Cresta Oasis Hotel

I do not recommend this hotel if you expect fair and responsible customer service.
Following a payment error with my credit card, the hotel acknowledged the issue and assured me that a refund would be processed. More than five months later, I am still waiting to be reimbursed approximately USD 500 for a room I never used.
Despite numerous follow-up attempts by email and phone, and even having someone visit the hotel in person to speak directly with management, I have received neither a response nor the promised refund. All follow-up requests regarding the refund have gone unanswered. This is not a minor inconvenience but a significant amount of money the hotel has failed to refund despite acknowledging the situation.
For future guests, I would strongly advise considering another hotel. A hotel's true quality is revealed by how it handles problems, and in my experience, this hotel showed a complete lack of accountability and an unacceptable level of customer service. If you value reliable service, support and solutions provided when a problem arises, this is not a hotel I would recommend.

Manager Reuben made sure my stay went well.
The rooms were clean and tidy, the food was and is always the best, the waiters, so friendly, the ambience has greatly improved.

I recently stayed at Cresta Oasis Hotel and had a wonderful experience. The hospitality was exceptional from the moment we arrived. The lady at reception was warm, welcoming, and very professional. The restaurant staff were also extremely friendly and attentive, making us feel comfortable throughout our stay. In fact, all the staff members were polite and always ready to assist with any inquiries we had. The hotel is located in a very convenient and peaceful area, making it suitable for mini vacations, business trips, conferences, or overnight stays. The conference facilities are well-equipped and organized. Our room was clean, smart, and well-maintained, showing the dedication of the housekeeping staff. The food at the restaurant was delicious, and the drinks were enjoyable as well. Overall, it was a relaxing and enjoyable stay, and I would definitely recommend the hotel to others visiting Harare.

My stay at the hotel was truly relaxing and memorable from the moment I arrived. The staff were warm, professional, and always willing to assist with anything I needed. The room was exceptionally clean, spacious, and comfortable, creating the perfect environment to unwind after a long day. I especially appreciated the peaceful atmosphere, delicious meals, and excellent customer service throughout my stay. The hotel facilities were well maintained and added to the overall enjoyable experience. I left feeling refreshed and satisfied, and I would gladly recommend this hotel to anyone looking for comfort, relaxation, and outstanding hospitality.

I’ve had a very pleasant experience here. The standout feature of Cresta Oasis is definitely the people. From the front desk to the restaurant servers, everyone is polite and helpful. As a traveler from India, I felt very well taken care of. The restaurant service is efficient and the meals are delicious. A big thank you to the team for making my stay so comfortable!

Good service, friendly staff and a great ambience of the hotel. Mixed feelings about the food but it's okay. I enjoy my time always at Cresta Oasis.

I have come for your food 6times now in the Feb month, lunch and dinner. Each time you get worse on service in the restaurant. You get slower to serve, and it gets shittier each time you order after 3pm. Taste wise its mid on the stews, dont be stingy with the aromatic flavorants, the bars next door be cooking food that hits us harder sitting in there. The best thing they make are the french fries, I love those. Thats one food I wasnt angry about for waiting long, they are that good. Dont do take away, not as good when they get soggy. Hit them for sit in, not take away. I cried when I got home. They take 40-1hr to serve you food. Thats the range I've been getting. It doesnt even matter if you order a salad or tea, you will wait the same time if not longer than one that ordered a grilled chicken. The rice is normally saggy. Use a better brand of rice for that price. That chicken salad I ordered yesterday, I would curse you if only I hadnt done a take away because you were ridiculous late, nearing the hour waiting for them. You made me graze like a cow no dressing on the side, js dry as few chicken bits thrown in there and dry lettuce, onion rings and half a Tomato piece. Imi ka. If it wasnt for a long stay relative thats crying daily over the service and doesnt like to go far much, I wouldnt be eating there this much. Im scared on what you will serve me today for dinner.
Your waiters are nice however. They do try but that kitchen staff just is the problem.

Great staff 10/10… food will give it 7/10… aesthetics 6/10…

Cresta oasis is a great place. Very friendly staff. Esther Tinda in housekeeping your service is in the 5star level, nyasha, primrose and good hope in reception, Tracy, millycent and praise in the restaurant were exceptionally warm. Reuben and elia and chido you deserve a thumbs up. The rooms need some minor repairs which I know are right in your plans.

The team there is super friendly and helpful. Would stay there again.

I was booked there for a work event and my perfumes went missing. I made a complaint to the hotel and there wasnt much assistance. I am greatly dissapointed. I expected better service than my perfumes being stolen at a hotel.

I have been there 4 times and I am always pleasantly surprised by the Hotel, there is always something new. The highlight of my stay at Cresta Oasis is always the genuinely friendly and helpful staff, who ensure a warm and welcoming experience from check-in to check-out. The dinner and the breakfast offerings were consistently good. The high level of service and convenience make it a solid choice everytime. Stay once and youll never want to leave.

My stay with Cresta Oisis was awesome. The food I requested was delicious, with a touch of African dish which reminded me home. I liked the friendliness of staff, assisting in every way helping me feel at home. If given the chance I would like to stay again. Kudos to the Chef's for the delicious meals.
The Deluxe room I check in was clean, fresh each time I entered with very clean linen. Its just intown easy to access.

I love Cresta Oasis, always have a great experience there, great hospitality, clean rooms and the food, I love their traditional menu, their baobab juice is just amazing.

Had a fantastic stay at the hotel. The whole team was friendly and willing to assist. The room waa super clean and provided a conducive environment for rest.

Staff are very pleasant and friendly. Some parts are scruffy but renovations are happening and everything worked. Cafe is nice although al la carte items take a long time to come.
Loud music from nearby played into the nights.

Staff were friendly and the rooms were very clean. The food was great. Would definitely go back again in the near future.