Algilà Fes Riad Medina Charme Hotel

Hotel

This riad is stunningly gorgeous. We felt we were staying in a palace. The staff were very kind and helpful. The breakfast was so abundant we could barely eat lunch. All in all it was an amazing 5 star experience! Go. You won't regret it!

Beautiful Riad, friendly staff, delicious breakfast. Highly recommended, I couldn't be happier. Can I give 6 stars?

We loved our stay here! All the staff are friendly and helpful. Breakfast quality was really good, the salon next to the reception and courtyards were relaxing that you would like to just chill. Wi-Fi was not strong though. Nice hot shower with lots of amenities (slippers, shampoo & conditioner, body washing gel, soap and a hair drier! )

Exceedingly helpful, knowledgable, kind staff. Beautiful botique-esque feel inside of the Medina. Strong showers with plenty of hot water. And one of the best breakfast spreads we found during our two weeks of traveling up and down Morocco. Highly recommended.

Overpriced staff is friendly, hotel as such very nice. Our room (quadruple) very small (max 20 sqm incl. Bath), for a price of almost 300€ not acceptable. Food (dinner) was 3-4 times price compared to other restaurants and definitely not better. Also take care what you have on your bill!

Zero Customer Service, Zero Care We are a very large travel agency based in USA and Canada and based on our dealing wit other others throughout the country this one I would give it ZERO. We booked an itinerary of 14 days for an old couple traveling to Morocco and on their way there, they got a bad news Call that the wife was tested positive for breast cancer which is a devastating problem for the family and obviously for the couple. Since they are already in Morocco we contacted most of the hotel as they had to change slightly the itinerary to get back home sooner and most of the hotels especially the Sofitel were very understanding and accommodation to the change and the unfortunate situations. We called Expedia where we made initially the reservation and after long calls and speaking to their Manager of Algila (HOUDA), we got no where except TOO BAD, non refundable and we do not have other dates. I then emailed them 2 times trying to explain how this is a painful situation for the family and that the worst thing we can at this point is to try to squeeze them more financially and guess what, THEY DID NOT EVEN BOTHER TO EMAIL US BACK.

Charming Riad according to its description. Attentive staff. Neat service.

We love them! The room was perfect and the staff is super helpful and nice. They helped us with a map and explanation of the medina on our first day. When my wife wasn't feeling well, they made us some mint tea. And they made us comfortable with cushions when we wanted to hang out on the roof terrace before dinner. Very accommodating.

Very friendly staff. Warm and helpful. Helped us check our bus and transport reservations. Riad design is very chic. Rooms are very well equipped with everything u need.

Money was STOLEN during my stay at Algila Fes. The concierge and the hotel staffs seemed so nice and helpful at first, but don't be deceived by the way they present themselves. I had $9000 + dollars in my backpack for my prolonged travels. I stored my money in the inner compartment of my backpack. I had all my money when I arrived at Algila Fes because I had checked during my arrival to the hotel. There were only two times when my backpack was out of my sight. First was when I left my backpack in my hotel room when I went out dinner for an hour, and I had locked the door of my hotel room. I didn't store my money in the safe because the safes in Cuba actually ran out of battery during my previous travel. I assumed that it would be safe to leave my backpack in the room since there were video surveillance in the hotel and knowing that Algila Fes is a 5 star hotel. The second time my backpack left my sight was the next morning when the hotel concierge staff, Yunis, helped carry my luggage and my backpack contained cash to the first floor since I lived on the third floor of the hotel to catch an early flight. My backpack was out of my sight for several minutes. FYI, Yunis was also the only staff working when I left for dinner during the previous night. On my way to the airport, I realized that all my cash were stolen during my stay at the hotel. I contacted local police but it took the police an entire day to write down a report based on my description.

Nice room, friendly staff, powerful showers. Hard sheets though.

Attentive and excellent hospitality; beautiful interior, some rooms can be combined which makes it exceptionally family friendly. Quiet backstreet location means you won't hear street noises all night long, so you also won't have any trouble falling asleep on the comfortable beds. Water pressure is strong for a nice hot shower at the end of the day.

Quality price, the best of Fez.

Polite and friendly staff welcoming-beautiful atmosphere — — manager unsurpassed for its professionalism and ability to welcome guests and make them feel welcome and special. Rooms spotless. Great services.