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Best Western Hotel Universel Drummondville Hotel
With a location directly off Highway 20, halfway between Quebec and Montreal, this hotel in Drummondville offers the perfect blend of comfort and convenience. The on-site full service Italian restaurant Pacini serves breakfast, lunch and dinner. In the evening, guests can relax with a drink in the bar or on the terrace during the summer. The hotel's four season indoor pool with atrium is a favourite. Shopping center, cinema and plenty of restaurants are only steps away, the Centrexpo Cogeco Drummondville is within 1km. For those seeking a nature outing, an abundant of outdoor activities are offered within close proximity to the hotel, including Golf, tree adventure Arbre en Aarbre, rose garden visiting.
Nightly rates
from
Phone: +1 800-780-7234
Address: 915 rue Hains, J2C 3A1 Drummondville, Canada
E-mail: info@universel.com
Number of rooms: 116
Reviews of Best Western Hotel Universel Drummondville 3*
I am appalled! I checked in the evening of July 5th after traveling all day. I immediately headed to the attached restaurant for dinner. There was quite a lengthy wait once seated (well over an hour) and even though the service wasn't the greatest, the risotto was very tasty. I headed back to my room to rest up for another lengthy car ride the following day. When I woke up I found a random item in my bed. It was pink and plastic, resembled a spray nozzle. When I checked out I brought it to the attention of the person working the front desk. She said it looks like something from housekeeping. She was very blasé about it. I asked for a manager, was told there was no one for another couple of hours. When I asked for the manager's name she said it was Nicholas. I requested he call me as I was very upset and wanted to know what was in my bed that I slept in all night. I confirmed my phone number and left. I did not even receive an apology. At one point she wandered off while I was speaking and when I asked where she was going she said "get your invoice". She was also drinking from a big tall Budweiser glass which she had on the front counter. I was made to feel that I had disrupted her. If you have video, I suggest you use it to train your future staff on how NOT to make a guest feel welcome. I have photos of the item in my bed plus one of the Budweiser glass for good measure. I will NEVER stay at this location again and will avoid the Best Western at all costs.
Super endroie clean great service comfortable bed.
Facilities
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Air conditioning
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Carbon monoxide detector
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Upper floors accessible by elevator
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Tile/marble floor
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Wake-up service
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Lower bathroom sink
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Higher level toilet
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Hypoallergenic
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Shared lounge/TV area
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Invoice provided
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Family room
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Iron
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Express check-in/check-out
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Terrace
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Sun Deck
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Accessibility features
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Laundry
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ATM/cash machine on site
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Iron and board
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Business center
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24-hour front desk
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Dry-cleaning
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Elevator/lift
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Meeting/banquet facilities
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Fax/photocopying
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Toilet with grab rails
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Wake up service/Alarm clock
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Wheelchair accessible
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Daily housekeeping
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Vending machine
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Non-smoking throughout
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Heating
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Garden
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Non-smoking rooms
Internet
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WiFi is available in all areas and is free of charge
Room Amenities
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Cable channels
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Radio
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Shower
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Bathtub
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Towels
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Socket near the bed
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Linen
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Flat-screen TV
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Bath or shower
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TV
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Toilet
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Telephone
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Free toiletries
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Private bathroom
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Drying rack for clothing
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Fold-up bed
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Clothes rack
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Toilet paper
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Hairdryer
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Desk
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Fridge
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Alarm clock
Food & Drink
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Restaurant
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Bar
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Children's menu
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Tea/Coffee maker
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Special diet menus
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Wine/champagne
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Fruits
Activities
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Sun Deck
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Barbeque
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Picnic area
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Barbecue grill(s)
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Kids' TV Networks
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Golf course
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Swimming pool
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Golf сourse (within 3 km)
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Hot tub
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Casino
Swimming Pool
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Indoor pool
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Heated swimming pool
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All ages welcome
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Pool/beach towels
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Sun loungers or beach chairs
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Open all year
Wellness
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Fitness facilities
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Solarium
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Sun loungers or beach chairs
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Sun umbrellas
Languages Spoken
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Multi-language staff
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English
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French
Policies of Best Western Hotel Universel Drummondville
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Check-In:
From 16:00
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Check-Out:
Until 12:00
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Accepted Credit Card Payments:
Mastercard, Visa, Carteblanche, American Express
The minimum age for check-in is 18
Best Western Hotel Universel Drummondville on map
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Nearby Attractions
Musee des Religions du Monde 38 km.
Fort Debrouillard 38 km.
Quadruple Laurent-Lemaire 43 km.
2-Double Ski Lift 44 km.
Arbaletes 44 km.
Club de Golf Godefroy 45 km.
Parc Laviolette 46 km.
Camping H20 47 km.
I was charged for two rooms and my dog, and did not stay there at all. I tried to cancel my reservation the day of, as I wasn't feeling well, and didn't want to infect others. They refused. Not sure why I was charged for two rooms either!