Emerald Explorers Inn

Staff are friendly and professional. Room was older but really clean and presented well. We enjoyed a simple, well prepared dinner with generous servings for very reasonable prices. We will definitely stay here again if travelling through. Highly recommend.

First time here and first impressions are; very clean, comfortable with amendable staff so I will be back. The restaurant food quality was top notch and really well priced. Overall exceeded my expectations for country hotel.

Stayed overnight on way North. Hosts very warm and welcoming, room comfortable, quiet and great value, with plenty of vehicle space. Restaurant served very delicious meals. Thouroughly recommend both the rooms and restaurant. Will be staying again when passing through Emerald. Gavin & Judy, Rosenthal Hieghts, Qld.

Booked online as it says pet frienly rooms.
Got an email saying pets are $30 exstra 4 days before arriving. I send email back saying thats fine ill pay the $30 on arrival. I got a call from manager ON MY DAY OF ARRIVAL stating I had to pay exstra as a dog friendly room is 140 plus 30 for the pet. As I only booked a normal room. For 110 Was chargerd an exstra $65
Aircon didnt work. Receptionist told us just put it on full blown it will work eventually never worked. Floor dirty rubish still under the bed. We were bitten the second we walked in. Only one plate in the room and TV reseption horrible cant watch tv.
Dirty walls. Torn bed base. And only half the lights work. Main one in kitchen full of insects.
There is a Menu in room however resturant not open have to drive all the way back into town after a 7 hour trip.
Dont waste your time staying here.

I spoke to the Manager about helping me out, to help him out arrangement.
Regarding a work, stay Deal.
He's up front, good communication.
Rooms are perfect for short stay. Tho this place needs a good prune, yard maintenance what's that.
Long Grass, over grown footpaths, perfect Snake habitat. Warning ⚠️

We provided five days’ notice that we could not attend our booking due to state-recognised national flooding, which made travel unsafe and impossible.
Our initial cancellation request allowed 24 hours for a response, yet the motel failed to respond at all.
We then escalated the matter through Booking. Com, who contacted the property three days later and formally gave them a further 48 hours to respond. Again, there was no response.
It was not until six days after our original request—and only after further follow-up—that the property finally made contact. When they did, instead of professionalism or basic courtesy, we were met with yelling, swearing, and aggressive behaviour.
We were told flooding “isn’t a natural disaster, ” that our inability to travel was “not their problem, ” and that we should have “just figured it out, ” despite official emergency conditions. The conversation escalated to threatening and intimidating behaviour. Access to the property was not possible, as the only road we could take to reach the motel was officially closed due to flooding and is still closed 3 days after our booking concluded.
After this, they offered an alternative date to stay, but it was delivered with deeply uncomfortable and intimidating undertones, leaving us feeling unsafe and unwilling to have any further interaction.

Rooms are clean, comfy and quiet. Location was good for our needs. Cannot fault anything.

Rooms are a little tired, but when you want somewhere quiet to stay and rest your head, it is a good place to be.
Very simple communication and checkin procedure.
You will find it next door to Lindsay Rural Transport Yard. If you got a truck, just ask if you can park up in their yard.

Wonderful management couple.
Went over and above to accommodate my needs.
Great location.
Room was exceptional and tidy.
Well stocked.
Highly recommended!

Had a very bad experience here. The site still states that they have the option to pre-order meals so I didnt get dinner before coming. On arrival I was told the restaurant had completely shut down but there was a courtesy bus to a nearby pub and restaurant nearby, I was really tired and didn't want to do that. Decided I could just eat the noodles or weatbix I had in the car. Discovered they had no bowls in the cupboard, all good I can figure it out with a coffee mug. The key is attached to a card that turns the lights on, when I left the room I accidentally shut the door behind me 🤦🏼‍♀️. I had locked both front and back door as I come from an area with high crime rates. There is a phone out the front for after hours, no one answered, I tried 3 times. I had left my phone and money inside. Luckily I opened the bathroom window while showering and was able to pop out the fly screen and squeeze through. Not happy as this could have all been avoided by them updating their website and having someone answer the phone. Not in walking distance to food options, Wi-Fi was so weak I just didnt bother. Room was fine. Only $89 but I could of spent and extra $20 to stay elsewhere and save all that drama. Stayed elsewhere the second night and wont be back. Also the water pipes (I assume) would make loud noise coming from the bathroom.

Emerald Explorers Inn.
Emerald.
WORST ACCOMODATION IN EMERALD.
1037362067
THIS HOTEL IS UNDER NEW MANAGEMENT and is riding on the coat-tails of the previous management who were outstanding.
The building itself looks like it’s deserted, the rooms are old but admittedly clean so my issue wasn’t with the room itself.
The restaurant they so heavily advertise is not even operational. A fact they don’t even put in their website or tell you when you book. The receptionist waved her hand and said it’s closed and that was all the details I got.
The manager was DISGRACEFUL.
I had booked a 5 night stay. The first night there was a huge electrical storm and the power went out in the entire hotel for over 2 hours. No air conditioning, no lights — you get it, no power.
I do understand these things happen — but NOT ONE staff member came out to check on guests. No one. When I called the manager (the number is on the reception desk which was shut hours before its stated time) they laughed and said it wasn’t thier problem and there was nothing he could do.
The rooms were SO stifling it was literally impossible to be in them without both doors open. The room was next to a main highway, with no security and in complete darkness.
I moved all my things into my car as the hotel room had to be open and I didn’t feel safe. I drove to other commercial properties in the area : no one else’s power was out including the commercial businesses next door to the hotel.

Stayed here for 1 night on my way north with a truck, booked early evening for a late arrival that night and early departure. Room was clean, showers are really hot and bed was comfy as with a view of the pool which I didn't have time to road test, smart TV so YouTube streaming from my phone was great… would stay here again in a heartbeat, wish I had more nights here to explore the area but was on a mission north. Room out front for larger vehicles to park if needed also or undercover parks next to most of the rooms that I saw at least anyway, I was 3m tall, 7m long and navigated my way to the little dead end bit after walking it to locate my room and just parked to the side as I was leaving early anyway and easily reversed back to a T section to drive outbeith ease. Site was clean too so staff obviously take good care of the property and after hours booking service from Brisbane were friendly too. Price was great, was on the main road into town but I didn't hear traffic once the door was closed.

Advertised Foxtel, no Foxtel. Tv reception is terrible, internet is almost nonexistent, Taps leak, shower pressure is terrible. No lights outside the room.
It probably was a nice resort once but it’s now a dump.
I won’t be back.

This property advertises 4 star with a restaurant. Mmmmm. Restaurant is closed, sign on front door that reception is only opens at 2pm — 6pm. Rooms are very dated, fridge was turned off, carpet dirty, beds are soft and collapse in the middle (need replacing), no doonas on bed just sheets. We stayed 2 nights and the bed was half made on the first morning by house keeping but nothing else was done. Rubbish wasn’t emptied, new towels were left on the bed but old linen was left behind.
The dirty coffee cups, plates and cutlery not washed or replaced.
Very disappointed would not book here again.

The room was filthy. Beds are old and hard. The bathroom smelt of sewage. A pot plant container was used as a rubbish bin. There wasn’t enough blankets for everyone and it’s the middle of winter. Floors left our feet black and the blind in the bedroom was a “make shift” blind that you couldn’t even open. Never again would we be staying here. The room was so run down.

Absolutely disgusted by decision one week out from the towns biggest event with my accommodation that was booked for 6 months to be cancelled, by a generic email not even a phone call.
When I rang, the receptionist lied over the phone about other places to stay. The excuse was a extended contract, which is something that would have been known about longer than 1 week. Very disappointed.

After booking well in advance for agro they cancelled the booking via email with short notice supposedly to give it to a mining company.
Don't waste your time.