Review of Monte Carlo Inn Barrie 3*

WARNING! My mother and I stayed at the Monte Carlo Inns in Barrie for four nights. On the second day we were there, we got stuck in the elevator for almost an hour. Afterwards, my mom was dizzy and had a headache and we had to cancel our plans for the rest of the day. Not to mention we had to use the stairs to get to and from our room which was on the top floor. The next morning I asked about a discount due to our being stuck in the elevator and the inconvenience. The front desk confirmed a discount of 50% off our stay. When we checked out, it was the same front desk agent and she seemed confused as to why the discount was not applied properly. She went to get the manager and he told us that we were only getting 25% off our stay but he rationalized it in a different way. He never apologized to us for being stuck in the elevator and didn't ask us if we were OK, etc. When I got home I called the customer service line and they did not apologize for the inconvenience either and told us that they thought the discount applied was sufficient, that they had done what they could and when I told them we were stuck in the elevator for almost an hour, she corrected me and said it was 'only' 45 minutes. It was in fact 50 minutes but semantics. I'm pretty sure it wouldn't have been "only" 45 minutes if she was in the elevator. The only good part about this hotel is how nice and sweet the sales lady Kim is. She was stuck in the elevator with us and I am convinced that we would not have even gotten a discount at all if she hadn't convinced the manager.