Review of Algilà Fes Riad Medina Charme Hotel 4*

Zero Customer Service, Zero Care We are a very large travel agency based in USA and Canada and based on our dealing wit other others throughout the country this one I would give it ZERO. We booked an itinerary of 14 days for an old couple traveling to Morocco and on their way there, they got a bad news Call that the wife was tested positive for breast cancer which is a devastating problem for the family and obviously for the couple. Since they are already in Morocco we contacted most of the hotel as they had to change slightly the itinerary to get back home sooner and most of the hotels especially the Sofitel were very understanding and accommodation to the change and the unfortunate situations. We called Expedia where we made initially the reservation and after long calls and speaking to their Manager of Algila (HOUDA), we got no where except TOO BAD, non refundable and we do not have other dates. I then emailed them 2 times trying to explain how this is a painful situation for the family and that the worst thing we can at this point is to try to squeeze them more financially and guess what, THEY DID NOT EVEN BOTHER TO EMAIL US BACK. My assessment on this experience is that if you choose to book with Algila Fes, You will be on your own, you will not get your phone answered, you will not get sympathy even if you just discovered a family member had cancer, you will not get a full or even a partial refund on a 3 night accommodation that could be sold easily, You will REGRET booking this hotel. I also now say to this Hotel, Congratulation is been the face of evil in a beautiful city of Fes and congratulations to Algila's Manager (HOUDA) in managing what suppose to be a hospitality establishment with ZERO customer service care and attention to clients concerns. We will be sharing our experience around the travel industry and reviews websites to hopefully expose this experience and helping follow travelers avoid this type of places. Melania, SundogTours.