Best Western Palmyra Inn & Suites

Hotel

Priceline overbooked our standard 2 queen room so there were none available when we checked in. The only room left was a 2 king bedroom suite that was over 2x what we paid for our room. Although the error was done by priceline and not the hotel they were very helpful and gave us the suite for our stay. The front desk staff was awesome!

Beautiful place. Seems newly remodeled. Clean.

This was a great place to stay! we enjoyed the hot tub all though we didn't eat breakfast it looked fresh and plentiful! the staff was great!

Our room was clean, comfortable and had a microwave, a couch and a refrigerator. The staff was friendly and helpful. The renovation work appeared to be complete and the motel was quiet. We needed the staff's help to connect the room telephone and they fixed the problem quickly. The breakfast was delicious — hot scrambled eggs and one waffle maker, and other choices. The motel was within a mile of the Palmyra Temple and the Joseph Smith farm, which was convenient. Their prices were higher than some other motels, but the convenience factor made this motel worth our stay. We would come here again.

Nice hotel. OK breakfast food. Comfy beds. Clean. I would stay here again.

This hotel is changing from Palmyra Inn & Suites to a Best Western. Accordingly, I give them the benefit of the doubt during this process of change over, and hope that they will improve as they are brought up to Best Western standards. Here is my mixed review: Check in was nice and efficient. The manager honored the Best Western discount we had through email as a member of the rewards program, even though the conversion wasn't complete and their systems hadn't converted yet. The luggage cart was wobbly, but worked if two people maneuvered it. I realized after a few feet that one of the handle bars was not attached. The front desk wasn't aware and took it to be repaired. The room was clean when we arrived. We could tell because there was an overwhelming smell of chemical cleaners that set off asthma and allergies. We kept the door open and ran the fan/a/c in high for awhile to air it out. The room had a comfortable couch and a mini fridge with a separate freezer. That was very helpful. The bathroom is tiny. You can't close the door unless you go all the way in — it's too close to the sink. There is a small amount of counter space — better than none — and there are 2 small shelves/cubbies. If you are staying with young children, be prepared to have to wipe their bottoms for them. The toilet paper is mounted all the way across the bathroom, a tough reach even for an adult (refer to the picture I included).

The staff was friendly, rooms were clean, and waffles in the morning were delicious. The bathroom door in our room had a questionable wet towel tied around the handle when we got there and wouldn't shut unless slammed. Shout out to the host for fixing our TV (it was not plugged in)

Good place for stay. Good breakfast facility. Spacious rooms with microwave, locker facility. Good attached toilet. Shop for getting essentials also.

At this time they are renovating the hotel to become a Best Western. Due to the on going renovations while remaining open there was an excess of dust and dirt in the air which caused allergy symptoms among most of us attending this social gathering. I have stayed here a few times prior to the Best Western purchasing it and loved having a reasonably priced, family friendly & accommodating hotel. I was able to see one of the newly renovated rooms and while it felt like a fancy new hotel with very comfortable queen beds; the kitchenette was gone and has a mini fridge microwave combo in its place. I will be back again in August and am hopeful the renovations will be done allowing the allergens to settle.

I have stayed here before, have loved the staff and the rooms. Hotel was designed for families staying for a while to visit the hill comorah visitors center/pagent, or canadayga, or the CMAC for a concert. Each room had a stove, microwave. Fridge, silverware, sink… great place. Best western has now bought it and will be less family… stay for a vacation kind of place. The new rooms have a microwave, mini fridge, table and small couch. The king beds are being replaced by queens (unless in king suite) and all the twins beds are being removed. I am diappointef with the remodel. My syays have been for 4-5 day crafting retreats, and my husband has stayed here (on my recommendation) for extended weeks working out of town. I hope the renovations are pleasing to you, we however will miss the old palmayara inn and suites.

Gave us the wrong room at first. Got switched over to another room right in the middle of a family gathering. Spent the whole night listening to kids scamper up and down the halls from room to room until the early hours. Rooms have zero sound proofing so you'll hear everything the neighbors are up to all night. I'm talking so bad you can here your neighbors across the hall talking at a normal level from their room.

The room was clean and a good size. Was disappointed that I was not made aware that the hotel was under construction mode at the time I stayed. I was disappointed in the breakfast that I paid extra for that two of the three mornings there were no eggs and if you showed up after 8 AM most of the breakfast items were gone and not restocked.

The girls at the front desk who attended us were very friendly and collaborating the rooms super clean and the bathrooms also the breakfast very good varied with fruits and yogurt is a very cozy hotel I recommend it with confidence.

Amazing! My mom and I were upgraded to a double King suit that had two King beds, a sink, a microwave, and a small fridge. The staff were wonderful, we actually wanted to eat the Continental breakfast, and the inn was breathtaking. We got a parking spot right up front I would absolutely stay here again.

We booked our stay for January, back in August. It was easy, and I had great service. The check in process was friendly and quick. Because of unfortunate circumstances beyond anyone's control, we had to evacuate about an hour after check in. It was bitterly cold and a pipe broke, where renovations where taking place. It flooded the hotel, causing an emergency. HOWEVER, the manager, Carrie, went above and beyond for us. Not only did she find another place for us to stay, she refunded all of my money, and paid the other hotel for that nights stay. I apprieate such service, especially in the event of an emergency. Carrie, put the safety and needs of her guest first. Thank you! And good luck with the renovations!

Great hotel, friendly staff, rooms are spacious and comfortable. Was disappointed that the public jacuzzi wasn't available and also the remote to our amazing sleep number bed was MIA. Hope to stay there again before Best Western takes over.

The inn is situated in a great place to see LDS church sites. The inn itself was nice enough, but needs some attention. Could use some updating in the decor and carpets could stand to be cleaned. The continental breakfast was good in the morning and the staff was very accommodating.

It was clean and cute mui. It also has a microwave a large Jacuzzi.

Very nice staff. Rooms spacious, clean and comfortable. Delicious breakfast included!

Excellent hotel, treatment and very close to manhattan!

Nice venue clean up to date. It's a great place to go if you're visiting the local area. Reasonable rates they are being switched over to Best Western Hotel at the Palmyra Inn Just for future reference.

The hotel is nice and is in a very convenient location to L. D. S. Church History sites. The staff was pleasant and helpful. The beds were very good. The only thing that was less than excellent was the breakfast. I did not vary at all from day to day, and the placement of some of the condiments relative to their intended use was a bit awkward. It is converting to a Best Western this Fall and these minor inconveniences should be addressed.

Location is great, they drove us to & from pageant and were very efficient. Rooms are spartanly furnished with cheap furnishings; no ironing board in room. Location is key… We walked to temple easily! No pool was drawback for the kids.

Friendly staff, surprisingly large room, well painted and maintained, not what you would expect from a road trip lodge. Breakfast and Jacuzzi too! Beautiful surroundings, not by a highway or anything like that. Best of "budget" lodges and a very pleasant stay. It was totally worth the small amount extra and would definitely do it again!

Very nice place to stay. Comfortable. Clean. A bit worn, but in pretty good repair. Very friendly staff. The breakfast was adequate. The suite we stayed in fit my 8 member family. The hide-a-bed was pretty poor, but the other beds were good. In room amenities were nice. The price was very reasonable.

Love, love, love! Everyone is so friendly and helpful. The rooms are big and the beds are so comfortable. I would most definitely stay here again.

Location was great, the service was excellent and rooms were clean and orderly. They come with a microwave, a mini fridge, and even dishes which was a lifesaver. Overall it was a great experience.

Very clean rooms that included a kitchenette and a couch. The door to our room wouldn't lock but they offered to change our room. Friendly staff, great location for seeing the Palmyra sights.

The room was fantastic and very roomy! We had a king bed and 2 twin beds! Plus a zmini fridge and microwave. They have pots and pans in the rooms if you want to make your own stuff! Can't wait to come back for another Crop To It event with George, Ken (crafts by two) and Melody Lane!

Service was great. Room was really nice. Over all experience was outstanding. Will be coming back for sure.

Carrie was fantastic. I had an online booking issue (probably my own oversight) and she responded quickly to my email and corrected the issue efficiently without even charging me a fee (which I honestly expected)! The entrance is beautiful and the stay in their Jacuzzi room is a wedding gift for my brother so it was a huge weight off of my shoulders to have such a positive outcome. Fantastic Customer Service!

Clean place. Reminds me of Hotels out west where the hospitality is first rate! Beds are comfortable, sheets are clean, rooms are clean, bathrooms are clean and the place smells clean. Great job housekeepers. This hotel is very recommended as a place to stay if your in this area.

The room was very nice, the bed was comfortable, the staff was friendly and helpful, everything was very clean, and the breakfast had a nice variety of foods. There was even a fire in a fireplace in the lobby! I would definitely stay there again if I'm in that area.

Loved our stay! Rooms were spacious and clean, staff was friendly, the continental breakfast was great, within walking distance of church history sites. We will definitely stay again!

We loved our stay! I the rooms were clean and spacious and very comfortable. They had the best continental breakfast I've ever had and the staff was friendly. We will definitely stay again.

Very clean. Staff friendly and helpful. Good breakfast. Quiet. Stayed for six days and was very comfortable. They have huge rooms with two kings and a large kitchenette.

Rooms were very clean and the bed comfortable. Very fast internet. Breakfast wasn't exceptional. Jacuzzi was not hot, just warm. Friendly staff. The kitchenette was very nice to have.

Come stay here in the fall. It is such a pretty area. The inn is a good palce to stay. Inexpensive, good breakfast, pool and hot tub. My one complaint was we had a room that was supposed to be a king bed and it was just 2 other mattresses pushed together. Pretty lame, but not a huge deal considering we go the king upgrade for free. Overall a very good place to stay. Clean, nice and a good bargain.

Good Customer Service. Best hotel in the area. Met our needs. The rooms could be cleaner. My daughter and I had a rash after sleeping in the bed, maybe a reaction to their detergent, but that has never happened before. Would love real dishes in the kitchenette instead of plastic. Would love healthier breakfast choices, instead of the standard processed blah that hotels have. We will stay there again, but it truly is the only hotel close enough to church history sites.

Great place if you are touring upstate NY for Historical sites. Absolutely beautiful.

Fastest Wi-Fi I've ever had in a hotel. I mean seriously. 13 mb/s! And imagine its in a small town. However if you like to sleep in they don't have black out curtains so the room get bright fast.

The inn itself is great for large groups. The rooms are well used, but the staff is attentive to needs. They are quick to fix problems and attend to concerns. They have the best breakfast buffet in the mornings! Cute gift shop for midnight snacks. I'd come stay again for all your Palmyra locations needs.

If I rated this hotel based solely upon the lobby, it would have 5 stars. I don't know about all the other rooms, but 169 had 2 twin mattresses on a king box spring. Isn't that backwards? I found myself waking up stuck in between the mattresses. Very uncomfortable. And what's with these hotels and their mini ironing boards on 2 inch legs? It is impossible to iron an adult's shirt on those, people. I mean, really? Would it break the bank if you were to get a real ironing board? I just wore the same clothes for 2 days and put a sweater over my wrinkled shirt because of that stupid thing. There's a nice Holiday Inn Express in Victor, NY that has full sized ironing boards and real mattresses. Not to mention their to-die-for cinnamon rolls.