Review of Quest Hotel & Conference Center Cebu 3*

I will never be back! That's for sure. I won't recommend this hotel among my friends and people I know. I had this incident last night when I was invited by a friend to take a dip in the pool. At first, we had trouble during check in however was resolved. Her comes the pool time, among all the guest swimming, we were asked by the pool attendant in an impolite manner. The attendant was told that we ordered food already and were thinking that he will not charge the additional person since we decided to take our dinner in the pool bar. Now, we've asked the bill and to our surprise — he charged it without informing us. Since the cash we brought in pool side isn't enough, me and my friend went upstairs to get some cash so we can close the transaction. This is the most weirdest thing happened, my friend's keycard deactivated and we cannot enter the room. I called for help, since my boyfriend was in the pool bar I instructed him to call operator to send someone because we cannot go down wearing swimsuit and barefooted. The incident hyped when other room — group of men drinking beers pass-by, one of the guy went near to us and started talking like he knows how fix it. Me and my friend started to feel fear, we were both girls and we're too exposed for them. God forbid, if something might happen, we cannot asked fo help or anything. I tried to follow up the key yet it didn't arrive still. We saw a maintenance guy to ask for help yet he was too busy at something that he opted to instruct us to go down instead of extend his hands on helping us. Because of too much fear, we went down on our swim wear and barefoot only to find the one who's bringing the key went up already. It is sad that we have to be treated this way. This is so disappointing in my part, as woman who fears of happening something bad yet the hotel can't help or even put urgency to the need. The issue does not stop at the keycard thing, also we were too wet and too exposed. I think, the hotel should looking into this and start investing on trainings like customer service and manner. There will be no more 3rd for me sorry but I'm not sorry.