Review of Holiday Inn Express Atlanta Airport 2*

Jacqueline A.

04/09/2018

Respond
4/10
I stayed one night here. I love staying at the Red Lions in the northwest because they are good quality but I certainly don’t recommend this one. When we got there the fire dept was trying to get someone out of one of the elevators that was stuck. It was out of order the rest of the time I was there. The elevator that I was able to use was old, slow and I didn’t have a lot of confidence in its safety. The building is very old and still has the connecting rooms. There was a significant gap under the door connecting my room to the room next to mine. I was subject to a room full of marijuana smoke filling my room from the room next door all night and day. The fire alarm in my room was missing the outside cover, exposing the insides and was obviously not working. The marijuana smell in my room was overwhelming. I informed a staff member the next morning when I saw her walking down the hall. She came into my room and agreed that it was marijuana and said she would address it but I don’t know if she did because I checked out. There was one towel in the bathroom. The shower head is perfect height for me at 5 foot but any taller and I would’ve had to duck under it to take a shower. The towel holder in the shower was rusted. The ceiling above the shower had mold on it and looked like years of painting over mold. The beds are very hard and my back was killing me when I got up this morning. And the $12 a car parking and a man standing right outside the main entrance to the lobby smoking a cigar and blowing it in our faces as we walked in just pushed it all over the top. The only positives were that the staff that I encountered was friendly, good toiletries, and the wash cloths that was in the bathroom were new with the “made in India” tag still on it.