Mantra Melbourne Epping

I stayed here on around new years. There were multiple issues which the manager seemed to disregard. I wasn’t even able to take my welcome drinks and got offered the welcome drinka when I complained about the service for the last time when I was about to leave. The rooms were never cleaned during our stay despite requesting room servuce multiple times, even to the manager on duty.
I was not even sent an invoice after the booking. After a couple of months when I requested the invoice again over the email, they did not even bother to reply or acknowledge the email. Poor service, not recommended. Just a 2 star hotel under the guise of 3-4 star.

Do not feel the need to answer their reception phone to paying customers that have current reservations. Was on hold for over 5 minutes, 3 time's, then was hung up on before them answering. Tried calling while checking in and their phone rang and is working. Deluxe room is extremely basic. Customer service is morbid. Would move elsewhere if there was a cancellation and refund option. Will never book again!

Disappointing experience at a 4-star hotel. 2 rooms Checked in late at night around 11:45 pm for 4 nights and there was no drinking water in the room, no minibar, and no way to purchase water. I understand sustainability policies, but guests should still have access to drinking water without needing to drink from the bathroom tap.
Staff said water would be delivered after I provided feedback, but it never arrived.
Also experienced unprofessional behaviour from one front desk staff member who interrupted while I was politely speaking with another staff member.
Room was clean and modern, but basic hospitality and service expectations were not met.

Stayed here for 5 nights on a business trip and the room was nice. Had all the required amentites required. However the huge disapointment is the hussle to get the accomodation credits added to my account but was advised business booked trips can not be credited/points added which to me is just insane (email attached) and I've never heard of a company doing this before and will be advising my company to not book through them anymore and will go elsewhere where those stay credits are added. So much for "loyalty" where stays from your company are not added.

I booked deluxe room at this hotel for 3 days. The room is okay but the receptionist and room services are so bad that I need to leave a review right away. I asked toothbrushes and toothpaste for more than 4 times and they didn’t give us right away. It took more than 1 day and the receptionist asked me to come downstairs to collect it after so many calls and long waiting. They didn’t clean the room even we asked them twice. Overall, having such a bad service is surprising and disappointing.

Clean rooms and excellent staff. I want to make special mention of the cleaner of our room yesterday and Ash, the Assistant Manager, at check-out this morning. They are the best of an excellent team at the hotel. My only, and minor complaint, is the poor phone reception in my room but this could be beyond the control of the hotel.

Very welcoming team at the front desk, Alyssa went out of her way to make us feel welcome and her warm, friendly and helpful personality was much appreciated. We enjoyed the Republic craft brewery on the ground floor, the rooms were spacious, spotless and comfortable. We included a cooked breakfast which was excellent Baku with a good range of food available.

Mantra Epping is a nice hotel with all the amenities. I liked it for an 8 night stay.
Attached restaurant serves buffet breakfast and lunch, both at reasonable price but they want the guest to pre book for breakfast which is not right. The discounted price shall apply for the guest staying at the hotel at all times.
Attached Bar & Restaurant is also good.
Overall it's a good hotel for staying.

Hi all,
It's Charmaine Sellings who stayed at mantra Epping. Thankyou to all the staff at Mantra. I was treated with the most beautiful respect. I would like to wish Bryan and all his wonderful staff a merry Christmas and a wonderful new year. Please stay safe. Hope to see you again. 💝

I came here for a whole day conference.
Parking was easy.
Conference facilities were nice.
Catering was excellent.
Wi-Fi wasn't able to sustain a group of 100 attendees. The area has very poor mobile (cellular) service so working online is difficult.
There is nothing close by so it seems a strange place for a hotel and conference centre.

My entire family stayed at the Epping Mantra for a family wedding. My partner, dad and I stayed for 4 nights and we all couldn’t be happier with our stay. Our rooms aswell as public spaces such as the lobby were IMPECCABLY cleaned — and spotless. The amenities provided were wonderful, beds comfortable, wonderful buffet breakfast and kind (+attentive) service. Next time we come back from NZ we will definitely stay again. Thanks guys! 10/10 no faults at all.

I stayed overnight at this fabulous hotel and was super impressed from the moment I walked in. Met by attentive staff with a smile, quick check in and a lovely appointed room. Dinner in Republic was fabulous. Reasonably priced and delighted by the offering and quality. Breakfast buffet was also great with wonderful customer service and fabulous coffee. Thank you for making my stay a joy and would highly recommend this great hotel!

I recently had my 21st birthday in their function room and honestly couldn’t have asked for a better experience! The space was absolutely beautiful, clean, and perfectly set up. It created the best atmosphere for the night. The staff went above and beyond to make everything run smoothly, from the initial booking to the night itself. They were friendly, organised, and so accommodating with every little detail. All my guests commented on how amazing the venue and service were. I couldn’t recommend this place more highly. Thank you for helping make my 21st so special! 🤩

Overall I had a great experience, staff were helpful, food was great, service was awesome.
The only thing I found a little bit of a pain was they didn't have the actual TV remote in the room — they only had a remote for the fire stick/HDMI device they were using on the TVs. This made it a bit more difficult to plug my own device into the TV and change the HDMI source to that device. I managed to get working but if the actual TV remote was available I could have easily used one of the other HDMI inputs and just changed the source input.

I spent a good amount of money expecting decent service, but unfortunately, I was very disappointed. There were no basic amenities like water bottles, toothpaste, or soap provided. The fridge in the room wasn’t working, and even after I complained, the staff didn’t respond properly or make any effort to fix the issues. For the price I paid, I expected much better service and hospitality. Definitely not worth the value.

We had a wonderful experience at this hotel. The customer service was great, the staff were warm, helpful, and always ready to assist. The rooms were spacious, comfortable, and spotless, with great attention to cleanliness and detail. Highly recommend for anyone looking for comfort, cleanliness, and top-notch service!

Nice clean room, friendly staff, the only issue was a loud electrical buzzing noise coming from the ceiling in the bathroom of Room 328 that started at around 1am and continued for up to 30min every morning we stayed which made it difficult to get a decent nights sleep.
Also there was some technical issues with the TV but sussed it out by switching off and on at the wall.