Review of Poets Cove Resort & Spa 4*

We have been going to Poet's Cove for years and always enjoyed our time here. However, our last visit was not at all a positive experience. From the beginning we had trouble docking our boat (they claimed they didn't have us booked into a slip even though I produced an email confirmation with a slip number). Once we had docked in a different slip upon the instruction of the dock manager, we were scolded (probably 25 min after docking) for being in the wrong slip number. We then patiently explained the situation and told the lady we would be happy to move where ever they would put us. We got that sorted out and proceeded to check in. We made it up to our little apartment and enjoyed the evening. Around 11pm we realized we had a very loud and very drunk group above us in the building, which we didn't really mind at 11pm. However, at 1am we began to get slightly annoyed as they were still blasting music and line dancing above our room. At 1:30 we called the front desk and they apologized but did nothing. At 3:30 we called again and they did send someone up to ask the group to quite down, which was ineffective. The party did not end until 5:15am. We had the exact same issue the following night with management doing nothing to intervene. I am not opposed to people having a good time and I don't want to seem like I am against have some people over to your hotel room. But I think blaring your music with every window and door open into the open air after 4am is slightly rude. Worse still was the response management gave us, which was nothing. I hope that the Poet's team was having an off weekend because it certainly was not up to our expectations to a stay at Poet's Cove. I am not sure we would find it worth our while to stay here again.