Novotel Sunshine Coast Resort

Resort

What a distressing weekend for my friends who really deserved a relaxing parents retreat only to have another patron walk in to their private room. Somehow staff gave another man a key to their room. They were being intimate when he entered and saw all. I am highly concerned about Novotels safety and procedures with this matter. We will never be going back there. Just Imagine having a nice family getaway and have kids set up on the bed for a rest you just in for a shower or a loo break, and they have given wrong kind of person access to your room! Luckily this wasn't the case this time. The way Novatel handled this is extremely poorly. I truly hope novotel Sunshine Coast do something to make up for this for my friends.

Great hotel. Having our wedding at the hotel this weekend and the staff have been amazing.

Pretty good for kids as there are allot of daily activities. We were a bit disappointed that all the staff we asked about activities, didn’t actually know allot? Also had a not so nice experience with a female staff member on reception who what quite rude to us and very dismissive. People like herself need to be put somewhere else in the background instead of customer service as it was not pleasant dealing with her at all. She was even rude to another member of staff in front of us!? Ruined our afternoon really. Otherwise, everyone else was great. The new improvements to the resort were great as well and the staff that catered for our children and activities were amazing! Job well done!

Wonderful place to chill. Teens loved it, the activities on the Lagoon were a real hit. Bean bags on the beach a great idea. Lovely walks around the resort. Lots of native wildlife including a Kangaroo with a Joey just outside our room. Staff are friendly and nothing was too hard. Thanks for a great stay — we will be back.

Wonderful staff, beautiful food and fantastic facilities. Loved our accommodation in the boathouse! Will be back 💜

We had a wonderful stay here for our honeymoon. Awesome place and highly recommended. Staff friendly, good service and great food and atmosphere. 5/5

Great food great place, eat your heart out yewww.

Wow what a fun relaxing place to go. Great services and staff. Everyone was super friendly and helpful.

All staff are really friendly and accommodating. The room is clean and well-kept. Overall, the place is good for those who wanted to relax since it is quiet.

Nice and relaxing, alcohol and food a little pricey but that’s what you expect when on holidays.

This is the worst experience I have ever had in a resort. No one answers reception phone. No one answers switchboard phone. No one answers their advertised land line. They are happy to take your money, but absolutely no service. We have special dietary requirements and they have no way to allow you to cook your own food. Not even a toaster 😩

Recently stayed here thinking it was going to be amazing. Such a disappointment, From them not taking cash and using the excuse it’s for health and safety. To largely overpriced drinks and pub quality food. The worst of all was them discriminating against people who either didn’t want to show their medical info or were not “vaxxed” to sit down and have a meal with the rest of the people who have paid the same money to be there. On the plus side it rained the whole time at a beach/lagoon side resort and that was better then the service here.

Awesome, relaxing 💜 Great place to bring the kids 👌💜

Lovely settings surrounded by the water atmosphere is beautiful caging staff.

We booked in at reception which were fantastic to have a couple of nights away, been a while. Reception looks beautiful very modern and staff were all friendly and helpful. Booked for ground floor got a top floor, can deal. Aircon was not working probably in room, room was clean. Balcony had something food related all over the roof, not sure on that. Resort its self very run down, spa was not hot or even warm, broken tiles everywhere in pool area. Average food but not worth it for the price. Weekend away with my husband priceless but will go somewhere else next time.

Going to our rooms is like walking into a creepy hospital. Been served with a frozen bucket of prawns, all though to be fair, I asked it to be replace with something else and they did. Probably wont be back!

It's quality resort for the whole family to have relaxation time. The environment is very peaceful and the service is good too.

Ruined our honeymoon in October. We arrived to find reception was closed and we were directed to a shabby reception area by rude staff. Half resort was closed. Only food available was take away (which we had to order on our phone). Pool was only available to use at certain times. Our room (the most expensive-the over water) was dirty, bird poo everywhere and stunk. The shower drain was clogged and leaked onto the carpet. We were locked out of our room. Spa package was included when the spa wasn't open. A high tea was to be included — we were delivered what looked like 3 day old leftovers of a conference — nothing like advertised. Terrible communication on all parts. I left in tears. So disappointed.

Had such an amazing stay, the food was great the atmosphere was awesome! most of the staff were friendly and helpful! Unfortunately the let down came from one of the life guards who was very condescending and unhelpful and just seemed like she didn't want to be there, very rude to the kids and adults! It was also, not just our family that experienced this. Other than that, the stay and activities for the kids were great, we will defiantly return!

Such an amazing experience at Novotel Sunshine Coast for Journey Retreats x The Health Code Podcast!
All the staff were super friendly and help.
The food was yummy and it has awesome amenities.

Stunning setting, well appointed and very clean and comfortable room.

Had an incredibly awesome birthday weekend getaway, was only booked for a night, extended and stayed an extra evening!
Such friendly helpful staff, from reception all the way to Semi one of the pool/activities attendants.
Loved my stay, (i am a local in the area) and looking forward to booking another weekend away.

My brother and I, Sent my parents here for there 50th Wedding Anniversary as they never had a wedding or honeymoon, got married in a court house lol on the 22/01/1971!
So it was great to see the Novotel Resort went out of there way to make it extra special upgraded there room, Beer and wine chocolates on arrival and cheese platter the next day ❤️ so Thank you.

Have been here many times! Tranquil despite family oriented! Always helpful. A lovely spot for a getaway!

A nice place to relax. Good restaurant and delicious food yummy! Good service. Can easily approach the staffs. I just like the resort that’s it. Love ❤️ it!

Great location and great staff.

I would like to take the time to thank your amazing staff for going above and beyond for our special night. The staff went out of their way to provide a private and romantic setting for my partner to pop the question and of course I said yes! This wasn't our first stay, definitely won't be out last we look forward to coming back soon.

We had a great weekend away with our children (2yo & 5yo). The staff from checkin to the restaurant to the bar were so helpful and super friendly. We had a great wee family weekend getaway!

Service was terrible spent a lot of time waiting for service with everything, very un organised, had cocktails one day then told they weren’t serving the next day!
One day you could do stuff then the next day that service was unavailable. Heaters weren’t working, day spa was closed but was told when booking it was open. Drinks package available online for day 1 but not any other day, pool isn’t heated as told, spa was dirty & smelt. Overall very poor experience & won’t be coming back.

The resort staff front counter and restaurant are the rudest people you will ever experience, the resort rooms were filthy. The facilities weren’t worth the money total waste of money the money u pay to stay here you’d think it was 5 star. Much better places to stay on the coast don’t waste your money.

This place is beautiful unfortunately we probably cant use most of the activities here because of coronavirus but enjoying the peace and quiet.

We thoroughly enjoyed sola bar. The girls were lovely, the service fast and. The pizzas were delicious. The upgrade to the foyer is very impressive. Can’t wait to return and see the rest of the renovations in the months to come.

Great seafood buffet. Service was perfect.

Great vibe! Everyone seems to be quite helpful as it’s a large resort.

Clean rooms. Large open spaces so does not feel crowded. Variety of activities and excellent food and wines available.

Staff are friendly & nice ambience.

We are regulars here and love this hotel. Staff are so friendly.

A well equipped and spacious room with a lovely view of the resorts Lagoon. Also it was very quiet and peaceful.
Thanks it was perfect.

Fantastic brekky buffet with a complete gluten free section and breads and toaster… huge selection of food of all types also… very impressed!

What a wonderful holiday. So many activities for the children to keep them occupied. The staff at Activity Central went above and beyond to make our holiday an experience one we will never forget. Cannot thank them enough. The restaurant staff were also lovely, even offering some custom vegan options on the menu. Couldn’t have asked for a better holiday to be honest!

Great place for the kids. Friendly staff, alot of facilities to keep you occupied. I would of given 5 stars however our room was rundown and in need of an upgrade. Aircon unit was broken and the sliding doors to the rooms balcony could not be secured due to faulty locks. I'm big on security, especially in large resorts such as this. And given how much we paid for the room, I was expecting a much better room. Easily fixed though and some room refurbishments will certainly bring it up to standard.

Enjoyed our five night stay at this resort. The room was clean and tidy. Everything worked. Nice gardens gardens and walking paths. Some parts look like a makeover is due but overall we liked the experience. Good location and quiet. Lots of activities available. Would stay there again.

Nice location on the lagoon. Very spacious room. The beds are uncomfortable. My kids had a tiny sofa bed to share which was bending in the middle like a hammock with a thin mattress with springs coming out. It was a fight every night as they wanted to sleep in the queen bed with us. I swapped with them one night and didn't manage to sleep at all. The shower door wasn't closing flooding the bathroom. I would say not worth the money they charge.

Enjoyed the stay. Spacious rooms, a little maintenance required. Day spar was great. The BAD thing, the breakfast buffet, cold plates to put warm food onto — didn't do it for me! Warmed plates would have made it a 5 star place.

Such a beautiful, inviting experience. I want to stay there and I only like 15 minutes away. We done our work conference there for 300 people and they were so busy that day with other things and we still had everything organised and staff were very helpful. Highly recommend going here for anything and everything they offer you, your family or business.

Awesome grounds for functions year round. Lots of great conferences here. Lovely staff. 4.5

Four day stay: staff were very friendly, helpful and attentive. Great venue for a wedding. Great place to take your kids. Room was big. Downside: The menu ($14 for a bowl of below average chips) and food was average. We had stayed a few times before so I knew to BYO snacks/food for our kids.

Rooms very dated but OK for cheap. Sand in sofa bed, had to remove sheets and shake off. Noisy AC. Fridge not cold. No screen doors. Far from shops and restaurants, must drive. Animal poop all over grass outside room so can't let 1 year old enjoy. Bathroom drains stink. Also light outside bathroom comes on when you turn bathroom light on so lights up room in middle of the night. Sofa bed terribly uncomfortable. $85 for 2 kids for 2 hrs daycare! Buffet breakfast is amazing but allow 2 hours to eat there if you have kids so you actually have time to enjoy it. Other facilities also very dated, broken and unclean. Pool not heated. We wouldn't stay here again but it's fine just for an overnight stay if cheap.

Very dated. Lots of petty rules. Very confusing price options which are not worth the money. A secret happy hour because they don't advertise it. The kids didnt notice how old and tired things were so they had a good time I suppose but were only allowed one ice cream a day with their meal package. I would not go back.

We stayed at Novotel Twin Waters over the Easter school holidays for 9 nights as a couple. We have visited before and love what this resort has to offer. Back at the resort, lots of water activities centred around a large lagoon. Sailing, kayaking and stand up paddle boarding. Heated swimming pool and spa, but beach is also walking distance. Bikes also available for hire to ride along the coast to nearby towns. Lots of choice for food and restaurants at the resort. A new edition is The Shore Sundowner Lounge, a makeshift beach style party on the lagoon shore that operates on the weekends. A food truck serves drinks, wood fire pizza and burgers. Live music to enjoy and festoon lights sprawled along the beach make it a great setting.

Located in a lovely area close to the beach. Lake in the middle is nice to walk around and there are plenty of free/paid activities to get involved in. Great customer service, our room was slightly late getting ready and cleaned but we were immediately offered with a free drink from the bar which had a nice relaxing atomsphere while we waited. Unfortunately the bathroom was a bit average as the bath had stains. However overall it is a very nice place to stay and would recommend it.

Was an awesome weekend stay but wouldn't stay longer if you wanted a quiet weekend away. Lots of family's, which is good for them but not us, couple in their 50s. Facilities great, rooms equipped with all you may need. Amazing views, kayaks, water play equipment. Great if you love water.

Took the family for a short stay. Good for kids and adults if you like outdoor type getaways with creature comforts. Lots to do. A well kept resort. Beautiful grounds and extensive water activities.

We stayed in a standard room. No pressure in the shower, beds hard, mould in the air con vents and bath was dirty. On the first night we ate at the buffet resturant, cost of $57 each! Food was mostly dry and tasteless not worth the price. Looks to have a few activities for the kids which look fun but you will pay extra. Won't stay again. Plenty of other places that cost less and offer more.

I don't like to leave negative reviews but feel I would be doing everyone a disservice if I didn't give warning. Staff. Amazingly friendly. Rooms… amazingly poor. Old… out of date… shabby… ants. Food was a 1 on a scale of 5. No coffee available until 7am? Arrgghh… oh… and it was a bit pricey. Basically the place needs a massive overhaul and renewal.

Nice hotel. Lots of things to do. Food is a bit pricey. Nice rooms, however we stayed in a one bedroom suite and the kitchenette could be better (only has a microwave and dishes and cutlery were a bit dirty). The hotel could be more pram-friendly (not many ramps).

Nice resort. Great for the kids. Plenty of activities. Inflatable water park, trampolines, and some free water sports. Staff helpful and friendly. Rooms and facilities are looking at little tired and really need a bit of an update.

Beautiful but no effort to speak French damage.

Our 1st visit was amazing. It was outside of school holidays and it was relaxing and lots of fun things to do. The 1 bedroom with spa was great for oiur family of 5. Our second stay was during school holidays and it was crazy busy! We couldn't use any of the water equipment as no one would share or the line ups were too long. There was barely space to stand in the pools without a random strangers kids jumping on you. The restaurants were also too busy to have a quiet meal. Our room was like a studio apartment this time with just 4 of us and it was quiet outdated and almost felt dirty in comparison to our 1st stay. The staff are so friendly though. I would recommend this place to anyone, I just wouldn't go through school holidays ever again.

The resort is very nicely located. Our room was large enough. The cleanliness can be better. The prices for food are rather expensive.

Would be five stars easily with great water sports and lovely surrounds. But ruined by two points… 1. Cafe takeaway prices have gone through the roof $24 for a burger!? Take your own food. 2. Next to no shade. In Queensland it's damn near criminal the lack of shade at the place. We ended up with kids sharing the smokers tables as there was nothing by 8am. Not smokers fault, just woeful shade. Whilst we love the place and have been a few times now I seriously doubt we'll go back. Note the separate aqua Park business has plenty of shade but that's not the Novatel, and you don't get kayaks and catamarans with them.

Great location and facilities for a short stay. Though the staff could make you feel a bit more welcoming. Asking for a request at reception was not easy. We Experienced torrential rain, and called reception for umbrellas since there wasn’t any in the room. We were told they were for hire, but this didn’t help us getting to breakfast in the heavy rain. Fortunately my wife and I found a way through a number of verandas and lobbies to get to breakfast without getting wet. We wondered why we weren’t told on umbrella request at reception that there is a way to get to breakfast without getting wet. Breakfast location was wonderful with a lovely variety of food, though the eggs, bacon and other hot foods were always served warm to cold. Overall we enjoyed the resort and will recommend this place to our family and friends especially with young kids.

We had the water view room and was very comfortable. The service was fantastic all round and we enjoyed the dining. Breakfast was fantastic and the Friday night seafood buffet was awesome! Bugs, prawns, oysters, and a few types of fish, just perfect. Aqua fun is just on the other side of the lake and was great fun too. There was a cocktail party outside our room on Saturday night and it did get a bit noisy but we were all so tired from a full day that we all fell asleep like babies!

We just stayed the one night, being guests at a wedding being held at Lily's. Couldn't fault our stay at all really. Reception staff were bright and friendly, and the resort has plenty of activities for the young and young at heart. We did pay extra for a waterside unit, which was a bit dated, so probably not worth the money paid, however the room and all facilities were clean and tidy. We were very impressed with the breakfast, with such a huge offering availble. Would happily come back again with our kids next time.

We have stayed many times over the years and will be back again. Lots for the kids to do while we relax with delicious cocktails you make. Only tip I would give is please! Better music in the bar lounge area — sound quality was terrible and distorted. Disappointed no live music over weekend too. We loved the seafood buffet and family breakfast time. We always get the suite for space and spa which we love usually, bed quite uncomfortable this time and air conditioning bit poor. All the staff are fantastic and helpful. Would love to try over water suit next time.

Beautiful natural setting with lake views. Good service and happy staff. My room was clean and the bed was comfortable. I would have liked some ice in the fridge! A minibar would have been good with some snacks as well. I was a bit disappointed about that. Overall 8/10 for me!

No this was supposed to be short I did not use i/n the bar was over crowded, in 3 days there was NO tomato juice, the staff was inexperienced, cocktails were awful yet expensive! The dining & bar areas were shabby I understand that it was a holiday weekend & my 8 rooms could have been much closer together. The hotel staff are your best asset 10/10 The resort is poorly signed & not easy to negotiate Parking was a nightmare. The water activities were excellent as were the staff 10/10 We got to hotel at 3 pm & rooms were not ready! Yes we would go back because it was all about the family & we would have enjoyed tents! We had a great time, staff is exceptional,,, except in the bar!

We enjoyed our stay. We wish we had a bigger room but due to the time we booked they were all booked out. But it was still highly enjoyable with so many activities to do. Didn't have to leave the resort if you didn't want to. Also it is close to tourist places which was great. We would definitely make a return trip in the coming years and would recommend it to our friends and family. A very positive experience.

The resort is lovely and we did end up enjoying our stay. The rooms are well appointed and modern, lovely pool area though the pool is not heated the lake is warmer. Great little beach area and path around the resort makes for a lovely walk. Unfortunately the inflatable obstacle course that was advertised as being open and included in the water actives has been privatised and was not open until after our stay had ended leaving me with two very disappointed boys. We chose this resort mainly because of this feature for our boys to enjoy and it definitely put a dampener on our stay.

Beautiful hotel, gorgeous setting, friendly and engaging staff. I stayed here for work purposes but will definitely come back with my family. Aside from the barista coffee at the breakfast buffet which was fab, for those with dietary requirements, they had FANTASTIC options and variety for gluten free. There was even a small separate toaster at breakfast time! (It's the small things that matter). I was absolutely impressed that any staff member I asked in the restaurant had full knowledge of the gluten free options — that is definitely a first for me. I'm looking forward to coming back…

It was a last minute road trip — booked online and when we arrived were greeted with a warm welcome and loads of information about the hotel and surrounds. The bed was super comfortable and the room was well laid out. Walking around the grounds the next morning was beautiful and we would love to visit again to take advantage of all of the wonderful things the resort has to offer. My only negative would be that the breakfast area was far too small to accommodate as many people as the hotel can — there was a huge line and we didn't have the time to wait. Staff were beautifully presented, professional and lovely. Great place to stay!

The setting is lovely and the rooms are large, comfortable and well-equipped. The service in getting you to rooms and luggage in buggies was welcomed as the resort is large and spread out. The credit for not having your rooms clean is also a good environmental gesture and a pleasant surprise. The barista service in the restaurant is a good touch. One suggestion for improvement would be to have different colouring for the different sections or better room numbering or signposting as the sections are all identical and one can get a bit lost. Conference facilities were good and well-catered for.

Relaxing and enjoyable. Front desk customer service was excellent checking in and checking out. Plenty of activity options and eating choices, which we really appreciated. We decided to upgrade to a King spa room which gave us plenty of room but for the upgrade price, I would have expected better quality interior. The furniture is worn (couch covering pulled in multiple places), there was only one bedside lamp for a two-person stay, and the couches had not been shifted to vacuum behind for a long time — yuck. Also long black hairs on the bathroom floor from previous guests — double yuck. We have stayed with you before and as with this stay, enjoyed ourselves. But for the price I think you need to give the rooms an update and check the cleaning.

We really enjoyed our quick get away to Novotel Twin Waters. The staff were super friendly and helpful. The Aqua Bar and Restaurant served beautiful food and had great service. A great range of cocktails and world beers as well (need to get a NZ beer, for next time I am there watching the all blacks). The room itself was clean and well maintained we even are looking at bringing our families here for Christmas as there was soo much to do for kids of all ages and all included in the price you pay for the room. Thank you Novotel Twin Rivers.

I stayed 2 nights for a work function recently and must say that the staff are all quite hospitable, and willing to help at any point. The room I stayed in was very tired and in much need of a revamp, or even simple maintenance would help. The shower is quite possibly the worst I have been unfortunate enough to have to use in over 20 hotels I have stayed in this year. The water pressure was average, and the very small shower outlet was inadequate. I am an average guy, 5'10, 80kg and for me to have to move around to just get wet would make it interesting to see how larger people get by with it. I Would not stay again because of this alone. Quite reasonable to expect you would have 1-2 showers per day and it was a chore to do this once! The Hot water tap at the basin was missing the handle, and there were areas that required sealant, not to mention the Shower Curtain! The work function, food and service was quite good at the resort across the two days.

A fantastic resort for families or couples. Lots to do on site with kayaks, water trampolines, beach trampolines, sail boats, bar, restaurant, shops, lots of swimming pools and much more. The kids were always entertained. Location being just a short walk to the beach and a short drive to Coles is fantastic. Kids Club and babysitting looked great but are just too expensive so we got an external babysitter in. The pools are lovely but they were too cold to swim in during our stay, it would be nice to have one heated pool on site for the colder months. Lovely holiday all in all and already booked again for later in the year.

We had a great stay at Twin Waters. A room upgrade definitely helped with the 2 kids. The layout is fantastic, and the pool features superb. We dined at both bars and restaurants. Maybe the place is getting a little bit old, roof gutters and timber rotting out everywhere, but the surroundings are peaceful and relaxing.

This is a beautiful place to stay. There is only a short walk to the ocean and there is a beautiful lake right at the resort. There are several dining options and plenty of fun activities. We were here with 40 high school students from the USA and they had a fabulous time. Thanks for a wonderful stay.

We have stayed about 4 to 5 times, but this time our experience was excellent, from check in with Holley she made sure we were happy with our room, and was very nice and friendly, I would come back on that by itself. Victoria in the restaurant, really looked after us with a smile. To getting a plate of chocolates sent to our room. Each member of staff had a smile and really made us feel welcome and hats off to senior staff we really noticed a big change. We decided to make it twice a year, once during the Winter once during the Summer, because we know we will be made welcome. I work at a plant of 750 employees and will be certainly telling them were to stay when visiting the Sunshine Coast, again big Thank You to management and staff at Twin Waters Resort. Cheers Kevin & Lyn Hawks.

We previously stayed at the hotel about 20 years ago and could certainly see that it needs work as it has become tired in some areas. The pool not being heated makes it totally unusable during winter. It is said to be a lovely temperature throughout the year but that is clearly not true. Also the poolside bar was closed despite the weather being fine. It is said to be open on weekends (weather dependent). The pool chairs and lounges were in very poor condition and the pool itself certainly needs work-as does the spa. The grounds were nice and we were happy with our room.

Beautiful resort! Nice amenities, great rooms, awesome location. Great breakfast. My only complaint is that there was a conference on at the time of my visit, and they had basically taken over the whole hotel, including shutting down the pool area. But otherwise my stay was great and I would definitely recommend this hotel.

This place is a fantastic holiday destination for families or individuals especially in the school holidays because it is very kid friendly. There are lots of fun activities that includes: Kayaking, Bike riding, Fishing, Archery & Trampolining! The food there is amazing and there is a great selection of seafood, salads, pastas and there was so many desserts you couldn't possibly eat them all at the buffet. There is a very relaxing spa and a big pool that lights up and night and turns the water sparkling blue. It is also nice to stroll by the small beaches next to the rooms.

Rooms a clean and tidy. Service is great. Facilities are fun and engaging and the grounds are beautifully kept. Quite relaxing!

Absolutely poor although the hotel room was nice and some of the staff were helpful, there was also a huge downside and disappointing ending. While at the restaurant I suddenly felt a little dizzy, this was because the apparent hot food was cold and disgusting. As we were about to leave we ordered two bottles of water (that came to $13) BOTH were out of date by two years. After throwing up for at least 2 hours straight and no fresh water brought to us like requested, we decided it was time to check out that night. As we checked out we only got a refund for only one side of the meal. We felt as though the help given was extremely poor. Have to admit the worst 8 hours in a hotel.

Good place for the price ($130). Great breakfast options (included in my deal) Not far from town or airport. Sore point: Pay Wi-Fi General comments: Bath, condensed milk Rooms a bit dark I was only driving by and only stayed as a stopover, may be worth a longer stay.

Stayed for 3 nights for a wedding. Wedding was absolutely amazing but the hospitality and meals could of been better during my stay. I had forgotten orders, waited extended amount of time for coffee & meals, family received cold food and it definitely seemed like the resort were under staffed which was a shame as there was also a big helicopter event on. Staff came across quite rude at times and seemed that there was lack of communication between staff. It's such a lovely place told stay definitely over priced and not worth the money.

Setup for families and conferences but still really nice. I'm not into the commercial resort thing at all and the Wi-Fi cost is outrageous but the setting is nice enough to make up for it. Good beach access and the lagoon is beautiful. Main bar area is a bit too noisy at night and has lots of kids so ymmv.

A little tired, still a great place for still a great place for the kids in summer. Some parking issues when events are on.

NOT a couples retreat. Most suited to young families. Outdated (tv old, movies $19 WTF? — do I get a copy to keep? ). Housekeeping poor (unclean bath/toilet). Unhappy staff (only got 2 smiles in 4 days) Overpriced meals (had to find alternative places for decent feed). Luckily the location was lovely. Beach beautiful. Stayed here originally 7 years ago — all downhill from there.

This resort is an excellent base for day tripping around the sunshine cost. Facilities here are good and there's is a magnificent beech two minutes walk away. Also plenty of things to keep the kids amused.

Room 443, the 3nd building in whole complex. The services are pretty good but food, the weekdays dinner chaeges $57 for adult, kid from 5 to 12 years pays 17, and teenager from 13 to 16 pays $26. I really dont think that dinner should be so expensive, even half price I still feel to high. I do not know how is weekends, I only stay 2 weekdays.

We went to the aqua park. The park was very fun and we'll priced but part no was difficult. Signs for parking only started once you enter deeper into the resort. This led us to go the wrong way and almost miss the session. Well worth going though.

My experience was very poor. When I arrived there I was very impresed but after chech-in very disappointment. Room nothing wow about it over crowded and dated not even basic kitchen equipment (had to go to restaurant to borrow some staff). That shouldnt happened. Pay for WI-FI not acceptable had to bring my own! and pay for movie you must be joking. Food way to expensive and not cook properly. We have order twice and couldnt eat it. My advice before booking holiday there please read the reviews, and would I recomend Novotel Twin waters resort to my friends-no.

Resort is in a great location, but it is run down and way behind in maintenance. Rooms are very very basic with old carpet, leaking taps and overdue safety inspections.

This place sucked it gave us like 30 minutes free Wi-Fi. However the buffet breakfast was amazing like oml delicious as fuk so good on food bad on the rest. Peace owt.

On arrival, we thought our booked standard room quite small for 4 nights. Though very good value, we decided to upgrade to a one bedroom suite which was excellent and still represented good value for money. Whilst there were several choices for eating on the resort, we missed an al a carte restaurant. The main restaurant had only 'theme night' buffets each night and we just did not feel we could do justice for the price! Otherwise our stay was very good and all the staff were very friendly and helpful. Would happily stay there again if there was an al a carte restaurant!