Review of Neighbourhood Inn Hotels in Bonnyville 3*

Have stayed at this hotel twice. Been to dine four or five times. First time reviewing. This establishment fails miserably in customer service. Two star rooms, one star service. 0 star restaurant. Below average rooms. Price does not reflect quality. Nothing special in the room, beds are old and worn out. Drafty in the winter, cold. Would not negotiate on rate. Third time I needed a room, would not negotiate even though there were lots of rooms available. Went to western budget. Better room, 35.00 less, better service and quality. Restaurant food is hit and miss First experience was the fish and chips. The easiest, most basic meal. Deep fry a frozen chunk of meat from a box. It was only half cooked. Which indicated that it was half defrosted or not properly stored to begin with. Mushy. Club house ok. Burgers are acceptable. Pricing is deceptive. I asked for extra beer battered fries with my burger (which are tasty). What they brought was the beer battered, instead of fries, which I expected. Plus the "appetizer" bbf. At an added cost of $6.95 for a small basket. Would have been nice to be kissed first. Also during another stay, breakfast was included with the room. Having to go early to work, I was at the restaurant at 5am opening. No time to sit and eat, I politely requested a small to go container. Waitress Flatly refused me, even after me offering to let her portion out what she thought reasonable for me to take. I only wanted a small amount to eat on the way to work. Patrons can stay and eat triple a normal portion if they want to sit, but if your in a hurry, no food for you. Even though you have paid for it! And though I have voiced my concerns to staff, management is never available, or powerless to alleviate concerns. This will definitely be the last time I frequent this establishment. There are lots of businesses in Bonnyville willing to take my money, and provide much better customer service. Hospitality is a lost art, and it's completely lost on Bonnyvill Neighborhood Inn.