Review of Hampton Inn Jacksonville - East Regency Square 2*

The staff are above excellent at this hotel. We came to Jacksonville to visit with family and were so very pleasantly surprised by being treated like family by every member of the staff that we came into contact with. No request was too small or too great. A few of the people who come first to mind are: Jereme — When checking in I kept changing my mind about where I wanted our rooms, how close to each other etc. He and Taleshia handled my requests and changes like pros. Even though I was tired and grumpy from the trip they both treated us with respect and kindness. The rooms ended up being absolutely perfect! During our stay I stopped at the desk and asked him about things to do that would interest all of us (ages 2 through 57) He suggested several spots and each were perfect Taleshia — She assisted Jereme in getting us the rooms per my request, even going as far as to leave the desk and go check a couple of rooms on the upper floor. I found out that she was not feeling well but you would never have known it from the way she did her job and went above and beyond during our entire stay. Any request we made of her (extra towels, etc. ) was met with amazing speed and professionalism. Mary Ellen — She was in charge of the breakfast all but the last morning we were there. We are amazed at how well she kept everything stocked, the cleanliness, and her going above and beyond. There were eleven of us and she opened the "board room" for us so that we could all sit together and enjoy ourselves without inconveniencing other guests. The food was absolutely fantastic! I had surgery before we came and am very limited on what I can eat but I was able to find something every morning that I could eat. That may seem easy to do but it isn't. We stayed at another brand name hotel on the way to Jacksonville and there breakfast offered little to nothing for me to eat. The selection at this hotel is truly amazing! Our rooms were huge, very clean, and extremely comfortable. Every day the housekeeping staff did a fantastic job cleaning and prepping our room for that nights rest. It was such a pleasure to come back to the hotel each night. They even arranged the stuffed animals on the bed for my grandchildren. I haven't experienced that kind of care since our cruise eight years ago. The kids really loved seeing their animals on the big bed waiting for them. In one of the bathrooms there was a screw in the faucet that needed adjustment. We let the person at the front desk know and went to breakfast. When we came back maintenance had already been there and fixed it! I could go on for pages about the excellence of service and the quality of this hotel but I will stop before I bore you to death. I will say this is the only hotel my family and I will even consider staying in when visiting Jacksonville.