Review of Leonardo Royal Southampton Grand Harbour 4*

The Good & The Not So Good *Prior to my stay the website info desk was very helpful in recommending a car service for my airport transfer and very responsive with all of my questions. What I liked: The hotel is centrally located and a quick cab ride to the Southampton Central Train Station. The hotel is 3 minute walk from West Quay Shopping Centre, dining and Mayflower Park is across the street. The beds were comfortable and rooms and bathrooms CLEAN. Although I was unable to secure an early check in as I arrived from the States on a 0750 flight; I could leave bags with front desk and being my exploration of Southampton. Breakfast was included in my room rate, I enjoyed the tea and croissants. Friendly front desk staff and dining room attendants. What I did not like: The hotel rooms are dated, whereas the dining areas are very modern. During my two night stay I was startled out of my sleep by the fire alarm, first night someone triggered it because they were smoking in their room and the second night someone accidently triggered the alarm. It was total chaos especially the second night and it was very frightening. Each time the fire alarm went off it occurred in the wee hours of the morning. Imagine being jolted out of your jet lagged induced sleep in extremely unfamiliar twice and it be a false alarm. During the fiasco no one manned the phones and many gathered in the lobby to commiserate. All was offered to me was an apology; instead of some sort of percentage taken off my room rate because of the back to back disturbance. The scrambled eggs were hard to even look at much less consume.