Review of Little Rock Marriott 4*

Has anyone been to the old Peabody Hotel in Little Rock since Marriott took it over? My wife checked in on Sunday, August 3rd. Monday morning there was no hot water in the entire hotel ALL DAY. She had to take an absolutely cold shower Monday morning. There was no apology, no compensation of any kind. When it was first discovered, they gave my wife another room that morning, but it didn’t matter. Also, Sunday night there was no internet, and they told her they couldn’t do anything about it because they “would have to go into another guest’s room to reboot it”. What’s with that? Also, the key card to the second room would not work and it took her going down to the front desk THREE TIMES before they got it to work. Then, when she got back to her room that evening, the room had not been cleaned. Sure, the bed had not been slept in, but the bathroom and shower had been used (dirty towels, wash cloth, etc. ). Again, no apology, nothing but “We’ll be sure and get it in the morning”. Tuesday night the red message lights on both phones flashed. The front desk didn't know how to turn them off. I joined my wife for Thursday and Friday. The new décor and atmosphere in the hotel is AWFUL! It’s the perfect example of poor taste and coldness. When the hotel was The Peabody, everything was cheerful, a warm atmosphere with southern hospitality and graciousness. It is the exact opposite now. Everything is ultra, poor taste modern, in greys and black. The furniture is ridiculous. The bed is not even close to as good. The lighting is all fluorescent. Even the music playing in the lobby is dark, lonely, and completely inappropriate. Now, here’s the icing on the cake. While our NEW car was in the possession of valet parking, damage occurred to the right front. My estimation at this time is about $2, 000.00. Someone had run into a post or something and at the same time had gotten up on a curb and in backing back off of it, had pulled the whole right front bumper loose. The foglight was almost completely pulled out. Then they had pushed it all back in hoping it wouldn’t be noticed. Pretty stupid (not to mention fraudulent) since there were scratches and blue paint on it. The only thing good about this is that the valet manager was very apologetic and courteous. He did the paperwork and assured us it would be taken care of and that we would be contacted by his supervisor Friday morning. No surprise, the valet company is under contract and NOT part of Marriott. Thursday night…the sheets keep coming off the bed (and nothing is being done to cause it) – they don’t fit. Friday morning…the hot water is luke warm at best. Also, the check-out form that was slid under the door this morning has our room billed to our Amex card. The hotel has CLEAR INSTRUCTIONS that our room is direct billed to my wife’s place of business – another screwup! Well, I thought the nightmare that my wife and I had at the Marriott Hotel in Little Rock was over, but it's not! The valet parking company that damaged our car is refusing to pay for getting it fixed. Apparently none of the employees would own up to doing the damage, and since we didn't notice the damage when we first picked the car up, they say we can't prove that they did it. I think we could if we had to, because there is paint from the parking garage on our car. I wish I had enough money to take them to court, just to make them pay for what they did. What will actually happen is we will get it fixed, pay our $500 deductible, have our insurance rates go up, and they will get away scott-free with wrecking our car. Stay away from the marriott in little rock.