Review of Seacliffe Inn 3*

I had a room booked (305) for 2 nights on Friday and Saturday, October 13 and 14th, 2017 and I would like to inform you of several shortcomings and the overall horrible experience of staying at this hotel. Initially booked through Expedia as the hotel was a top pick, I arrived on Friday evening at about 6PM and was promptly given my room key. Upon proceeding to my room, I dumped all my luggage and headed out to see the sights of the town before a family wedding the next day. Only upon getting back at about 11PM did I notice that there was this huge yellow stain on the duvet and it smelled weird. As usual, I tried calling the front desk to ask for a replacement but there was no hotel staff anywhere to be found. I so I turned the fire place all the way up and decided to go for a shower. There were no bath towels in the room and only 2 small face towels. Again, no hotel staff anywhere to request for some towels to be brought up. I finally managed to get towels the next morning before having to go to the wedding. Saturday night (14th Night), the fire alarm went off at about 2:15AM and all the hotel's guests were assembled outside as per evacuation policies. Not a single staff member was reachable and we had to call 911 and the Fire Department ourselves and wait till 3:30AM to be told it was a faulty sensor and the hotel staff should have been on hand to report the issue to the fire department. I have never seen such a pathetic set up in a hotel wherein guests cannot get basic clean linen or service that you would get even in a road side motel. I would like someone to contact me about a full or partial refund (and I fully intend to post this same message to Expedia and all other hotel booking websites. It looks like The Seacliffe Inn only draws customers in based on its heritage and location and the owners and management are milking the same. I will ensure that I tell everyone that I know to book a room at the Best Western or any other hotel in Leamington because there cannot be elementary screw ups like this at any other chain establishment. I want to be contacted for a refund.