Review of Berjaya Eden Park London Hotel 3*

It’s a big shame that this hotel is owned by one of the richest men in Malaysia worth almost USD 1 Billion yet the condition of the hotel is outdated and very disgusting. Checked in at 10.30pm after a long day of working and traveling to a dirty, smelly, disgusting room with dysfunctional air conditioner, broken windows and heaters that we were not able to turn off the heaters by ourselves that the receptionist came with a wrench to turn off the heaters. Have to leave the old broken windows open the entire night to allow air ventilation but it’s so noisy outside and one of the windows can't be hold up unless we put something underneath. Uncomfortable, disgusting bed/mattress that we’re having itchy legs since we tried to sleep before 12am. Mind you, we washed ourselves before going to bed, so there’s definitely bed bugs or the sheets are uncleaned for many months. Bedsheets and pillow covers were also smelly that I had to cover my nose with my shirt to be able to sleep. Pillows were causing headaches too. Bedside lamps weren’t functioning as well. Paper wastes in the room, seems like never cleaned before. Carpets were dirty too, I dont even want to step on the carpets barefoot! The only area that’s cleaned and decent was the toilet & the fact that the hotel is close to amenities and tube stations. Booked this hotel thinking it would be worth it for our 4th visit to London but we definitely were wrong altogether. Definitely a nightmare! Would never book again or recommend. If I could give 0 stars to submit this review I’d have done so.