Review of The Imperial, New Delhi 5*

We had a nightmare experience with this hotel. First they gave us a wrong room, then when they switched us to a room that we requested they had a festival that was taking place on the lawn right outside our room so we were not able to sleep. The next morning our driver was expected at 9:30am and I informed the desk. We waited for 2 hours in the lobby and when we went to the concierge I mentioned our driver's name they said yes he has been here for awhile. I asked how long he had been there they said maybe 1/2 hour to an hour — he arrived at 9:15am and we finally got out of there 2-1/2 hours later because no one was thoughtful enough to inform us that he was waiting there. They kept saying "sorry" but there is no excuse for incompetence. Since we were late we missed our Taj Mahal — Agra tour and had to stay an additional night in Agra. Furthermore they charged a perfume on my credit card, which when we checked out was put (charged) on another credit card. When I asked the lady why she charged my account she said not to worry the charge would be reversed. They ask for a credit card upon arrival. Guess what, they never reversed the charges so now I have to call the hotel to straighten out this mess. They treated us as if they were doing us a favor despite the fact that were the customer paying a lot of money for this pathetic experience. We have stayed at many hotels in India such as Jaypee Palace, Oberoi and ITC Mughal, all of these hotels made us feel welcome, you will not receive that type of treatment here.