Review of Marlin Canary Wharf 4*

I initially arrived to be told I had not been given a room with a balcony despite requesting this and offering to pay. Also being told I had not paid for parking. After proving I had a receipt for the 40 pound for parking they gave me a fob. On entering the apartment it was extremely hot. The heating was off and I opened the windows as much as I could. It looked as though they could be opened more as the sign said but I was unsure as to how to do this. I went to reception an…d let my concerns be known about it being extremely hot. The woman came to the apartment and agreed it was very hot and advised to open the windows more. Even she could not open them further and she left. The next day after a sleepless night in extreme heat I handed my keys in and the woman at reception this time asked how my stay was and I told her it was awful and I should be here for another night but I am checking in to another hotel. Her reply "sorry" and I left. After leaving I realised I had left some clothing in the wardrobe. 2 white shirts, 1 blue body warmer and a black leather jacket. I rang up and asked if they were there and the man said he would have a look. I popped around as I was nearby and he took me to the apartment only to find the items of clothing were not there anymore. He said cleaners sometimes store them in a room where lost property is kept. After he checked there he said nothing was there so took my details and said he would find out. I am extremely upset about the whole situation. Not only did I leave a day early and not use the parking on the second day, or use the late checkout but also my things have gone missing from the apartment.