The Eliott Hotel

Hotel

They all were very soft spoken to us.! Very friendly. I will definitely recommend.

Perfect for anyone looking for a getaway… surrounded by a great view and serene atmosphere.
Hotel staff is courteous and friendly.
Great place to unwind and relax. 🤙

Great hotel, close to everything in town (well it is Gibraltar so everything is) staff are always helpful and breakfast buffet is always being topped up with a good selection of food.

I highly recommend this hotel fantastic location staff all friendly helpful and go out of there way to help also I found them very knowledgeable One member of the hotel reception Any was very helpful and helped me with my trip to the rock saved me lots of money bit you have to walk if you want to save money as the official taxi tour will rip you off ot is a long walk but the pice is £13 Adult but INCLUDES EVERYTHING ON THE ROCK except the cable car 23600 steps lol 😆 thanks Amy 😃
The only issue I found was the food was a bit hit or miss LOTS OF GARLIC IN SOME DISHES and some of the service was slow for drinks at the pool but all the waiters were fantastic.
The pool was lovely as was the sunbathing airea always clean beautiful views.
It was my daughters 1st holiday abroad and we loved it we will be coming back.

Staff excellent, room lovely, bed unbelievably comfy… right behind main Street.

My family and I have just returned from a very special stay at The Elliot. We received such a warm welcome and exceptional service from all staff from start to finish. The hotel itself is beautiful with amazing views from the pool, restaurant and roof top terrace. The evening meal and breakfast were both lovely. Our two children (2 & 4 years old) had such a wonderful time they didn’t want to check out this morning. Would definitely recommend if you are looking for somewhere to stay when visiting Gibraltar.

Great views, great room, great service.

Amazing hotel. Recommend the breakfasts.

Best hotel ever I did not want to leave.

We stayed at the Eliott for our wedding in July. We were very impressed with the high standard of service. We collected our proof of stay the day before our arrival and they arranged an early check in as well. We were upgraded to a suite (room 606) which was fabulous. The pool area is very nice. Breakfast was amazing with a personal service. We can't thank enough for all their help. Wished we stayed longer… will be back next year.

Good hotel.
Well located.
Great staff.
I will return.

Was a pleasant, enjoyable experience. We preferred dining out than the hotel. Hotel staff were polite, the hotel had excellent cleanness.

Very clean & friendly staff, nothing too much trouble. Xx.

Absolutely amazing hotel. We couldn't recommend it enough. The location is perfect and decor, rooms and furnishings are luxurious. However what makes it is the staff. They are fantastic. So friendly and welcoming and made our stay and we look forward to going back again.

Huge room, clean and excellent service.

Fabulous hotel. Great staff and service. The refurbishments are stunning… loved it. Thank you!

Fantastic friendly hotel, with gorgeous rooms. Perfect hotel.

What a lovely little Hotel this is. Lovely pool on 8 floor, Rooms are amazing very tidy.

A comfortable and stylish hotel ideally located close to a range of Gibraltar’s top attractions. Staff were very friendly and always willing to help where needed. The breakfast each morning was delicious and our room was frequently cleaned.

We have stayed here 5 times now, nice and friendly lovely food and such a nice comfortable room excellent bed and TV, nice pool on roof top with stunning views ☀️

Disappointed with the service at the Verandah bar, and bemused by the suspiciousness of the receptionist when I requested to use the restroom which according to her was for guests only and for disabled people only.
Foodwise, the Brownie dessert was dry and felt Iike mattress foam.
Service slow and inattentive.
Linguine 'pesto' were nice but were not green or red but greasy white and did not taste like basil at all.
More like 'orchard linguine'. Wording 'pesto' should be reconsidered.
Shame that beer is only bottled and only one brand. And bottles are not chilled. Reasonably priced, but it lets expectations down. For instance no vegan menu provided. No allergy warnings.
Hotel markets itself as first class but catering surely has room for improvement. And the lengthy refurbishment ain't helping overall image.

Brilliant hotel, right in the heart of Gib. Would def return.

A great hotel in a great location. The terrace bar is currently closed for renovation, but it’s a great place for a gin and tonic with lunch!

Fantastic hotel with friendly professional staff. Place is well kept & very clean. The rooms are new, modern & we'll looked after. Amazing views & a couple of minutes walk from the main city center road. There is a small gym & a roof top pool. Restaurant and bar downstairs with a decent selection of food and drinks. Had a very pleasant stay.

The hotel itself was beautiful and clean, in a good location right next to the shopping street. The staff was pleasant and there were no flaws in the hotel. However, the restaurant was awful (excluding the breakfast buffet). The staff ignored us and we had to wait 10 minutes until we ordered our drinks and then we waited to order. Him and other servers were talking while there were people waiting to order yet they did not give a single care in the world. After an hour we decided to pay for the drinks and leave. The server was extremely rude to us and didn't even care when we left which is strange considering that we were going to spend money there. We then had to go eat somewhere else. Terrible experience of the restaurant. Would never recommend.

In general the hotel is good, the room was very nice, clean and a comfortable bed, the only small issue was the air conditioning unit was a little noisy even on the slowest fan setting. The breakfast we had was very nice and good value as were the drinks from the bar, the evening menu was a bit disappointing so we only dined with you once. The staff generally were polite and helpful but unfortunately there is definite a problem with the evening staff particularly the waiter, on two occasions we sat at a table hoping to be served and the waiter looked at us and just walked away, while we waited another couple sat at the next table and the same thing happened they eventually got up and left, I got up and asked the waiter for menu's but he got distracted and they never came so I went and found some myself, I had to beckon him over to place our order as he ignored us again during his empty handed tour of the outside seating area, the food came out as ordered but without my drink which still hadn't arrived when I had finished my meal so I beckoned over and asked again for my drink and a further drink for my wife, mine arrived but I had to go to the bar and get my wifes drink myself, it's a shame because the hotel is very nice but an attentive service is what we are paying for and expect. We did notice that when the person we assumed was the duty manager was working he was very attentive and aware of where guests were and the service was much better.

My husband and I, always enjoy our stay at the O'Callaghan in Gibraltar. This time, our shower had not been cleaned and we spoke to reception who dealt with this immediately. All the staff we dealt with were polite and very obliging and we will be back soon. Many thanks Deborah and Stephen Barlow.

The Elliot is still in the grips of a compete refurbishment although it finally appears to be coming to an end. The rooms now have an excellent shower, a mini fridge and a flat screen TV with perfect reception, a very different experience to just a couple of years ago. My only gripe is that there is little hanging space for clothes and a chest of drawers or tallboy would be a great help. The Wi-Fi is free and fairly strong. I found the staff to be always helpful although probably overworked and underpaid. There were times on busy nights when it was hard to catch a waiters attention but that's a minor thing.

The rating of 9 reflects the difficult situation the hotel is in as it goes through major refurbishment. Allowances have to be made for these situations, we were never inconvenienced in any way. OK, one lift was out of commission (being replaced) and this did mean we incurred slightly longer waits, especially at weekend breakfast times. At all times staff were pleasant and helpful. The new roof top pool is excellent and once the bar is installed and the restaurant refurbished it will rival the best with ease. We stayed in a newly refurbished room and compared to the old style of room it had a light and airy feel to it. Everything in the room was new and functioned perfectly.

We have stayed at this hotel many times over the years and yes there is noise and some disruption during the building works. Don't forget all the work is needed to improve the hotel. The building work does not over shadow the fact that this is the best located hotel in Gibraltar and all the staff do their best to make your stay great. The hotel is close to all attractions, Casements Square. Trafalgar Cemetery, Alameda Gardens. The cable car. And many places to eat. Not that you'll have to go looking for food as the Elliots chefs and bar team are tops. The reasons I have given this hotel 5 stars is because of the staff. They really are a great team who care about the customers and try their best to make your stay the best possible. I have and always will stay at this hotel as it's the best and most welcoming I've ever stayed in. It makes my trips to Gibraltar feel more like I'm coming home.

After twenty odd years of travelling the world, including so called developing countries, I can say wholeheartedly this is the most disgusting hotel I've ever had the displeasure of visiting. I arrived on Monday just before midnight on a 4 night business trip. I was assigned room 620. The worst room in the entire hotel, it's at the end and round the corner from the other rooms and is the entry to the swimming pool. The door didn't close properly and needed to be pulled hard. I spent the rest of my stay terrified the room would be ransacked while I was in the office if the cleaner forgot to pull it hard. There are no other rooms nearby and every one using the pool walked right by my broken door. The inside was even worse. The shower had pubic hair in it. One of the towels was stained. And it got worse still. The bed had been slept in on one side. And there was a giant cluster of hair and the bits and bobs of human detritus in it. Reception was busy and I was exhausted from travelling so I bundled up the dirty side and slept on the clean side. I woke up with weeping dermatitis fall over my face. I had ordered breakfast to be delivered the next morning, Tuesday. It was advertised as coming with toast, croissants and so on. They delivered me one cup of coffee and tray of jam and butter with a full English. No bread whatsoever. Inedible. The hairdryer didn't work either and as I was on a tight schedule to a morning meeting I resolved to deal with it later.

Hotel is still undergoing refurbishment. Still to get one of the new rooms. The old rooms are adequate, comfy and have enough space. Staff are overall very helpful, particularly front desk team.

Reception desk is ok ok experience. Hotel pretty ok. Weekends in d restaurant some event or the other is there. But its more suitable slightly elder people's evening. Food is good.

A gorgeous, elegant hotel with great new renovated rooms. Despite there is still some renovation going on, I must say that there was no noise at all. The stay was great – congratulations to the new rooms: they are very spacious and stylish. And the bed is the best, with a King Koil mattress, which is just fabulous. The hotel is perfectly located in the center – so you have everything within walking distance. The staff is top-notch – very friendly and extremely helpful. Thanks again to the nice gentlemen at Front Office, who helped me with my transfer from Malaga to Gibraltar. If in Gibraltar again, I will definitely be back!

Had a great experience. Very close to the cable car to take you to the top of Gibraltar. Would definitely recommend.

Hotel well situated. Currently undergoing renovation so some facilities were restricted by the work being done — only one lift and the swimming pool area is not fully functional. Our room on the 4th floor was excellent though not enough shelving for clothes. The view of the town and rock was breath taking.

Nice and clean. Friendly helpful staff. A lot of construction work going on during my 2 days there. Noisy but the staff moved us to a different room which greatly reduced the level of noise.

We were travelling as an all-male group, for a friend's 50th birthday celebration, so maybe not a typical group. However, I can say that the hotel met all of our needs. We were aware that there was extensive building works taking place, as described on the hotel website. The only elements of the works that impacted on my experience, were the scaffolding and associated dust around my balcony, which meant the hotel room window had to stay closed, and the facilities around the rooftop pool. Given that access to the pool is via lift and then 3 flights of stairs, the lack of any toilet facilities and possibly, a temporary bar selling drinks and snacks, was a shame. Other than that, the staff couldn't have been more helpful, the lobby bar and restaurant was nice and the rooms (we were in a newly refurbished room) were amazing. I intend to return to the hotel once the work is complete, as the designs for the 8th floor, in particular, look amazing.

Room was a nice size and very clean. The staff were very friendly. There was a little noise from the adjoining room — but not too much of a problem. We were not affected at all by the refurbishment works that were being undertaken. The breakfast was good, and the lounge staff very friendly.

Good location, nice rooms. At the moment construction noise due to renovation.

Nice and clean Hotel. Very well equipped rooms. Very good customer service. Paid outdoor Parking.

Very comfortable refurbished room. The staff polite, friendly and helpful. Good location just off the main Street. The breakfast was generally good although the food was tepid when it should have been hot.

Lovely seeing how the refurbishing is coming on the rooms are lovely. And a good location for walking down main street.

I love the new rooms. They are really tasteful and well designed and great to stay in. The colour scheme is so good, the bed great and the pillow far better than other hotels. I was there 4 nights and it was totally comfortable except the terrible weather made it cold and the heating did not work. They brought me a small heater which worked wonderfully. The staff are all great. It was a really good stay. Totally enjoyable and the noise did not intrude at all. Please, please get the food better. It is not good. The tastes are terrible. Breakfast is fine. Coffee could be lots better but the rest of the food I tried was pretty much inedible so I had to go out all the time. I think you just do not realise how important really good food is to a place. I mean good. There is now good food in Gibraltar and you should join in that, The weather was bad and a nice, cosy eating room with great food would have been a treasure. I applaud the rest that you are doing. Wonderful work.

Very good place! Too bad the parking is not the hotel 16 pounds sterling! The day! Watch the Trap!

Nice bathroom. Enjoyed the night with live band. Friendly staff. One thing we just hated was that the rooms are 'connecting' with a door separating between us we could hear when occupants in the other room are chatting, closing their door or flushing the toilet. The noise coming from the other room kept us up the whole night. Disappointing.

For a, considered, upmarket hotel it was disappointing. I believe the daily rate to be inflated purely because it is capturing the bride market. It is being refurbished and their rate should reflect that. The room was refurbished but the colouring and furnishings were less than expected. The clean was average, bed large high and comfy. The bathroom good but you had to put the toilet seat cover down to flush the loo. The English cooked breakfast was varied. Opens at 07.00 we arrived at 08.00 well within open hours and the breakfast, which was stored in lidded containers, was lukewarm. No staff advised you of procedure for ordering hot drinks, a fellow guest called the waiter for us. The decaf coffee I ordered came in a sachet! I asked if there was a perforated choice, he said he'd look and never came back! The whole place disappointing.

Good hotel. Central and comfortable. High price.

The history of the… O ' Callaghan Eliott Hotel Gibraltar. FRIENDSHIP and good TASTE always lasts in the TIME gracias Marcel.

Warm and cozy. Scented sheets.

Nice hotel in a convenient location. I wish we could be there after the renovations are done. It looks like it will be beautiful! The staff was friendly and multi-lingual. I recommended it.

Was not told about major refurbishment, No pool, scafolding all around and restaurant closed so had to use bar for breakfast which was very overcrowded. Room, which had not been upgraded was clean and a nice size for our stay. Staff were on the whole very good apart from breakfast when most got very stressed. Should be excellent when the refurbishment is completed.

We have just returned from a 3 night mini break at this hotel. To begin the hotel is very well located in the centre of town, and although the hotel is undergoing a major refurbishment it did not cause us any bother at all, we were worried about some of the very negative reviews recently, but as I have said we had no bother, bearing in mind that for most visitors it would be likely that they would be out and about in Gibraltar when the works were being carried out, (i. E. As advised to us between 9am and 6pm). Breakfast was excellent with no problems regarding anything that any resident wanted, fresh fruit, breads, the "usual" fry goodies and very good yoghurt's. Our room was one that had been refurbished with an enormous bed, along with free safety deposit box, large flat screen TV with all the channels one needed and finally a brand new bathroom. Oh I nearly forgot to mention the rooftop terrace area, which although having a lot of work being done at present even though it at present does not have bar/cafe/restaurant there, it does have a great swimming pool that I can highly recommend, even though it was November.

I stayed on the first floor in a revamped room. Much nicer than the room I stayed in on the seventh floor in February this year. There are building works going on, but I knew this already and it did not distract from my stay. The staff are really helpful. The dinner menu was a bit of a letdown, with Just a burger or fish and chips that I would eat. They were vegetarian options, but being a carnivore I went for the burger, Which was very nice. I would recommend this hotel to anybody including friends and family if they were coming to Gibraltar. When I return later in the year I will stay here again.

I have scored this at 8 as the current refurbishment does impact though in fairness only a little. The whole team welcomed us and were most helpful. I have to particularly singe out Lorraine who did all she could to meet our requests. We had a most enjoyable few days.

Nice hotel, we've stayed before, but undergoing refurbishment at the moment. We were advised of this prior to our stay, but unfortunately there was no mention that the balconies would be covered in scaffolding. The updated rooms are nice but the keys/locks are a bit awkward. I also had to ask for housekeeping on the second day as our room was not cleaned. The new pool looks nice, but there is building work going on all around it. There were also some very noisy guests there during our stay so unfortunately this was the least enjoyable of our three stays.

Great hotel Staff Fridays from 9pm to 10pm do a flamenco performance while you're having dinner. A spectacular dancer and guitarist. It's a very nice atmosphere.

Refurbished room was nice, but final inspection must've been missed (paint splash on new switches/power outlets). Room was lovely but bearing in mind we're a family of 3, there was nowhere to put our clothes, so they had to stay in suitcase. Breakfast was chaotic, as there was clearly not enough seating inside for the number of guests staying. View from balcony was of scaffolding but this was expected & explained at booking. Pool was freezing & also part of a building site — not a pleasant place to be. Understanding that the hotel is in the process of being renovated, the room rate did not reflect this. I understand the hotel needs to remain open while this is going on, but should really have less guests staying so that the breakfast area isn't so chaotic.

The renovations seriously affect enjoyment of the hotel. We had planned to use the pool but didn't as the surrounding area is not relaxing. We couldn't use the room balcony because of the scaffolding. All staff were friendly, helpful, efficient. Jesus in the restaurant was particularly pleasant and helpful. The food was excellent, fresh and delicious. We had a renovated room, but the trim in the bathroom was already deteriorating. The bed was comfortable. Housekeeping was very poor, some days our bed was made, some days not. Bins not emptied, towels never replaced, or folded, coffee not replaced, cups washed some days, not on others. Others had pool towels placed in their room, we did not, I have no idea whether this was intentional or not. We stayed 4 nights. It's hard to say whether I would recommend this hotel. It's location is very convenient, but until the renovations are completed visitors should be aware of the disruption. The housekeeping standards are not in keeping with the rest of our experience here.

Have stayed at The Elliot previously, based on that experience decided to return. Staff are friendly, attentive and always ready to help out. I would particularly like to thank Attila from the Veranda Bar who takes time to converse and make you feel welcome. The only negative for this stay was that the room air conditioning wasn't very effective. It was fine on my last visit which was in December and far cooler, but in the summer heat and humidity it can be difficult to get to sleep. I'm sure that this will be sorted out with the current refurbishment and I very much look forward to staying here again.

Over on a couple of days work and added social as first time in Gibraltar. Recommended this place by my work colleagues and they gave me a cracking choice. Although there is hotel works currently in place these do not put off your stay, this hotel is a perfect location and venue for your trip to Gibraltar. Nice friendly arrival had one of the new rooms, which was very comfortable indeed, free Wi-Fi, swimming pool etc. Used the restaurant/bar in the evenings for food, everything I had very nice and reasonable with each evening different entertainment. I should have gone out for a different venue but the hotel entertainment of flamingo dancing and good music on the other evenings I had no need. There appears each evening always something different and its clearly advertised. As I said, location is excellent with more or less central to the town and the shopping Main Street. Cable car is about 12 minutes away to the fantastic Top of the Rock; the Popular Casement Square is also about ten minutes with good restaurants, pubs and the famous Gibraltar Glass Factory. I loved the stay here, a very good hotel indeed and would strongly recommend indeed. Thank you for a great stay and welcome.

In general our stay was quite reasonable. Will elaborate IF the subject matters arise. POINTS TO MAKE: — On arrival was NOT located on floor requested (No problem). My request was for a TWIN room, was presented with a DOUBLE (again no major problem, staff quickly resolved it). 1. Suggest a toilet brush be facilitated. 2. Instructions regarding AIR CON (appeared non provided). 3. I was told by a local, a letter was left for me on arrival, did not appear (can not confirm) Staff were helpful in attempting to find same. 4. Half way through BREAKFAST was requested to move table to assist preparation for a larger group, we did. (Again, no major problem, just a slight inconvenience. ) I booked the facilities on line, not requesting any sort of discount etc. In general all went quite smoothly, the staff were in the main were very helpful, although the odd ONE OR TWO, had a problem with their English, especially in the restaurant. Our stay was not hampered in any of these comments and our stay at YOUR hotel was enjoyable, I would recommend it other persons visiting your establishment. I do hope the alterations are completed soon. Regarding the bathroom, as an afterthought, I believe the shower floor in Room 218, may need some attention. Do hope these comments help.

Is stayed on 6th floor and room is nice enough good view of the rock. But they are undergoing refurbishment so no pool or rooftop view — yet. So hotel staff are under pressure at breakfast when busy I had BandB but didn't bother with breakfast as lack of staff and too many people down. That was my choice and not the hotels fault they had large groups of people in who all had breakfast at same time. Staff are wonderful and put up with a lot. I would stay there again no problem.

First time I've been in a hotel and I couldn't be happier, 5 star service and great friendships made. Wifi everywhere and English TV in all rooms, breakfast was great every morning and you don't even have to lift a finger. Will be visiting again in future. Thank you for the first great experience of a hotel.

Good service and really nice place. Receptionists are so helpful and rooms are really nice.

Dated hotel. Rooms need updating. Restaurant is average.

Worst service ever, they never refunded our pre authorisation saying there was no problem, so our bank had to get involved and refund it themselves a week later, leaving us £500 short during our holiday. Not serious hotel at all.

Had a good time there, staff very helpful, clean, food good,

Not incredible but it's a good bet for Gibraltar. The hotel feels a bit tired but so do many of the older establishments here. The staff were friendly, my room was clean and it's great being so central. I understand they're renovating in 2016, which should help bring the place up to scratch. No complaints but nothing wonderful either.

Free Wi-Fi, room was a bit warm.

This is no longer a 4 star hotel in our opinion. Repairs and cleanliness have slipped. Our shower tray caulking was missing/mouldy. The shower water didn't drain away very quickly so it would be easy to flood the bathroom. The razor socket didn't work and the lighting was too poor to see to shave. In the bedroom the aircon was very noisy, too noisy to sleep with. A ceiling fan would have been more suitable and cheaper for them to operate. While beds were changed daily there was no evidence that a hoover had been applied to the carpet prior to or during our stay, nor a broom to the bathroom floor. Visitors should be aware that the swimming pool is not heated and can be icy without several days of hot sun.

Stayed in Gibraltar for one night in a Deluxe King room. With only one nights stay, there wasn't much chance to experience everything, but the hotel itself was clean, relatively modern and the staff helpful. Location was good, but then that could be said of any hotel in Gibraltar; the place is tiny. But my wife and I were able to walk to most attractions from the hotel, and we only took a taxi to Jews' Gate for the Mediterranean Steps. The room was large and had a small balcony overlooking other buildings and a bit of the bay. The shower was probably the best part of the room, with immediate heat and high pressure. Oh and the bed had me sleeping like a baby. Very comfortable. Breakfast was plentiful and fresh, although the staff were a little glum. Overall I would recommend to others as a reliable hotel choice.