Review of Bayview Inn and Suites Atlantic City 3*

Krystal M

07/23/2016

Respond
1/10
If I could give negative stars, I would. They stole my money. My boyfriend and I were traveling for our anniversary weekend and decided to make a stop in Atlantic city, so I looked up hotels on the phone and after comparing prices, and looking at photos we settled on Bayview Inn and Suites. RED FLAG ONE Upon arrival there was a gentleman in the lobby on his phone trying to get a refund explicitly stating he would NOT stay there and wanted his money back, I thought it was odd, but maybe he had his own issues and continued on. I got to the front desk and started checking in, it all starts going downhill. While checking in, the woman behind the counter and an employee get into a heated debate over the cleanliness of room 6, which he swears he cleaned. Right after we get our keys to room 6 and are walking out the front door to head to our room, the couple who checked in before us, is coming back in stating they refuse to stay there. Second red flag. But, we were already checked in, so we decided to head to the room. Upon approaching the room, a broken ac was thrown on the ground in front of our door, we walked around it, put the key in the door and couldn't even open the door all the way. There were mattresses across the room, standing against the door, the curtain was knocked off the window, a broken lamp shade… I wish I took a picture but I was afraid if I stayed in that room I would either catch something or end up the next special on 20/20. So we immediately drove back to the front desk and told them we would not be staying there. That I wanted my money back. The gentleman at the desk told me to call Expedia and cancel with them — Side note, I didn't book with Expedia — which I told him, but he kept telling me "I didn't run your card when you came in, I didn't charge you". It was getting late, I had to find a new place to stay so I took him at his word. I called the company I booked with as soon as I got to the next place and they assured me they weren't going to charge me and I was all set. I watched my bank account all month making sure nothing was coming out that shouldn't. A whole 3 1/2 weeks later, bayview inn charged my account — and for more than the room was supposed to be. I called them, they claimed it would be taken care of. I have been going back and forth with these people for 3 months until they would actually hang up on me when I would call and ask for a manager. So I am dealing with my bank and a lawyer now. save your money and your wellbeing. Stay here at your own risk. *sorry for the rant, but this experience was awful.