Review of Queen Anne 3*

We haven’t even stayed yet. We made reservations for this Wednesday on the recommendation of UCSF Hospital. I am having surgery and needed a nice hotel to stay at during my stay for my consultation. We live across the country. I was informed that we could get a discount as a UCSF patient. When I called to let the hotel know, the manager said we were beyond the cancellation date. I explained I was not cancelling and just wanted to take advantage of the discount. He continued to repeat that it was beyond the Cancellation period and that he couldn’t do anything to help me. I said that was extremely dissapointing that he would not honor the discount. He repeated again how he could not do anything and could not get back into the “computer’s system” to change anything. I find that hard to believe since he said he was the manager. Just some background, I’m a cancer survivor and amputee and we made plans quickly as we were unable to finalize plans due to work schedule and surgeon’s schedule until very close to date of our reservation. When I said to the hotel manager that I’d be coming back at at least 2 more times and maybe I should find a different hotel next time since they were not willing to honor the discount he said “that’s probably a good idea! ” Not sure what his name is but I spoke to him at around 4pm east coast time or 1pm West coast time on June 24, 2019. He was very unaccommodating. Steer clear of this hotel. In my opinion, they are not run by an accommodating or “make it happen” type of manager. I will be sure to let the folks at UCSF know about my experience and hopefully have Queen Ann removed from their list of hotel referrals! It’s a sad day when people defer to saying no so quickly. It wouldn’t take much effort to accommodate us in some way, but I suppose saying no is easier for some!