Review of Beachcomber Surfers Paradise 3*

I'm giving the resort 2 stars: one for the friendly receptionist and one for the terrific location and free secure car parking. Now here's a list of all the things I deducted the 3rd star for: 1. This may be an old resort but that's no excuse for the rooms/units not being smartly maintained and thoroughly cleaned. 2. The curtains and rugs appeared to have never been cleaned. Every net curtain in our one-bedroom apartment (Unit 12/10) was in tatters. 3. The free Wi-Fi listed on the website turned out to be available only in the foyer. This wasn't major, just a nuisance. 4. There was no phone in the unit. 5. The bed may have been KS but, like other reviewers have mentioned, it was two twins pushed together. As they weren't fixed together they came apart during the night — most annoying! The one blanket probably hadn't seen a clean for quite a while either. 6. The furniture needed some fixing. The veneer was falling off the coffee tables and some of the feet on the dining room chairs were missing, making them wobbly. 7. Housekeeping only cleans between clients, which is okay if the place is clean to start with. Toilet paper in the toilet bowl made me suspect that the toilet hadn't been cleaned after the last client moved out. 8. The kitchen window wouldn't close, so we had a permanent whistling of wind. 9. The bathroom cum laundry needed a good clean around all the edges and in all the corners. A quick sweep and a quick swish of the mop isn't enough. Immediately we realised the unit wasn't up to expectations my husband went down to Reception and advised them of our concerns. He was told that a maintenance person would be sent up. No-one came. Unfortunately we'd paid beforehand as we booked the unit through the LastMinute site. In future I'm reverting to what we used to do in the old days, before online booking. And that is to not book in until I've checked that I'm happy with the room. I note the replies that management have made to some reviews, wherein they say they can't be responsible for units and rooms they don't handle. But in the case of rooms they are responsible for, they should ensure they are well maintained and clean. Because our unit was neither I would not feel secure about recommending BeachCombers to anyone who asked for my opinion.