The Grand Hotel - Heritage Grand

Hotel

Super tuition with Nimal in Snooker and Pool at the old Snooker room next to the bar. He is a champion; we had a great time and can highly recommend him!

Dear Grand Hotel Management, I recently had the pleasure of dining at the hotel's restaurant for both breakfast and lunch and I wanted to express my sincere appreciation for the exceptional experience. From the moment I walked in, I was greeted by a friendly and welcoming staff who made sure that I was comfortable and had everything I needed. The breakfast selection was diverse and delicious, with a wide range of options to suit every taste. The quality of the food was outstanding, and I was impressed by the attention to detail in presentation. I especially enjoyed the freshly brewed coffee, which was the perfect start to my day. Lunch was just as delightful, with a menu that offered a great variety of dishes that were both healthy and satisfying. The flavors were amazing and the portions were generous. I also appreciated the prompt and attentive service from the wait staff, who ensured that my dining experience was enjoyable from beginning to end. In conclusion, I wanted to express my gratitude for the fantastic dining experience at the Grand Hotel. The food, service and ambiance were all outstanding and I look forward to dining with you again in the future.

Great customer service. Overall a nice stay. Bery helpfull staff. Well maintain the qulaity.

We stayed here for 3 days. Fabulous food &friendly staff.

Good service and tasty foods.

So happy with the great atmosphere, cool environment, clean rooms as well as amorous as well as picturesque environment. One of the best hotels I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms, and high quality service. Second to non the hospitality of the staff is so welcoming with scrumptious and delicious food and beverages as well as the love caring and the warmth that they add to it. Each and every matter of the guest is concerned in a very careful manner and indeed a very best and a great great hotel to visit and it’s not just a hotel it’s a warm home away from home. Indeed a great shoutout to the staff from the receptionist to the GM Mr Suresh Abbas, my heartfelt gratitude as well as a very humble thank you for all the things you are doing on behalf of your guest and in warmly welcoming to the family of Grand Hotel N’eliya. Indeed the staff at this property are all great! I assure they all go above and beyond to make your stay the most comfortable. Better give them highly appreciating awards! ❤️❤️ Indeed it’s a home away from home Highly recommended❤️

Great place! Great food! Great people! Grand in the real sense of the word, indeed!

Well maintained garden and clean rooms. Staff is very much considering about hospitality and serving delicious foods with wonderful buffets.

The stay at the Grand Hotel was absolutely amazing. The staff were very friendly and each and every service was perfect. Amazing food, lovely garden, beautiful interior and maintained really well. Without any doubts, will visit again!

Had a great weekend. Food are delicious & the service is superb.

Yes highly recommend. Specially a big thank you to the front office — Kevin and Sasanka and team. Very good service.

Good hospitality service and friendly staff.

Good ambience. Nice Indian foods.

Great place for a holiday. Staff was very friendly and gave us a very good service. Food was delicious and beautifully served. All the best wishes to all the staff members and Mr. Refhan Razeen and Thanking you all for the wonderful time.

Great place to stay. Beautiful atmosphere.

Wonderful experience. The customer service was amazing and special thanks to Rashmi, the waiters and management are very friendly. I really appreciate the special treatment we got from the food and beverage manager. Highly recommended.

The best hotel I’ve ever been privileged enough to stay at. Gorgeous building, with the most stunning view and it only gets more breathtaking when you walk in. Royalty at top notch. And the service is exceptional with the amicable staff and the food was so heavenly. I would really recommend a stay for anyone without any doubt. ❤️

Love the traditional characters still been preserve & well maintained. Service was great & team was very friendly. If you want a relaxing stay ideal place to go.

Best hotel I ever visited so far. 😍 Food was very tasty & staff was friendly & kind.

Enjoyed the stay at Grand Hotel — Nuwara Eliya.
Comfy beds quite rooms and friendly staff.

Superb service. Friendly staff. Lovely rooms.

It is an amazing place to stay. Very comfortable atmosphere, well maintained garden, beautifully arranged quiet rooms, tasty meals and very helpful staff. Hope to visit again asap.

Excellent hospitality, friendly & efficient staff, decent foods (specially the buffets served at Barns Hall) and cozy rooms means great place for a vacation! 🥂

A Fantastic Luxury retreat that we recommended to others!
All of the staff that we interacted with were friendly and excellent at their job. They took great care of us during our stay.

Grand Hotel is out if this world. We must congratulate the Senior Mangement and HR for excellent staff training. Every member of the staff is extremely courteous, friendly and will go that extra mile to make your stay a memorable one. I have been to Grand several times but never saw this kind of service. Food was super super. Room service, Laundry, House keeping, Reception, … every unit was perfect. I think in our 6 decade life we spent the best hotel holiday here in Grand Hotel this time. Let's pray they will continue to provide this kind of service. It was value for money surely. God bless Grand Hotel.

This is the perfect hotel for a holiday getaway in Nuwara Eliya. The atmosphere and service were great. Definitely, a must-do if you are looking for a good time.

It is an amazing place to stay. Very comfortable atmosphere, well maintained garden, beautifully arranged quiet rooms, tasty meals and very helpful staff. Hope to visit again asap.

Beautiful views, well maintained, overall nice place. Little overpriced.

Very friendly staff and excellent service and nice and clean environment.

I love it, friendly, clean & beautiful, tasty food no more words to say.

Absolutely fantastic experience… we stayed like our own home. The staff are very helpful with “Downton Abbey” vibes! They went out of their way to serve us High-tea at the location of our choice in the beautiful gardens… and we were served by enthusiastic and meticulous waiter, Baji… the experience at the Grand is truly unique and we absolutely loved it! Will be back.

Great atmosphere and friendly staff.

Highly recommend place in nuwaraeliya city. Lovely experience. Very suitable for kids. Friendly staff. We hope to come agian. ♥️

Verry Nice Place. Relaxing Best Point Nuwaraeliya. Good Staff. So Happy.

Clean rooms, good food and phenomenal service. Highly recommend ❤️

Friendly staff… fantastic food… lovely environment.

The best place to spend your holiday. And very friendly staff who always gives the priority to guest on there requests. When it comes to nuwaraeliya only place comes to mind is Grand Hotel.

Great location, beautiful hotel and great hospitality. Highly recommend.

Great location. Great service Breakfast and dinner so fantastic. Thank you all staff. I will back to visit soon.

Great staff and fantastic breakfast.
Baji was especially great with amazing service for the high tea!

Great location, beautiful hotel and great hospitality. Highly recommend.

Beautiful facility, great service.

Our stay at the Grand Hotel has been excellent and has surpassed all my expectations. The staff was very wonderful and catered to our every need. The room was impeccably clean and comfortable. Thank you for your excellent hospitality, we'll definitely come again!

Amazing place! Unfortunately no rooms available but we had “Five o’clock tea” which was a wonderful experience. Great staff, very good tea, even the restrooms are worth a visit.

One of the best locations in the hills of Srilanka. The variety & the quality of the food is just awesome. Not forgetting the always staff who are ready to assist you at all times.
Highly recommended. Keep up the good work.

Above all the friendly staff. Also, extremely comfortable and a wonderful selection of food options. Here is a hotel that retains its colonial charms but is bang up to date in terms of luxury and facilities. Outstanding.

Amazing Hotel, Highly recommended.

Wonderful Staff. Amazing Food. Highly Recommend!

Had amazing high tea here, lovely staff, amazing food, beautiful building, and love the fact that they serve bubbles.

Absolutely beautiful grand hotel. All amenities stunning. Staff, rooms, food wonderful. Finest in Nuwara Eliya.

An absolutely stunning hotel with fabulous staff and exquisite food.

My family and I stayed at this lovely hotel and it was an amazing experience. The staff was very friendly and courteous and ofcourse very helpful. Highly appreciate the service provided. The food was lovely. The chefs and cooks gave their best to serve us. Specially the nice lady who served us buttered fresh vegetables. That dish was amazing. Thank you very much.

Very nice place… good service… and historical bungalow…

Great location. Hotel truly "Grand". Grounds beautifully manicured. Breakfast excellent. Rooms large and VERY comfortable. Staff and service exceptional.

Beautiful hotel and lovely gardens. At tentative staff and absolutely wonderful food.

My parents and I had a delightful stay at the Grand Hotel last weekend. It’s a gorgeous property which is very well maintained. Amazingly friendly and polite staff, very cozy rooms and great breakfast. Special thanks to Duminda Dissanayake (F&B) who was very attentive at our breakfast table and took us on a tour around the hotel property. Keep up the good work!

Excellent service and great historic icon! Absolutely delicious food. Wonderful staff. Beautifully manicured gardens. Must have experience.

This is a best hotel at Nuwareliya.
. Nice place. Good and lovely service I love it.

155 people are entitled to their opinions but I am sorry that I cannot agree with them. I found the service overbearing, the staff condescending and the food (apart from the young lady who cooked a perfect egg hopper), mediocre. I would not recommend this hotel to my friends as I value their friendship.

Lovely place to spend your holiday in the heart of hill country, colonial inspired architectural rooms, with an eye — catching garden of flowers, where rare roses bloom. Delicious food and tasty cup of tea (it's the best cup of tea I have ever tasted), friendly staff and quality service … what else need for a perfect holiday … loved it.

Best rooms ever and very British rooms. Reception staff is very helpful. We went there for the strawberry fest and it was awesome. They had a largest strawberry pizza in the world and it was so yummy. Hope you will continue for next year.

We visited the hotel for their High Tea. It costs 1500rupees per person. This includes 4 cold savories, 4 hot savories and 4 sweets and one pot of tea. The quality of the food was good, but it was a bit sparse for the price in comparison to other High Teas offered in Sri Lanka. The gardens are very well maintained and are worth a walk around.

I didn't live in the hotel itself, so I can't estimate the rooms. In the public areas everything is decorated very chic, several halls, cafes, several restaurants, live music, an outdoor terrace, where you can order a hookah. Inside the shops — jewelry, tea, etc. In front of the hotel is a small garden.

Beautiful old hotel with lovely staff and beautiful gardens. The food was really good — would highly recommend their Grand Indian restaurant but get there early as the queue was out the door by about 7:15pm! Only downside was the bathroom was a bit dated and the shower wasn't too good.

Grand hotel have a good High Tea option in nuweraeliya. They will serve good handful option of savory & desserts in their high tea. In addition, they will provide different type of tea options (We can able to select two tea variety in one high tea option. If you need more you need to pay). You don't need to made any prior appointments. When you feel comfortable after 3.30pm & before 6pm, you can walk-in.

Best hotel in nuwaraeliya and best place to eat in town.

Excellent hotel with some magnificent views. Friendly and efficient staff, great food with a good spread for the buffet. Rooms are specious, comfortable and well equipped. Perfect venue to spend in Nuwara Eliya.

We stayed at the Hotel for one night. It’s a beautiful hotel with a colonial touch and great interior. The several spaces inside the hotel are most picturesque and worth the experience. Dining experience was first class. Rooms were comfortable but the windows could not be opened which was annoying. The High Tea was delectable too. The Bar serves a great variety and excellent cocktails. One down side was the uncertainty as to the availability of the Dinner Buffet which was only confirmed upon arrival. The Hotel has 3 restaurants though. The Landscaping is to die for and one of the best I’ve seen.

The hotel is quite well located. To be honest is well and you can say 4* by the amount of services it offers. But it is at the point of having to improve details, how to bathrooms, faucets, etc etc that make it lose a little categorization is real.

Nuwara Eliya's best hotel. A nice grand hotel of the past time. Great halls, Imperial English style. Great restaurant and good rooms. Wi-fi fast. The restaurant staff is well prepared.
The bathrooms in the rooms need to be improved.

We had the high tea, and it definitely exceeded our expectations! The quality of food, plus the options given, were top notch. Both the tea and coffee were up to the mark, though the Nuwara Eliya tea could’ve been slightly better flavored :) The British decor gave the entire place an otherworldly vibe — definitely coming back as soon as possible :D.

Lovely High tea! A beautiful afternoon lazing in the sunshine with a delicious afternoon tea! A welcome treat from our travels in Sri Lanka! Very accommodating especially as we asked for a vegetarian high tea which was provided immediately. Thank you Grand Hotel!

Very good atmosphere service impeccable and very good High Tea.

Has a nice colonial style but outdated reminded me of the grand Budapest movie. The staff is both friendly and rude, helpful and lost at the same time if that is even possible. Some will go beyond to help you, other will pretty much snart at you for even asking something. Seem to not have a clue for simple mix drinks but cocktails tasted good, very mixed impression.

Everything in this hotel is exzellente.

Beautiful grounds surrounded by greenery; Historic hotel from the colonial period; Room would have needed a refreshment; Lots of nice rooms; Absolutely great dinner buffet in exceptionally beautiful presentation and outstanding quality; Outstanding The same goes for the breakfast buffet; Very friendly staff who are top trained.

Reviewing as a resident guest. I found the hotel bad value for money. While the staff are friendly, they often seem lost. We were at first put in a room that was like a large cupboard and on complaining were moved to a room twice the size that apparently costs the same, so be careful where you get put. They won’t serve drinks or snacks on the lawn or other outside areas which I find odd. On the plus side the staff try and and welcoming. The communal areas will impress people who haven’t seen colonial style building before. My advice is to stay elsewhere and pop in for a meal — the Grand Indian is excellent. Pictured — the bar (only place to get an alcoholic drink in the hotel).

Best service. Beautiful hotel in English style.

High tea: good place. Went on Christmas eve. Very beautiful and the food was all right. Not the best. Tea is actually good. Service is pleasant and the staff is helpful.

This is among the best hotels in Nuwara Eliya. Its a historic property, originally built over a hundred years ago. They have a number of restaurants, the open coffee shop serves great wood fired pizzas and fondues. There's also an Indian restaurant. Rooms are huge and comfortable. Ambience of rooms is also historic. Theres a lovely play area for toddlers and small park for kids.

Very impressive hotel. A huge selection of food, all of which was superb. Staff were all extremely friendly. Close enough to be able to walk to Nuwara Eliya and go shopping. Just missed the fifth star as they apparently don't let hotel staff take left over food home to their families.

The hotel is in a great location, close to the park and the lake. You can vzvit a horse for rent. Very high prices for rooms, but these rooms are worth it) ) )!

It's a really nice hotel with a friendly service and with tourist attractions close by. However some do require some travel but overall it's a nice experience and pleasant stay. Good dining options with many restaurants to choose from.

I went to the high tea at the Grand Hotel.
The floor looked pretty and was delicious.
The service went like this. Possibly. They were overwhelmed with New Year's Eve preparation and the crowd of guests.
I was sitting at a table where you could still see what the guests had eaten before me and drank.
My napkin was dirty and the two young waiters are probably still in training. While the first one gave me only half a cup, because no longer was in the pot, he then did not come again and has given up, the second was somewhat clumsy so that half the tea flowed into the saucer. But it was not exchanged.
All in all for a grand hotel too little.

Hotel is certainly quite grand. Massive grounds, lots of rooms and staff. Staff seem a little lost, frantic and not very efficient. We wanted 1.5hrs for a table at Thai restaurant. Had high tea the next day. Again lots of running around without much communication. The high tea itself was only a little above average.

Good food and cozy atmosphere. One Mahesh didn't let us read the menu because we were apparently "blocking" the entrance to the magnolia dining room. The "genius" shouldn't have put a menu right in front of an entrance.

We didn't stay here but came for high tea. It was all very fancy and delicious. We're both vegetarian and they catered for us no problem. You get both savoury and sweet items and unlimited tea. The service runs from 3:30pm-6:30pm and is worth doing for $8USD.

Dinner buffet is absolutely fantastic. One of the best in Sri Lanka. Huge variety.

I had experience of high tea in The Grand Hotel. It has A Grade atmosphere, but D Grade services. They gave good service in first 30 mins, then started showing the act of "You should pay the bill and leave. "

Hotel is historical and near to the lake. The hotel grounds are beutifully maintained. The view from our corner room was nice. The breakfast was excellent with a wide variety of food and fruit choices. The dinner at the hotel la carte restaurant on the main floor needs to be better Our dinner orders not only got mixed up, but also the wrong order was given and it wasn't tasty. Also, the room needs to be updated.

We did not stay at the hotel but visited for high tea. They put this on at 3.30 every afternoon and we're very accommodating for vegetarians. The setting is lovely and the high tea was fantastic. Very reasonably priced at 1250 rupees per person also. A very pleasant way to spend the afternoon.

A very nice property, old world charm, gracious hospitality, lots of place to lounge around, next door is golf club & hill club.

Best hotel in Nuwara Eliya. They offered the best service in nuwara eliya. Big rooms with hot and cold water.

The hotel has had its best times.

Friendly staff and quite flexible services. A very relaxing atmosphere as well. Highly recommended it!

I went to Thai restaurant of this hotel and it was such a nice meal. The food was amazing and the soup we ordered had the original Thai taste, and the price was very reasonable. You should not hesitate to have a meal at this restaurant. They offered a good service. (As this hotel is a grand hotel) The staff was excellent. Also you can order your food and have a walk around and inside the hotel as it was eye catching. (Did not stay at the hotel)

Very beautiful Royal Hotel in Nuwara Eliya…

Didn't stay here, but spent an afternoon hanging out in the common areas (of which there are plenty! ) — they are all very nice with comfortable seating. We also had lunch at the Indian restaurant and coffee at the cafe (not connected to the main building). The snacks at the cafe were very good and so cheap! About 100 rupees per snack. The Indian restaurant was also pretty good, although quite a lot of flies. I recommend the mango lassi but not the cheese naan. Also had afternoon tea here, which was mostly pleasant for the atmosphere. The tea and snacks were pretty good and well worth the money (about $9 per person! )

More appearances than being The hotel keeps a lot on itself and decadent and overbearing manner is reflected on every corner.
The exterior initially allowed it to be completely returned to the colonial era. Entrance area, lounges, etc. Are figureheads for Good old Britain …
The first big disappointment awaits you in the room. This is delivered with old furniture, so that one feels more like a camp. Large chunky cupboards, unusable secretaries and chairs, thrown together little tables to compulsively accommodate a modern TV and minibar.
A small staircase leads to the bathroom, which has to be done first due to the tightness (suitcase bench).
The same is definitely getting older, but at least not delivered by unnecessary equipment.
At dinner and breakfast, the pompous appearance is then increased to the climax. I was already used to large buffets but not in this exaggerated presentation. Each starter was served on old silver spoons or bowls.
Most meat dishes fried on site and also with dessert, a person was prepared to cut the respective fruit in a mouth-appropriate way.
In this remote place, albeit for Sri Lankan conditions the place of tourism, I found this exaggerated and opulent depiction of luxury to be completely out of place.
Lars but not least with all the luxury, Wi-Fi was only available in the reception area.
Not to be forgotten is the famous tea time.

Good place to have lunch and dinner with family. Nice restaurant with friendly staff.

We came as day guests and has a delicious high tea, followed by dinner at the Grand Thai restaurant downstairs, and it was honestly the best Green Curry I have ever eaten. Very reasonable meal. Absolutely excellent.

Excellent rooms. Very stately and English design. Breakfast is huge with many options.

This hotel is over rated. We had a bad experience. The deluxe room had a wooden floor that creaks. The shower is on top of the bath with a thin curtain where the water seeps through. The Wi-Fi is only available in the lounge and it was crowded when we were there. Sports channel was not available to watch Sri Lankan cricket game! We toured around Sri Lanka and this was the most expensive hotel and worst treatment we received. We felt discriminated. We were not given hot towels or welcome drinks on arrival whereas the guests sat next to received. The staff were not friendly and unhelpful.

One of the worst experience I ever had… The staff is racist… no welcome drink for us. Paid $220 per room and not satisfied with the room…

Great stay after long trip. Colonial hotel well preserved and fine staff.

Outstanding class and service.

In 15 years our two visits, the colonial British style has been preserved. Elaborately conducted many maintenance work to secure the flair of former times. The visit of the Grand Hotels in Nuwara Eliya is a must when round trips.

We were in this hotel last 2 days before. The hotel and its surroundings are good but the staff are so rude. They are not at all friendly as a result we didn't feel like staying in this hotel. If we are not made comfortable we don't like to stay in a place even if it is made of gold and silver. What is the use of staying in a Luxury hotel? Our stay in all other normal hotels were very very comfortable, we enjoyed our stay in all other hotels during our tour to Srilanka. Please guys don't spend money on Luxury Hotels where the staff are unfriendly. After all we are going on a tour for relaxation and happiness and not to see the rudeness of the staff of the hotel.

Beautiful place, good food, good facility, but no Wi-Fi in the rooms : (.

Good dishes at the restaurant! 157 year old billiard table and big and nice to play on.

I was their before 2 years in the indian restaurent like a waiter. It's so nice.

Their coffee shop and restaurent is good. Delma tea is served there. Try their dark chocolate truffle.