Review of Best Western Plus Orange County Airport North 2*

My wife, infant twins, and I stayed there mid August and initially thought it would be fine. We were put into room 301 and thankfully there was an elevator to get the stroller and luggage upstairs. When we first walked into the room, we noticed a stale smoke smell, as if the room had been a smoking room at one point many years ago, and when the motel went smoke free they didn't take the time to repaint, re-carpet, or replace the furniture and drapes. We also heard a periodic beep from the smoke detector (usually a sign the battery needed to be changed, right? ). We called the front desk (it was 11pm when we arrived). They said to simply disconnect it, then sent a maintenance man up who promptly removed the detector and didn't replace it. We DIDN'T have a smoke detector the remainder of our stay. While the maintenance man was there, my wife commented that the fridge was not cold. He had to pull the unit out of the decorative cabinet to turn it on. The breakfast was acceptable, but I would advise getting there early to ensure you get a table. We did not use the wireless internet system. FINALLY, We were getting the twins ready to go down to the breakfast, and were just about to put them in their car seats. I noticed a swarm of ants on both car seats as we were lowering them in. We had put the seats next to the door on the coffee table. There was a line of ants running from the door handle/latch along the wall and across the car seats. After making sure there weren't any ants on the boys, taking pictures of the ant trail, and calling the front desk, I started taking the car seats apart to get all of the tiny ants out of them. The front desk sent another maintenance guy up with a shop vacuum and insecticide spray. It seemed like he had to deal with this quite often. Because of the fumes and experience, we immediately checked out. The front desk attendant offered us a 15% discount on the three nights stay (that was all he was authorized to do), and gave us the business card of the GM — Huy, stating he would be available on Monday (this was Sunday). My wife called him wanting at least the last night taken care of (essentially a 33% discount), but all he was willing to offer was 25%, stating "a lot of hotels have ant problems". Being from in the hotel industry, I know this is not the proper way to deal with this situation. The customer service was not good, ranging from the GM down to the line staff. I would advise staying elsewhere, even if it is a little more expensive. There are lots of options in that area, please choose elsewhere.