Review of Super 8 2*

Our car was subject to a major burglary on the motel parking lot and needless to say the surveillance cameras did not capture the event. Somehow however it did capture other events adajcent to our car that night. The staff explained it as "well sometimes the cameras don't pick up motion as they are supposed to". Again they picked up a man taking one step by the side of the crime scene but did not capture a violent burglary in the exact same spot, including breaking out an entire window of our car and ravaging through the car for five minutes. It was a clear night and the surveillance cameras still were unable to capture the license plate of the robber's vehicle as it entered and left the parking lot at a slow speed. Staff also stated that the motels surveillance videos cannot be saved as a file and that "no one could ever figure out how to do it even in my six years of working here". Motel staff also told us that these sort of burglaries " happen all the time". So basically to me, the Super 8 at Salt Lake City airport has knowingly installed a surveillance system that is not capable of the most basic tasks that one would expect: catching motion, viewing all locations in the lot, viewing a license plate on a clear night, and saving videos for later analysis. The staff made it very clear to us that this happens all the time and even suggested that we look in dumpsters around the area, these same staff failed to get a view of the license plate as the car strolled out of the parking lot, mind you the attempt for the staff to view the robbers plate occurred five minutes after hearing from another guest the sound of a "gunshot" coming from the back, somehow the staff only seemed to get away from paper work to say farewell to the vehicle when it was just exiting the lot. I could go on and on because we lost important personal items worth around ten thousand dollars in total. It seemed to us that they could of put an end to this by responding and simply taking a look outside and noting a plate number, and whats the point of surveillance cameras if they don't work? They can't view a plate number? Really? Not to mention when we arrived the nonsmoking room we were assigned smelled strongly of smoke, the main light was broken and filth had come up through the pipes, coating the sink. They did move us to a new room. The way this Super 8 handled a major burglary on their property was severly unprofessional and their response system in place is knowingly negligent.