Iguazú Urban Hotel Express

Hotel

Excellent service and service.

5 STARS
A great place, have a wonderful week. The staff were very friendly and helpful. I can only say it's a great place.

We stayed a week in family. The apart is small but enough. The rooms are clean and new. Breakfast is enough to start the day. It's no place to go with children. The staff were very friendly and helpful. Wi-Fi works pretty badly but we're going very happy.

Small, only 14 rooms and they do not have breakfast, this will take you to the room if you asked in advance. The attention of the employees was excellent!

Nice little hotel located some 800m from downtown. The room was clean and comfortable. Same with the bed. There is no common area except for the pool area. The service is ok and communication was clear. I would recommend it for a short stay.

Very comfortable. Simple but nice. Receptionists very attentive and polite. The location is good as it is close to everything (center, Beach, bus terminal). The breakfast could be improved.

Bad boy. Pesimo Wi-Fi and attention. Infimo Breakfast. Misleading pool for kids only. No privacy. I won't be back.

The only good thing is the location, it is an expensive hotel with a infima pool, windows to the street that do not give you privacy and gives the sun all day, the breakfast is not included and if you ask aside they charge you $100 and it is not worth it. I do not recommend it, there are better for equal or lower price.

It has a good sign of Wi fi. Breakfast is poor. The facilities are new. No Elevator. Near the bus terminal. A good option to be able to do armed excursions by oneself.

Excellent attention. Good performance. Highly recommended.

It looks more like a motel than a hotel. Breakfast not present, little privacy (the only window and the door damage to the terrace that serves as a common corridor). There is a positive proximity to the bus terminal and the city centre. The staff, the one able to speak English, was helpful.

The Hotel was very nice and comfortable. For your category I think it's pretty good.

Simple, functional and with excellent attention. Good location and value for money.

We had a really bad experience at this hotel. The room's shower didn't work well and the water went from hot to cold very quickly. We reported the problem to the staff on the second day of our stay (31st May). The staff on duty refused to change our room or fix the shower. Then we asked if we could move out one day earlier on 1st June and get the refund of the last night's fee (2nd June) she said yes and promised that she could do it for us. On the following day, the other staff on duty said the previous one didn't mention anything about it. We moved out, contacted the manager and revisited the hotel for a refund later. The same staff who made the promise about the refund kept denying what she had promised us. Both the manager (in email) and the staff on duty only offered to give us another room. But if she had made the offer one day earlier, we wouldn't have moved out to another hotel. We are very disappointed with the whole experience. The Manager never came back to help us with our problem. And this is the worst hotel service we have received in Argentina in our four cities' visit.

They charged me more expensive, they wanted to give me a double bed, they did not tell me that they sent the maid to separate the bed, which never came, wait an hour to demand power even if it is enter the room to leave the bag, and while I write this I see the receptionist pass with a set of sheets entering the room … I keep waiting at the door after 16 hours driving …
After I found out the next day that the amount was higher for VAT, but paid with a Dutch debit card, so it did not correspond, but I did not offer to adjust. They were bothered by not notifying them in the previous day that I wanted to have breakfast, so they did not have the inputs for the same (who wanted to charge me for more than I had already cheated with VAT). The place is according to the price, but the attention was deplorable …

We still did not get to the hotel, I booked, they stay with my debit card details in case I don't attend they charge me the same. A lot of distrust, the phone they have does not work, the mail does not serve it seems a phantom company. Little serious bad security for new users.

The place is very clean and quiet. The rooms are comfortable and well-equipped. From our arrival the staff has behaved in a formidable fashion. My partner was a health issue when you arrive, and endeavored, all of them, to accommodate us in a room although it was not the schedule of the agreed-upon check-in so he could rest. Thank you hotel and team. Ale.

A hotel with new infrastructure close to the terminal and restaurants. When we went we were offered breakfast for an additional price per person which was not very good as it consisted of a few loaves of bread sweet butter milk coffee or tea and nothing of juices and fruit.

Despite being a new hotel, with a lot of wave, the rooms do not have placards or a nail on which to hang the clothes. Have a single light in the entire room! And a table as a table. The star extra is only because of the excellent service that give the people that serve in the reception.

It is economical and has a very good attention. Is small but is very cute. The rooms are beautiful. The new installations. Very comfortable. Close to everything, and of the terminal that is most important. I will come back for sure.

The room was very basic: the bed, no wardrobe, no fridge, store away table, 2 stools, TV, AC. The room (number 12, top floor) was clean when we got there but there was an overwhelming smell of cleaning products that never went away (3 nights), that was somewhat suffocating. The room wasn't cleaned for the days we stayed. Location is good, 5-10 minutes walk from town centre. There was someone on reception at all times (that we saw). They asked every day what time we wanted breakfast which was nice. However breakfast itself was Spartan: 4 stale croissants and a bread roll, coffee and tea bags, and hot water.

No nightstands, no closet, you can only pay in cash and they use a bad rate if you want to pay in pesos (today 1USD =15, 3 PESO but they used 16)

Great hotel. Clean and new. Only downsides there is nothing in the near and the Wifi is nonexistent in the outer rooms.