Complaints were ignored or weighted off. The shower and bathroom were full of hair and dirty, my demand for the cleaning service was only ignored, then I was comforted on the next day. When the room was still not clean in the afternoon and the gentleman at the reception told me that neither he nor anyone else would clean the room, I decided to check out. However, I was also denied this by him, he just said I nerve him and he doesn't want to see me in the hostel again. The boss was not in the house, he said, and could not do the checkout until the next day. When I protested, I was suddenly shouted at leaving the hostel and insulted in the process ("Vete al carajo, " "Pinche pendejo, ya no te quiero ver aqui, " etc. ). Several employees watched and did not intervene. I walked completely perplexed and angry from the hostal. The next day I was able to arrange a meeting with the boss, who eventually showed more understanding and pledged to pay me back two out of three paid nights. Today, about three weeks after my stay, contrary to the agreement, half the money (one night) arrived, since I would not have checked out in time for the repayment of two nights — but as well, I was denied this under insults.
I still find it unfathomable how I was treated there and can only warn everyone to stay there. Around the corner are two hostels, with super-friendly service, the same views and clean rooms (Hostal Oasis, Hostal Mexico City) at the same price or cheaper.
I still find it unfathomable how I was treated there and can only warn everyone to stay there. Around the corner are two hostels, with super-friendly service, the same views and clean rooms (Hostal Oasis, Hostal Mexico City) at the same price or cheaper.