Quest Epping

The staff at this hotel especially Patrick, very friendly and accommodating, it is like staying with family. The rooms are clean and more than you need for a few days and the location with shops and cinema etc is fantastic. I highly recommend.

Quest Epping was fantastic. My Family stayed there for 2 nights. Rooms were spacious and clean. Toilets were clean.
Close by, the amenities were good. 10 mins to Sikh Temple. Brilliant.

Staff were outstanding and very helpful. The location was so convenient with a dining precinct and shopping centre all within a minutes walk. Our apartment was spacious clean and the beds were comfortable. We are very grateful for the helpful assistance provided locating some lost property after checking out — thank you.

I had such a positive experience at Quest Epping, largely thanks to Patrick. His smile is so welcoming and genuine, and his professionalism is outstanding. He’s kind, patient, and goes above and beyond to make your stay comfortable. He truly has the best, most valuable qualities you could want in an employee. A great asset to the team!
The location of Quest Epping is perfect, with hospitals, Costco, and public transport including trains and buses all nearby. The shopping centre is downstairs and easy to access. Close to the freeway, making it extremely convenient.
Patrick and this location together make staying at Quest Epping a wonderful experience :)

First of all I’ll just like to mention there’s a gentleman by the name of Patrick that’s at the reception. Most genuine person I’ve ever met helpful understanding and any issues I had. He resolved them very well so thank you Patrick the hotel perfect Clean 10 out of 10.

Do not stay here. The staff are so rude. They informed us the day before that due to electrical faults they can't supply our room and then told us they are full capacity. They offered their sister site in Bundoora, which we would have to change rooms after one night, and could not offer transport to the hospital despite moving us further away. They were unhelpful and rude. When we told them we moved to their competitor Mantra they tried to again tell us the room is worse and make them sound bad. Their lack of planning is not our emergency. We just wanted to work at the hospital. My partner and I are very, very disappointed. Very poor experience if me and my partner could rate them less we would. The manager Chris was condescending and super unhelpful.

Stayed there for 17 nights with family of 4 kids in 3 bedroom apartment. The furniture is dirty and old. The service was ok, could be improved. The only good thing was the location.

We booked a 3 bedroom apartment which was a studio and 2 bed room apartment with an adjoining door this suited our needs. The staff were all very helpful from reception to the house keeping staff. The apartment was very well situated being at the shopping centre with a very good selection of cafes and restaurants. It was only a short drive to our daughters family so a very good place to stay and have a very enjoyable time there.

I had an excellent experience at this hotel. The staff were warm, attentive, and always ready to help, which made check-in and check-out incredibly smooth. My room was spotless, spacious, and well-designed, with a super comfortable bed and great amenities.

The stay was most definitely enjoyed, though the are some things that needs attention & addressing.
Firstly, the reception & house keeping staff are great, welcoming, warm & professional.
The Quest would be a great choice for someone that is wanting a long term stay (weeks/months), as the rooms have EVERYTHING you will need, a full kitchen, washing machine, dryer, iron, etc.
But for a short stay, a weekend or a day or two, or you are wanting a hotel that is more luxurious, I'd suggest elsewhere.
Let me explain…
This is not a luxury hotel, and that is okay, it is enjoyable, though, where the hotel lacks is the small details in cleanliness, the couches had stains, so did the bed (mattress). There was a bad smell throughout the room, more specifically the shower room/rest room. Tried airing out the room but that did not work, eventually needed to buy air freshner just to try and eliminate it. That didn't work, and it got worse everytime the toilet flush was used.
Maybe this was the one room, hopefully it is fixed so others do not experience it.
Again, as a total package, it is okay and will be enjoyed by everyone, maybe the house keeping staff need more training or higher standards. All the best.

Great room with basic cooking facilities that we did not need to use as there are plenty of restaurants when you walk through the rear doors. Room was comfortable and clean and we stayed because it was only a 2min drive to the epping fruit and vegetable markets. Reception staff were great on check in and check out but there were a few that didn't even acknowledge you when coming and going. Overall nice place and we would stay again.

This hotel offers fantastic value for the money. The staff went above and beyond to assist me throughout my stay. Their hospitality truly made a difference.

I didn't give a head-up but they still let me check in early! Such a helpful and gorgeous gesture. Really appreciated it during my stay.

I had a fantastic stay at Quest Epping! The room was spotlessly clean and the overall service was excellent. The staff were professional, friendly, and made everything easy. I absolutely loved it and would definitely stay here again. Highly recommended for anyone looking for a comfortable and well-maintained place to stay.

I arrived late and requested 2 single beds on arrival. The staff quickly arranged it for me without any fuss. Great service and very accommodating!

Great location and very comfortable room. The staff made my birthday extra special by surprising me with a lovely card. Such a thoughtful touch. Highly recommended!

Had multiple wonderful stays here, great location adjoining the restaurants and plaza. Convenient and clean. The rooms have everything you need and the staff are attentive while giving their guests space. Special mention to Patrick for his outstanding service!