Review of Jesmond Executive Villas 4*

Just a warning to others, my honest experience. Please be careful when booking this place. In my case a family of 4 booked this place for 2 nights. The booking was made through the motel/hotel's website, and at the time I was assured over the phone that I would be booking a standard room. Unfortunately when we arrived we were given what was obviously a budget room (separate from the main compound). The room was terrible and looked absolutely nothing like the photos, and when I mentioned this I was told photos are "representative, " but it was not even close. To make matters worse, the cleaners had left some old laundry on the middle of floor, and the room was also smelly. Needless to say, we complained and the dirty laundry was removed after half an hour and also a boy from the motel ran to the shops to get an air-freshner. Bed sheets also looked unclean. We were clearly over charged for this room, and the junior members of the team were in agreement with us and said we can get a refund and go to another motel (which we were ok with as this place was simply unacceptable, especially considered the price). Unfortunately, the manager (an arrogant and extremely rude man) decided this was unacceptable and declined the refund and was pressuring us to stay. It was only after much heated debate he agreed to give us lodging in one of his own sister motels (that selfish for their money), and although nicer, we had to pay the price difference if we wanted to change. The new motel was outside our budget but I felt helpless and had to accept these terms. My warning is that if you would like to book this place, inspect it first if possible rather than booking online like I did. Otherwise, plenty of other great places in Newcastle with great customer service. The management is terrible, only concerned about their bottom line. They placed extreme pressure to get us to stay, and others may have given up. This is by far the worst experience I've had at a motel/hotel.