Review of Courtyard by Marriott Bentonville 3*

This hotel lands on the bottom of the heap. We stay consistently at Marriott Hotels and my husband and I were both appalled at this one. We checked in around 4:30 pm on a Sunday. We arrived to find 3 or 4 cars in the lot. The entrance was messy with leaves and debris at the door and no one appeared at the desk for over a minute and a half. Check in was quick after the gentleman finally came out of somewhere in the back. The elevator was messy with trash and smelled less than clean, with smears on the button panel. Our room was old — the a/c/heating unit was old, loud and clanky — with many water leak stains on the ceiling tiles. The sink faucet was installed crooked and the stream of water was almost a trickle. We opened the decrepit balcony door and the handle came loose and the metal locking mechanism fell off. My husband went down to get a different room and once again, the desk clerk was not to be found. Both the clerk and later, another employee hanging around at the desk sort of laughed at the situation, sort of halfway apologized and told us to let them know what they could do to make it right. We wanted to leave at that point because the whole experience had been creepy. However we were given another room which was less shabby on the quiet side of the hotel opposite the interstate. The place was quiet overnight except of the mini-fridge that had "struggles" running and the fan on the a/c unit was rather unpleasant sound when running. The next morning, my husband got coffee and a piece of lemon bread from the Starbucks counter in the lobby and the bread must have been baked a couple of weeks prior to our stay. It was very hard and stale. I wouldn't stay here again if they paid us.