Hotel Sonar Bangla Darjeeling

Hotel

We were desperate to step out as my cousin brother came down after a long time. We came to know about this property from words of mouth and reached without much expectations. I must say that after two nights we came back highly impressed. Beautiful setting next to the river Rupnarayan. We stayed in the rooms with excellent view of the river. Everything impressed us. Room size, cleanliness, service with smile and the promptness in spite of huge weekend crowd but the special mention is for the food. Simply outstanding taste of Bengali cuisine. Every dish including the local Mishti Doi they provided were crafted so well. They may have to implement some rules strongly like people (men in this case) can't walk to the room with towel on from the swimming pool and looking at the frequency I think it is less of hotel problem but the people's approach. There is big notice advising against the same. I shall thank Rana from room service for his service with smile and can't end without mentioning about Gautam Babu. He runs the property and I wondered how he managed time to check our well being at such frequency and arrange everything. We will go back again and again and recommended to lots of our friends. Govt may help them making the approach road better and cleaning the riverside.

Spacious, tastefully done up rooms and suits. Really well maintained swimming pool and bikes to ride around. And delectable cuisine. The cruise through mangroves is a mandatory activity. Tiger sighting depends on your Karma. Worth 2 night stay. Start early from Calcutta.

Hotel property is really good but the management of the kitchen is horrible. We are 9 peoples includes 5 year old kid and 75 years my mom. We had ordered our dinner in advance simple chicken kasha and roti around 3 pm. But we had to starve whole night because of their inefficiency of arranging such smple dinner. The charge unnecessary huge one roti cost 27rs and one bottle mineral water cost 85 rs plus gst in both cases. They were looting tourist in the name of food. I recommend visit sonar bangla other part of bengal not this one. Horrible experience with my family.

Sonar Bangla Kolkata Taki is amazing hotel with all luxury facilities, in reasonable price. The food quality is very good and they have elaborate choice in buffet. The room view has panoramic view giving you the view of the whole ichamati river. The staffs are warm and courteous. I would love to visit this place again and again and would strongly recommend all.

Not Recommended once you have realized the substandard experience post the visit. Atrocious conduct, no phone manners. Unresponsive and complete erratic behaviour from a certain someone from their corporate office. They literally start schooling you from who you should raise your concerns and who you shouldn't. Very very unsavory experience. I have stayed in one of the finest of hotels across India and abroad and attended so many conferences as a visitor and a professional, but this sort of an employee conduct as part of PR handling is downright pathetic. Almost seemed like self service to an extent. Overpriced rooms.

Hotel sonar bangla kolaghat is a pathetic place to go. Rude employees and they served poor and stale food. Don't go to waste your money. Excessive over priced.

Very good infrastructure and international level ambience at Taki HSB. Would highly recommend.

Worst unprofessional staff Snehasis — Sonar Bangla Taki
I had booked 3 rooms for a 2 nights stay with anniversary celebration. For my marriage anniversary celebration contacted the Sonar Bangla team beforehand and was in contact with their staff Snehasis. First, he promised to offer the Sky Lounge area with decoration for our evening celebration, which will cost 3000. I agreed. On the day of occasion I was surprised while he mentioned that the Sky Lounge area won't be provided as some workers are working for another event! How come? How can he fail his promise on our anniversary date? After that, he insisted that an alternate area, cottage/hut area in the lawn will be offered with full decoration. I had no option left but to agree with him and promised within 5.30 PM, he will offer the full decorated area. Biggest Surprise, at 5.24 PM he mentioned due to accident of a person, he is not able to provide the decoration! HOW COME A STAFF KEEP LYING AND ALSO MISBEHAVING ME OVER PHONE AGAIN AND AGAIN? ATTACHED IMAGES ARE PROOF OF EVERYTHING.
After reaching the Hotel manager, Ajay assured that by 7PM they will decorate an area for the celebration. Finally around 8PM we got a small decorated area with some balloons, but surely not worth spending Rs. 3000 for that decoration that was actually worth 500-1000.
IMMEDIATELY HOTEL NEED TO TAKE ACTION, otherwise I will keep spreading the truth everywhere to aware the visitors. other bad points about the hotel —
1.

Excellent service and wonderful location.

Such a beautiful rever view hotel, hope not found near by 50-60 km of Kolkata.

Beautiful place. Good food and familiar atmosphere.

I've stayed at Sonar Bangla Kolaghat as well as Mandarmoni and the experience was good. Will recommend people to revisit. However, I've just the opposite experience at Darjeeling. The behavior of the staff (especially the old man at the reception) is too rude. Would not recommend anyone.

Well maintained nice cost place. Staff is helpful and the view of hills from the room is great. Interiors could have been better but it is clean and safe. Food is good and service is prompt.

Moderate hotel, rooms are small. Service is good & staffs dehavior are good. Location wise it is good, no need to carry your luggage. 5 minutes walking distance from mall. 24 hrs. Hot water available.

The only good thing about this hotel is the location. Customer service, food and staff is zero. No room heater. Seriously yes. No bed warmer no nothing. Stay at other Mall Road hotels at cheaper rates + parking. This hotel is here only to mint money.

The hotel's location is good, center of the city and very quick accessible to all tourist points. I stayed two days here. To me it was not up to the mark but okay. Though rooms were clean but old that's why I felt a damp smell inside the room. Price are reasonable and staff are helpful. This hotel is very popular for Benglali speaking people.

Enjoyed my stay here. Very good hotel. Especially for Bengalis. Location is a plus point. The hospitality is very good and the staff are nice. Well decorated interiors. Prompt room service. Room seemed to be little smaller. The bathroom is quite big and very clean (which I appreciate a lot). Food is very good. They could add more items in the breakfast. The breakfast menu is repeated every 3 days.

Worst people that I have met in the hospitality industry. To start with Darjeeling doesn't have much parking and most hotels don't have a proper parking area. We were unaware of this fact. We had called the hotel to check for some routes and instead of guiding us all they could tell us was they don't have parking and if we bring our bikes they won't take any responsibility. Even to the point that they said we should rather cancel our booking. We understand the fact they don't have parking but this information can be conveyed in a much better way. Especially considering the industry u r in. The rooms are tiny, don't go by the pics. They were clean though. And food was alright, the only good point of the stay there. Advice to the management — ask the people on reception to have some basic sense of empathy and courtesy.