Review of The George - Sure Hotel Collection 3*

We booked The George for a weekend away, the staff were fantastic and the breakfast was good, the place is tired, dreary and in desperate need of maintenance. We were shown to our room and although it looked dark and run down we thought we would give it the benefit of the doubt. We noticed the tap in the bathroom was broken and constantly running which was noisy at night, although the mattress was worse so did not sleep well anyway. We were pleased the room had doors opening to a balcony looking over the river. On closer inspection. We found the doors screwed shut as the balcony was rotten and unsafe. It was also blowing cold air through the aged single glazed windows which would not have been so bad but the radiator would not work so the room was freezing. The last straw was when we requested a room with a bath, unfortunately what they did not inform me is that there was no hot water to fill the bath. We were given excuses from the boiler had tripped, it had been reset and give it an hour. We went out for a while and came back again to no hot water at 3pm. We was told it was timed and guests don't usually check in until the afternoon hence no hot water. We asked what if guests were staying for more than one night, do they have to time their bath/shower? We checked out after one night feeling grubby due to no hot water and found another hotel with availability. We arrived and felt as if we could finally relax. This hotel is so run down it is unbelievable they book guests into it. The manager looked embarrassed when we left and said they hoped we would return on refurbishment. Never! I cannot believe they do weddings in this place. The young girl behind the bar and serving at breakfast was fantastic, she could do so much better than The George, she was run off her feet but was so professional throughout. Avoid room 222!