Review of Inn On Broadway Downtown/Keeneland/Medical Center 3*

Megan B.

03/03/2015

Respond
10/10
This is an older hotel so don't expect high class amenities. For the price, I couldn't have been more pleased. If you actually expect to pay less than $100 AND receive all the high class amenities, you probably need to lower your expectations/get a reality check. Upon arrival, we were greeted by the nicest gentleman (Sherman) and he could quite possibly be one of the most considerate and friendly people I've ever met in my life. Before checking us in, he was dealing with a situation where a guest had been overcharged due to a computer error. He was extremely apologetic and made sure the guest was completely satisfied before letting him walk away. While checking us in, he continued with his graciousness and made us feel like we were the most important people in the hotel. It became clear that he treated every guest in that hotel with the same respect and kindness. His attitude alone made our stay worth every single penny. The room was a king suite and although the amenities weren't brand new (OMG NO FLAT SCREEN TVS! How would I ever survive?!?!? ) there were 2 rooms (with tvs in both), the sitting room had a fridge, microwave, pull out couch and a table and chairs. The bed was comfortable enough and the biggest deal for me.? When I turned on the water in the bathroom, it was already warm. I didn't have to wait 5 mins for it to warm up, ever! That kinda blew my mind. Once we returned home, I realized I left my iPad there. I immediately called the hotel and Sherman came to my rescue. He went up to the room, found my iPad, called me back and made arrangements for how it would be safely returned to me. This one of the the best hotel experiences I've ever had and I will absolutely be staying there again.