Hilton Club West 57th Street New York

Hotel

This is a great convenient location. We were able to quickly get to LES and the theater district. Our room was clean and mostly quiet. There was some outdoor noise.

Very nice service. We were visiting for one night to see a concert and it was great. Good location, we could walk to MSG from where we were and Central Park was right next to us. The room was spectacular, the bathroom was my favorite part and I made sure to make use of the bathtub even though we didn't get back until one am. Overall the hotel only made our experience that much better and I would go back again!

Great location & professional, customer focused staff. Buyer beware: most of the rooms at this property are standard hotel rooms and NOT what they present during your initial meeting. But the kicker is they DO NOT offer daily maid service to pick up your room, make your bed, etc. You need to book a minimum 5 night stay for 1 occurrence of maid service… 1 occurrence. Whomever came up with this absurd policy sustained a traumatic blow to the head.

Courteous and friendly staff, excellent location close to great restaurants. Easy access to transportation needs. Within walking distance of Central Park.

Whenever we "staycation" in our city, we always stay at W57th St by Hilton. Everyone is so friendly and kind… you would not think you were still in NYC! The entire staff makes you feel right at home and treats you like family! We always enjoy staying here and everything is easily accessible. The location can't be beat… after all, it is on "Billionaire's Row"!

Love. The best. So convenient to everything. Doorman, Livingston, is beyond reproach. Perfect. The room was comfy and very clean. Love every view. Wish I could bring my puppy. Btw, the food in the lounge is consistent, very tasty, appropriate and catered by a wonderful group. Thanks for thinking of all details.

All the staff was excellent, location was great close to large number of tourist attractions. All areas of West 57 building super clean. I would recommend highly to all. I reiterate the staff was great, friendly and helpful, Hilton should be super proud of the excellent service provided here.

Enjoyed our stay in this upscale hotel in Manhattan. Staff was very friendly and informative. Housekeeping was the only service here that was meh. I had to call for towels and ended up cleaning the room myself. She then showed up at 5pm. A little late in my opinion. Otherwise loved this location.

The place was breathtaking and the staff were awesome. IVY was a funny and has a great personality we need more gentle men like him in This world. By far I will return. I am going to miss NY.

Great clean hotel in a great location. It was built about ten years ago so very clean and modern with nice views. Always fully staffed with great employees who were courteous and answered questions. No perks for Hilton Honors Gold members because it is a timeshare hotel. No breakfast either. Nice comfortable beds and spacious bathroom.

Great location and amenities, unfortunately breakfast / lounge access at this hotel is for owners only (it's primarily a timeshare property). I have Hilton status so I'm used to free breakfast / lounge access and definitely missed it on this trip!

Below expectations. Advertised as an upscale option on 57 west, but, actually… very average! Very disinterested staff. Midtown location is good, near central park and main midtown attractions! No views, unless facing 57st. Small room. I've stayed at better Hampton Inn.

Staff is fantastic. Helpful and very friendly. Owner perks are great. Rooms are comfortable and there location is very convenient.

The staff was amazing. Friendly, knowledgeable, and always willing to go the extra mile. Rooms are excellent and you can't beat the location.

Holiday Memories are always great when we come to the city and stay in the Hilton on 57th Street. It's in the heart of midtown, so located right next to everything. My husband and I walk around the area looking at all of the Grand holiday displays. We absolutely love this hotel and it's location.

They get an A for effort. Stayed here as part of a Hilton grand vacation. There were a few snags but the staff quickly remedied them. Wonderful view from hotel room. No bar access to those staying when they buy the trial. There is a great grocery store a few places down that has a delicious hot bar for breakfast.

Tourist place about SQ times.

Great location in mid Manhattan. Easy to walk to Times Square Rockefeller Center, etc. Staff was very cordial and helpful for any questions we had regarding the area. Room was very clean with a comfortable king size bed & good large shower. Would not hesitate to return.

Front desk clerk Jennifer is very rude and condescending. Forget getting an early check in if she assists you. She will actually make you wait till the actual 4pm checkin or even as late as 530pm. She will not update you with the status and is annoyed if you check in with her. When contacted for status her response was your room will be ready sooner than later. I have yet to see her smile. The rest the employees are wonderful, kind and very good at making you feel welcome. Except the the hard sell sales people! Update on my review: After my review I was contacted by Management from HGVC. She was very professional and concerned about the actions of her employee. She expressed that customer satisfaction is a priority in their organization. I very much appreciated her call and concern. Since, we received an apology and given names of the managers we can call should we need anything. The staff has since been extra attentive, which we very much appreciate. While we understand we may not get early check in, we do expect professional responses and possibly updates as to the status of our room every 2-3 hours. Waiting from 7am till 530pm is too long for seniors to be expected to wait without any status reports. I give management’s response a 5 star rating. ⭐️⭐️⭐️⭐️⭐️

Front desk clerk Jennifer is very rude and condescending. Forget getting an early check in if she assists you. She will actually make you wait till the actual 4pm checkin or even as late as 530pm. She will not update you with the status and is annoyed if you check in with her. I have yet to see her smile. The rest the employees are wonderful, kind and very good at making you feel welcome. Except the the hard sell sales people!

Great staff and great location. Just avoid pushy sales staff, they think they are so great but to be honest they are just glorified used car salesmen, selling very pretty snake oil.

Clean. Modern. Friendly staff. Amazing location.

Wonderful customer service here. Our travel agent booked us the wrong hotel room type and even though we paid for an upgraded room, she booked us the lowest tier room. We were super unhappy. Carmen (the hotel manger) upgraded us to the nicest room available at the hotels expense, even though our travel agent had screwed up. She didn't have to. She told us she just wanted us to be happy. Now THAT'S customer service. Thank you carmen!

Close and convenient to a lot of sites in New York. Room was nice but smaller than expected. Staff at the hotel were great but the sales people were extremely rude after I told them I was not interested in an upgrade to my ownership.

Room was very nice and clean. Amazing location!

Exceptional atmosphere, food, drinks and service! Highly recommended!

Great location. You're near many of the major attractions and about a 3 minute walk from Central Park. The only issue with my room was that the bathroom door doesn't slide all the way and there was another sliding door that didn't even do anything but slide.

Anyone needing a comfortable place to stay in mid-town Manhattan with some Hilton Grand Vacation club points to burn should make this first choice. It's conveniently located near Columbus circle and just south of Central Park. It's on the block with Carnegie Hall and surrounded by great places to eat. The staff is always helpful and never intrusive. Maintenance is first priority here as everything always works perfectly. Most important, the beds are a joy to sleep in.

Spacious rooms with all the amenities you'd expect. Pleasant staff and a nice small reception area making it feel far more homey than most hotels. Perfectly situated for both a walk in the park and quick access to the subway to get anywhere.

This hotel is excellent. Very comfortable beds and friendly and attentive staff.

I went for a Hilton Club ownership sales preview. The 1 bedroom unit that I viewed was nice. I was also able to see the club room as they were setting up lunch.

Friendly, professional staff, plus a perfect location — HIGHLY recommended!

The hotel is very close to Times Square and Central Park. Excellent breakfast and very friendly.

Great location, not too busy and noisy throughout our stay. Comfy king bed in a studio and excellent water pressure and shower temp. Took a 4 day stay for NYE. Parking is the only downfall since there is no onsite garage. Valet prices are typical for a popular city — $48 plus per day but we have no clue where they store cars? So bus, taxi and subway your heart out is best. About 11 blocks (approx. 18 minute walk) to the actual location of the ball drop, Timessquare is a block away and is crazy busy everyday, Subway is 3/4 blocks away so driving is not necessary. Statue of Liberty is approx. A 45 minute ride Downtown on the 1 train. Harlem is a 20 min ride with a few changes of trains. Wonderful staff especially Anthony and Carmen. The hotel is basic on the amenities side but the room was modern and comfortable. Two things to note: no in and out parking, and breakfast is only for NY Hilton Club members who own at this particular location. Also, if your a light sleeper ask for the back view room. Enjoy!

Staff and facilities seemed very nice, just not at the comfortable, "home away from home" level that I expect from the HGVClub. No kitchen whatsoever. There was a coffeemaker in the room, a Keurig, but I get far better results from my own Keurig at home. Maybe it was just worn out from too many years of use. WAY too much noise from the street, even from 10 floors up. They couldn't do anything to soundproof the windows at all? There's an owners' lounge, but apparently it's only for Hilton Club members only — — if you've been paying into the Hilton Grand Vacation Club for many years before the Hilton Club even existed, sorry, you're out of luck. I was offered the brief stay in NYC under the guise of getting a club membership update, and all they really did at the sales office was explain how the new Hilton Club is better than HGVC to try to get my husband & I to purchase additional property with them. The location (very near to Central Park) is convenient, but I much prefer the other properties that Hilton has scattered around the world.

When you are a member of the Hilton Grand Vacations Club or about to join them and received an offer from Hilton direct I highly would recommend in this great house. The service was very good, although there is no breakfast. The room was very spacious for New York standards and quite. Very comfortable equipped which made us feel home very fast and easy. Would not hesitate to stay again here.

I love visiting west 57th st hilton. The staff us very friendly. The owners lounge is lovely. The rooms are small but are well designed to feel larger and a wonderful view of 57th.

We checked in today around 3:30ish. Location is the only thing we are impressed with. The "studio" is just a hotel room with a mini refrigerator. No kitchenette, stove top, sink or microwave. On top of that, there is no restaurant. It should be advertised as a hotel room, not a studio. The view is HORRIBLE. We're looking at a big red construction crane hanging over a demolished building. We feel like we're looking at ruins in a poor country. Of course we realize the construction is out of the hotel's control but, the desk clerk said she had a 4th floor corner room available but was waiting for a room on a higher floor to become available. We agreed to wait longer for what we thought would be a better view. The HGVC timeshare presentation offered a premium room then when you use your points for future vacations, you do not get the same level accomodations. Certainly accommodations vary from location to location but this is New York City. This is our third vacation using HGVC. Every time we contact HGVC to use our points, they want us to listen to another 90 minute high pressure sales pitch to buy more points. That is ludicrous. Since acquisition, we've been disappointed with HGVC. Ownership benefits were not accurately presented. What a rip off. Shame on the Hilton Brand for misrepresenting. Regretfully we're stuck here for the week.

We are original owners at West 57th (W57) and have stayed here more times than I can remember in the years since it opened. Each stay has been great, but what I love is how W57 has managed to improve over the years, much of it in response to comments from the owners. Since 2009 they have done the following: moved and improved the gym (getting rid of an underused and unneeded spa in the process — it's New York after all, it's not like there aren't plenty of spas already) ; improved the outdoor terrace with a retractable awning and heaters; and remodeled the owner's lounge not once, but twice to improve that experience. While the food for the evening reception in the owners lounge — created by the nearby (and absolutely wonderful in its own right) Redeye Grill — has always been wonderful, W57 has not rested on its laurels and has continued to work to make it even better. Tonight — something more than my 10th stay here — was the best food I have ever had here. What I also love is the continuity of the staff. Tonight, when I checked in, I was welcomed by Angelo, who has been here from the beginning. He immediately recognized me and called me by name. The sense of belonging that comes from that is extremely rare — and one of the major reasons why we are so glad we bought here. While W57 was our first major purchase with Hilton Grand Vacations Clubs, it was not our last.

Gorgeous. Not much else to say but I'll expand. The view over central park is sublime. The room itself was even better than Hilton standards. It's perfect for out-of-towners or New Yorkers on a staycation. You will *not* be disappointed.

Great stay! For NYC, this hotel is a great option. The rooms are spacious with a modern industrial feel. Central Park and Times Square is within walking distance and there are numerous restaurants in close proximity. The lounge food, although similar for breakfast and dinner, has quality options that are filling and nutritious.

To be clear up front, my rating has to do with the HGVC administration rather than the property itself. I am an owner of a peak season week at W57th. I, or to be honest, my wife, was convinced by the hard sell we received about 4 years back and we paid approximately $54, 000 for our studio share. The moment of sale represented the last time we were satisfied with the way we were treated by HGVC. To start, we had always looked at the ownership primarily as a way to compile Hilton points which, without expiration would be a nice 'bank' of points for my wife and I upon our retirement. I was a diamond Hilton traveler at the time and with the 'bonus' value of this property, I was able to accumulate 265, 000 Hilton points in exchange for our week. I will not go into all the detail but suffice it to say that my points were fraudulently transferred to another individual without my permission. This resulted in the loss of those points and my ability to convert the next year at the special rate. This means I ended up with less than 2 nights worth of Hilton points in exchange for my $54, 000 investment. I am paying $1300.00 in dues and taxes each year and getting very little value in exchange due to this circumstance. Consider my ability to stay in a very nice hotel in NYC for this $1300 and you will see why I see the whole deal as poorly handled and of poor value overall.

So happy we decided to become owners of this property! Location is amazing, staff is friendly and the rooms are clean and modern. I really like the fact that the hotel is more like a "boutique" hotel and the staff remembers your name etc. The club lounge is a plus.