Review of Holiday Inn Yakima, an IHG Hotel 3*

I only gave this place 1 star because zero stars aren’t an option. We called the night before and asked to make sure the pool and hot tub were working. We were told yes so we went ahead to book. My son is severely autistic wanted to swim for his birthday. Upon arriving to our room we noticed the blinds weren’t working because the key pad on the wall had to batteries. We also noticed there were blue m&m’s and pennies on the floor, not ours. We were switched to a different room and decided to go swimming. That was a mistake. When walking into the pool the floor was covered in the water, the amount of moisture in there was not normal. Upon getting into the very cold hot tub, we looked up and saw a bunch of mold. On the pool deck there was also blood. We get out absolutely disgusted and look for a towel. But all the towels had been used to line the wall to soak up all the water and moisture from the windows. I went to the front desk and let her know we’d be checking out and we’d like a refund. She contacted the manager not on site and offered us free breakfast. No thank you we told her, we won’t be staying. The manager wasn’t available when we asked for a refund suddenly. We checked out, my son very disappointed. On Monday I called and spoke with a girl named Courtney. She was terribly rude and told me nobody else has complained about that but I even took a bunch of pictures for proof. The hotel wasn’t full and for their sake they should be glad nobody else saw it. I then contacted the health department who wanted pictures and will investigate. Kristie another a manager apparently was skeptical at first but upon sending pictures to her she realized how disgusting this was. We were refunded our money and were told the pool and hot tub were shut down. She was actually kind once she realized we experienced. We will never stay there or another holiday inn again. What a terrible experience. If you value your health and don’t want to be gaslit or treated rudely, I’d spend your money elsewhere.