Review of Hôtel Particulier Montmartre 4*

Amazing garden and great rooms ruined by the absolute lack of service. We arrived Sunday night (we had called ahead to let them know what time we would be arriving and they told us no problem) with several suitcases that we had to pull over the long cobblestone entrance. When I told them we had a lot of bags and were having trouble no one helped us or even offered to. We then wanted to have breakfast at 7:45 the next morning and were told that it would not be possible until 8. At 8 we went downstairs and there was no one at all to serve us coffee (there was only the night cleaning man who said if we knew how to use the coffee machine we could serve ourselves). Later in the morning we asked for pastries (on the breakfast menu and overpriced) and were told that they had had an issue with the morning team and there would be no pastries. Trying to keep our spirits up we at least resolved to enjoy the garden at night and have dinner there. When we sat down, we were told there was no food on Sunday or Monday night. Although this is supposed to be a hotel, no one had thought to tell us that (and since there is no real check in counter, they just give you a key, no one had told us anything really). The second morning we had to check out for an early flight and were told there would be no one before 8 am. After this entire experience, no one offered to discount our rooms (we were offered one glass of champagne), which is outrageous as we paid hotel price for what was essentially a (barely) glorified Air BnB. I have never left a comment on a negative hotel experience but I was so shocked by this experience as someone who lives in Paris and frequented the restaurant and bar that I felt it necessary to share to help others avoid falling into the same trap.