room was huge with a comfortable large bed and plenty of room to sit on the sofa. A decent desk too if you’re here on business. The TV is basic (not that smart! ) and the small kitchenette area is well stocked (nice Ceylon tea). The bathroom is roomy but the shower weak and the TP/tissues are of cheap quality. The shower and hair products are decent though. It does seem that the management are more interested in cutting costs with limited servicing (the staff don’t wash up nor replace towels or even vacuum the carpet). The hotel charges for bottled water. We didn’t try the restaurant. Reception staff seemed friendly enough but weren’t bothered to ask if we had a nice stay when we checked out. They were concerned about that expensive bottled water though!

I had a nice drive up to Bendigo for a working weekend at the Showgrounds, and after the long drive the check in was quick and easy.
My Room for 3 nights was nice and clean, the king executive room which had a king bed sofa desk and bathroom.
The sofa was wonderful, wherever these are from they need to be in every hotel room across Australia.
The bed was hard in some parts and soft in others and didn’t allow for a decent nights sleep. In himdsight I probably should’ve just slept on the couch.
Had room service dinner the first night. Ordered the Japanese chicken salad and the scallop island. Two entrees as I didn’t really want what was on the main menu.
They were both great, very flavourful and the scallops were so good. If it needed anything probably just an extra dollop of that beautiful cauliflower purse. Delicious.
Saturday night there was a cat in heat wailing outside the window and at 7am on Sunday, I’m not sure if it was my corridor or in the room upstairs a child running up and down the hallway and a baby crying very loudly to be fed. Obviously not the fault of the hotel.
After working all day Sunday came back to the room and it wasn’t cleaned. Apparently there is no housekeeping on a Sunday. This wasn’t reiterated to me on booking or on check in. So I found that weird.
All in all it was a good stay. Would I stay again? I’m not sure, hard to say.

Friendly desk staff and quite clean are the only pluses. Oh and free parking. The bad: Front looks new and nice but I was sent to a room in old motel style block. Unbelievably noisy place with screeching showers from neighbouring rooms and somehow also terrible shower pressure, like dribbling water.
Plus can hear all your neighbours talking and TVs etc through walls till they go to bed. No microwave, weird laundry room acting as kitchen. Bright lights outside all night which glow brightly into room around curtain. Hoons doing drag races along the main road regularly out the front. Trains running directly behind hotel through the night but especially from 5am which ALL blast their whistles as they pass every 10 mins. Dumpsters being emptied in carpark around 5:15 and slammed on the ground. I think I slept for 1 hour. Not good. Very bad for not cheap.

We always feel welcome and Hanna looks after us as we are not locals. She provides us with guidance, choices and is always happy to help. We enjoy our visit to Bendigo and a large part is our stay and the comfort it has provided. The restaurant was also excellent and the choices were great. The staff and their approach to service was commendable. Thank you.