Quality Inn Brunswick Cleveland South

Hotel

Customer service is always great and always friendly. Very clean also. I highly recommend this hotel if you are in the area and need a nice hotel to stay at. Thank you.

Second time staying here. Very friendly staff and accommodate to whatever you need. Not once did I feel uncomfortable about asking for things at the front desk. Conveniently close to almost everything you might need. Would highly recommend if you need a place to stay around Brunswick!

We stayed at this hotel all of 23 hour. It was a business trip for my fiancee who works for the government. When we first entered the second floor, it permeated of marijuana, as well as our room. We forgot to pack toothpaste, so we went down to the front desk an asked if they carried toothpaste that night. The front desk hospitality was a very rude middle aged cacasion man who threw the toothpaste packets at us on the counter. The trip was suppose to last until Wednesday, but due to my fiancee's business wrapping up earlier than expected, we decided to check out. They refused to refund us for the day we didn't use. The excuse the middle age cacasion woman at the desk gave for not even charging us for a half day or even pro-rating the room was that housekeeping was gone and they could not sell the room. As if our ONE room would matter when 75% of the hotel was UNOCCUPIED. As if the hotel's inability to provide housekeeping until 5pm was our fault. We checked out at 2:15 pm, which in a more capable hotel, housekeeping would have still been on premises. Due to my fiancee going on business trips throughout Ohio multiple times a week, we have decided to not use Choice Hotels any longer. They have lost two customers. This hotel was very basic and more of a motel than anything. It has no fitness center, pool, or elevator. I would hate to see what would happen if the special Olympics or another organization of people who may use wheel chairs decided to stay here.

The room smelled a little funny. Maybe it was a smoking room. No elevator and a family of five made it tough getting all our bags to the room on the second floor. Nice staff, and a nice continental breakfast.

Older hotel but still good and clean. Need to make the hotel all non smoking. My room was non smoking but it was right underneath a smoking room and my room smelled like someone had smoked a cigarette in it every time I came back to it. I had to keep the bathroom exhaust fan going all the time and that helped some. Other than that I have no other complaints. Everyone I have dealt with have been very helpful and they have a nice breakfast every morning. There is a refrigerator and small microwave in the rooms which make it nice especially when you are staying almost a week like I am. Pet friendly also.

Well maintained, if a bit dated facility. Super courteous and helpful staff. Desk clerk actually came out from behind the counter to hold the door for us. It's only drawback is lack of an elevator.

Very welcoming and attentive staff! However, our room smelled like wet feet and the smell didn’t go away for hours while we blasted the A/C. We had rented two rooms and the other’s A/C went out so they had to move us. Definitely a convenient location but very outdated hotel.

Only hall way need abit more work to remove sigarette smell. Breakfast okey. Ample parking. Nearby bob Evans and other good shops.

Nice, affordable clean rooms. Customer service was really nice. And the room was great for the price per night. I see most people are giving it a negative review because they are expecting 5 star service. If you need a place to crash for the night then this is it. If your looking for a great hotel experience to where your going to stay in it the whole night and do anything other than work or sleep then move on. Still keeping the 5 star review because it is good for the price.

Area was okay the service was okay and everything was just okay, its a place where if youre in the area its a sutible place for overnight, but besides that its just okay.

Frightening, dirty and rundown. CONS: Perversely, if you enjoy the acrid stench of cigarettes mingled with the mellow under note of marijuana, then this is hotel for you. The decor is a drug-inspired Willy Wonka dream with striped wall paper and Mickey Mouse patterned carpet that's never been cleaned. Sadly despite well-placed NO SMOKING signs plastered throughout the hotel, the stench of old cigarettes seems to be permabaked into the walls and carpet. PROS: Juxtaposed with this ramshackled facility is a very helpful and friendly staff. The front desk attendant warmly welcomed each time our team came back from work. The kind lady working the night shift offered to store my tools downstairs the night before I left so I wouldn't have to drag them both upstairs and then back downstairs when I checked out. She even went the extra mile Googling taxi companies when Uber failed to have anything available at 5 AM and said if my flight would have been earlier, she would have been happy to drive me to the airportso I wouldn't have to pay for a ride.

Shower has no pressure beds are just ok I feel like a undercover cop on a stake out watching the drug trafficking in the parking lot wonder if they have cameras or even if they care about it.

If you enjoy the acrid stench of cigarettes mingled with the mellow note of weed this is your place. And if you're a movie buff and always wanted to see the B set for Stanley Kubrick's 'The Shining, ' then you've found your hotel. Old, stained and smelly, this is the epitome of a misnomer calling it The Quality Inn. The only redemption this place offers are soft pillows and bed; beyond that, you risk catching a rare foot disease if you go barefoot on the carpet.

Clean and comfortable for a quick and inexpensive weekend5

Not a bad place for a decent price. Have stayed in this hotel twice in the last month for family concerns, driving from Florida. Front desk very nice, helpful. Had to move rooms due to heat issues. Heater either doesn't work or works too much. Not really a ☺ medium. Sister has stayed a month and has had weed odor issues from rooms into hallway. 2.5 stars for me. Quality Inns are my hotel of choice in any where. Generally a good choice.

Receptionist went out of her way to assist us.

Great for the price. Good value.

Clean and convenient location. Breakfast bar not that great.

Do not go to this hotel if going through, Brunswick. They charged me $10.00 more than the quote given to me over the phone for starters, and yes I did ask for the total with tax. The place smells like cockroach spray, nasty yellow interior, and the manager was a cocky smart ass arguing about the price. Almost $90.00 per night for a literal dump. …
Just hope I don't take cockroaches back home with me! Unbelievable.

It was alright, but no frills at all. Water pressure in shower was a trickle at best. Odd smell in the hallway on the second floor. But it was quiet, clean, and close to expressway.

Pretty solid hotel for a road trip stop. The first room we were in smelled strongly of smoke, although they moved us to a new room without problem. The free breakfast in the morning was pretty standard, waffle cereal and juice. Check out Historic Medina if you have time, it is very with it.

Well I usually give pretty good reviews but this one I have to be honest and say… "first impression is everything". When we arrived for a reserved checkin our room was available and they let us check in early. Well as soon as you walk in the room you can smell the smoke… we were given a smoking room and neither of us smoke. They switched out room and someone was still cleaning the room when we went to the new room. (No biggie, atleast we know they cleaned it) when we go to check out, there's a pet fee x2 charge on the receipt. We don't own pets. The attendant at front desk was so new she couldn't do a credit and we had to call back to speak with manager later in the day.

The rooms are well equipped with appliances. The pillows and sheets are extremely nice. They have an excellent breakfast. The entire place is very clean and well maintained. Really just a great experience, will definitely be staying again. Only 30 min from Cleveland clinic. Excellent accommodations for a reasonable price.

My stay at the quality inn was great. Nice friendly staff. Clean rooms. Lady at the front desk was polite and made my stay feel like home. Thanks Sarah.

We are using the conference room for a birthday party in a few weeks, and we stopped in to do some planning. We are very pleased with the location, space, and staff. They were helpful, courteous, and flexible as we prepare for our surprise party. We cannot wait, and will be utilizing them as a venue again in the future!

The hotel was clean and the room was also, but when I laid down is when the bed bugs surfaced I was so disgusted I will never stay in this hotel again.

I love this place I worked there for a year and a half I live the family and I wish I could go back. I just rented the meeting room for. Party and upon arrival I was welcomed with open arms. I got hugged and told they missed me if I could go back right now I would.

I worked here for 2 days. I quit after I was handed 2 uniform shirts (the other front desk girls were never made to wear them) and my other job gave me full time hours. I stopped back to pick up my check for the 2 days, and was told I didnt have one and he wouldnt be back til tuesday. They dont give you adequate training, and the rest of the owners micro manage like you're a complete idiot.

Nice stay but the entire place smelled like cigarette smoke.

My husband and I were extremely disappointed when we walked into our "hotel" room (it's reallly a motel with the doors on the outside of the building). The room was at least 25 + years dated, stained furniture, a strong mildew smell throughout, our room had fleas jumping off the floor and a lovely blood splatter stain on the carpet in front of the bathroom sink. I highly suggest going anywhere else besides this Quality Inn. Check Facebook for the picture of the blood stained carpet under the reviews for this Quality Inn.

For being fast food, this is as good as they come. When I pulled up the drive through line was quite large; however, they had employees physically walking up to the cars further in the line and taking their order to expedite the process. Now that's service! The mouthwash dispenser in the bathroom was pretty nice as well.

Staff was awsome rooms were clean.

1st night a bit unrestful someone kept knocking on my door throughout the night but let front seat know next morning and she assured me the guest with guests knocking all night had checked out so staying another night for a restful sleep all's well room nice and coffee yeah…

Great location, just off of the highway. Lots of dining and shopping near by. Rooms are nice. Staff if very friendly.

Good price, clean rooms, safe area, friendly staff. Breakfast could use more choices and variety.

The room was very clean, breakfast was wonderful, and staff was fantastic.

Delicious breakfast. Front desk staff is very friendly and polite. I was on a business trip and loved my stay.

Stayed for 1 night. Room was very small and the air conditioning barely cooled the room at all. The website states that the hotel has a pool but when I called to ask where in the building it was located, the front desk attendant responded by telling me it was 1.5 miles down the road at the Brunswick Recenter. I located the building map which did indicate there was a pool on the premises so we did some investigating and found a large empty pit in the middle of the "Pool Area" with no signs of renovations or construction. Very disappointed. Could have had better quality at another hotel for the same price.

Very polite front desk. Breakfast was delicious. Very clean and comfy. Very modern rooms. Flat screens etc. More like a comfort inn and suites inside than quality inn.

Amazing stay! We were here for a quick rest stop as we were driving though and loved everything. The staff was just perfect. The young man at the front desk was very polite and the rooms were kept clean. We were surprised by the quaility of service. The housekeepers did amazing! Their breakfast was great, with fresh fruit. Definitely surprised with satisfaction!