Review of Air Hotel Wartburg 3*

I had the worst travel experience ever staying in this hotel from 22 to 28 of January, although I am a repetitive guest and I come annually to attend the Boot. Everything went well food and service in general until Thursday January 25th when I found out that some of my personal items are missing. I reported the incident to the reception and I asked for the responsible person to discuss what had happened. The manager explained to me that he will investigate the matter. To cut the story short the police arrived to make a report and found out that someone had broken in the room and the door frame had some marks and they said that a criminal police will follow to wrap up the case. Everything happened from the police part except the hotel management did not even care to talk or apologize of what was proven by the police and I felt that this was a normal situation to the management and that they had already did their job and their guests was left like a log without any contact. Nothing was offered from the hotel management nor an apology was given and it seems that it was a normal attitude by the management to call the police and their part was over. The management did not put in consideration how his guests felt like after a thief had broken in the room and took valuable items nor he put in consideration how was the moral of the couple that occupied that room that was stolen and what made it worst was that we as guests felt that the manager's role was finished hence the situation should have been handled in a much proper and professional manner. I have been in the hospitality business for over 35 years and I have never witnessed such awkward attitude from a responsible person which caused me immense humiliation by not taking this issue in a serious maner. In any other country all kind of compensation takes place; moral, financial etc. I just hope that no one else staying in this hotel would go through the same experience me and my wife went through. However I must say as well, that the staff is very friendly, the food is nice, tasty and in a reasonable portions and the overall service is very satisfactory. This has nothing to do with the above mentioned intolerable incident.