Review of Homewood Suites 3*

This used to be my favorite hotel! I recently had to make a trip to memphis for a family emergency. I was in town from 8-21 thru 8-27. There was no Homewood Suites available until my last night here. We were a family of 7 so, we requested the 2 bdrm suite. Upon our arrival customer service was pleasant, she advised us that we had to park in the back and the luggage cart would be by the elevator, well we had to walk the whole hotel to find one; way down by the elevator where the pool is, (talk about getting your steps in) then we get all of our luggage prepared on the cart and loaded in the elevator only to find out that the elevator was having a breakdown issue. We waited like 4-5 min and it would not move. I didn't want to seem like I was ge to complain. So I didn't. We had to push our luggage cart all the way down to the other elevator. We were on the 4th floor. 432. Down by the other elavator that wad having issues… ugghh. It was a hot day so we decided to go the pool. The pool was dirty. We did our best cleaning it. The cloudy water made it appear that it hadn't been cleaned all day. Awe. We took into consideration the pool was outside. And got in after trying to clean it. The room was nice and spacious. Clean in appearance. My grandson was going to be the one on the pullout couch. He pulled out the couch. There was old popcorn on the bed. The pillow for his bed had stains all over it. We'r called down to the front desk. Housekeeping brought up new Linen and a pillow, but didn't seem pleasant about having to do so. We'r had to call twice about the pillow. We thought about cooking to save money on eating out. We made tacos, rice, and vegetables. I have never seen the most worn out mismatched pot set ever. Eww. Now i'm forced to use them. For a room that could house up to 8 people, we only had 4 plates, no bowls; no spoons, a rusted chef knife, one butter knife, no paper towels, no pot holders (as i'm used to from my previous stays at homewoods. ). The dish soap was watered down. There was no big serving spoon available, the spatula was the only serving utensil available; and it was dirty from the dishwasher. And then it kept separating from the handle; not easy to make tacos. Ok, the beds were very springy. The mattress in the single king bdrm the sham was dirty like something spilled on it and was never changed and the bed was not comfortable, the pillows need replacing, very loose and worn down. In the 2 king the bed closest to the window had a metal rod sticking out the mattress, where my daughter leg got punctured and bled. Maintenance tried resolving by pulling the mattress to cover it up. I believe this hotel put itself in a premium class especially by its pricing, I only gave it 5 stars cause I want people to read my review. It only deserve 3 stars. But even their breakfast wasn't all that great. Betty was a great and sweet host (keep her around). But I'm used to whip cream and strawberries for the waffles, there was none. No chocolate milk. And, I don't know why there is never any cheese available for the eggs! Ididn't see any boiled eggs. Your juice has never been good. So I don't bother to try it anymore. I drink your coffee or tea. Thank you for having washing machines and dryers available. We like to have fresh laundry leaving. I can't say that I won't stay here again, but I just pray that things improve, because we pay a lot of money to stay at your hotel chain and things shouldn't get worse they should improve. It used to feel like a home away from home! I felt like I deserve a refund. Maybe someone will contact me about my daughter injury and about our stay!