Review of Hilton Garden Inn Gainesville 3*

I’ve stayed with the Hilton chain many times and have never had an experience quite like this. Usually Hiltons, at whatever level, are comfortable, clean, and restful. But about the Hilton Garden Inn in Gainesville, GA, I cannot say the same. Quiet? Yes. Friendly and gracious staff? Yes. Comfortable furniture? Yes, except for the bed. Restful? No. I have just now risen from an extremely unrestful night with a neck ache, headache and backache. My total amount of actual sleep, after 9 hrs in bed, probably amounts to no more than 2-3 hrs. : I was constantly waking, tossing-and-turning and being bruised by encountering my husband’s elbow. Beware of a heating/cooling system that, even though set at a constant temperature and tested at both heat and cool settings, cannot seem to maintain a constant comfortable temperature of 75deg. F. Combine that with a bed which is very narrow for a queen-size, whose pillows offer no support to the neck in either side or back position and has as coverings a stifling duvet and/or a thin sheet, and I experienced an extremely poor excuse for rest. Perhaps a simple standard blanket could be offered as an alternative (many facilities have one stored on the closet shelf for those who want less or more bed coverings). Clean? No. The bathroom floor is stained with mysterious dark brown stains: perhaps shoe polish, but who can say. And, I just opened the window’s darkening panel to find that there are brownish/yellowish/reddish drip-like stains on the sheers. Yuck! I wonder what happened there. Working fixtures? Yes and No. One of the phones is dead. The refrigerator door does not consistently close properly, which may explain the frosted-up interior. Altogether, a very disappointing stay. So, for the price of $180 for the night (even though the website initially teased with $103), what did I get? A roof over my head for the night, a functional bathroom, and a free glass of orange juice which was graciously provided by the staff for my husband who needs it to take with his meds.